QA - 191Z2525R0002- Custodial Services NCC-Erbil.pdf

Solicita�on no. 191Z2525R0002 for Custodial Services Page 1 of 29

Ques�on and Answers in rela�on to:

Solicita�on no. 191Z2525R0002 for:

Custodial Services at the New Consulate Compound of the U.S. Consulate General Erbil

Commercial Part

Reference Document

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Paragraph no.

Prospective Contractor Clarification U.S Consulate General Response

1.

Section 1 – The schedule Solicitation

02,05-

1.3.1

The price has been shown on IQD. Our question is all/almost materials are buying from outside the country, and we will be paying in USD.

All the expat salaries also will be in USD.

DBA insurance also will be in USD.

So, the variation of exchange rate USD versus IQD will be varying from time to time.

Therefore, the actual calculation will be a problematic. So, can we quote in USD? OR please advise the firm exchange rate to avoid monthly payment variations?

Please refer to SECTION 1 and subparagraph (1.2 Offers and Payment in U.S. Dollars.).

The consulate uses the official Central Bank of Iraq (CBI) exchange rate for any of its budgetary calculations.

2.

SECTION 1 – THE

SECHEDULE,

SF 1449 cover sheet Solicitation

2 Block 8.

In accordance with the RFP, the bidding date is set for February 23rd. Since a lot of homework is required to submit a detailed and satisfactory proposal, we feel that an extension for submission would be beneficial. Could you please consider our request and advise us?

RFP due date has been extended.

3. Cover Letter 1 6th paragraph

Since the file volume is large, as per your guidelines, we will send it through several emails. However, combining them would be a task. Therefore, we would like to ask if it would be acceptable to send the files as a single file via a one-click downloadable link, such as OneDrive or WeTransfer?

If oversized Proposals are expected, Contractors must split their submission into separate emails each of which shall not exceed the limit stated in the Solicitation document (30MB). Other forms of submission are not acceptable.

Ques�on and Answers

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Commercial Part

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4.

SECTION 1 - THE

SCHEDULE

“1. PRICES AND

PERIOD OF

PERFORMANCE”

Block 23

If the U.S. Consulate General (USCG) is not fully operational by Summer 2025, then please confirm if the 12-month base year performance period adjusts accordingly, or is the expectation for the Contractor to provide custodial services prior to the USCG being fully operational?

The Contracting Officer’s NTP will inform the contractor, the situation with the facilities.

5.

Section 2 Solicitation

652.242-73

Is partnership/joint venture allowed under this solicitation?

Yes, however, with this amendment, update to A.2(5) is hereby incorporating the following language to read “If a partnership or joint venture is proposed, the licensing and permits allowed for this type of work will be the responsibility of the Prime contract as so designated in the proposal.”

Additionally, with the amendment, update to A.2(6)(d) is hereby incorporating the following language to read “If a partnership or joint venture is proposed, the licensing and permits allowed for this type of work will be the responsibility of the Prime contract as so designated in the proposal.”

6.

Section 2 Solicitation

652.242-73 Can the Contractor use subcontractors for specialized services (e.g., swimming pool maintenance)?

Yes

7.

Section 3 Solicitation

52.237-1 Can we bid on this proposal although we have not done a pre proposal conference/Site Visit?

Yes.

8.

Section 1 The Schedule, 10.

Although no where in the documents sta�ng that the solicita�on is only for American

Yes

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SF 1449 Corpora�on / Incorpora�on, we just like to confirm that local Companies also par�cipate?

9.

Section 3, Solicitation

Provisions, ADDENDUM

TO 52.212-1

A.1.

The solicita�on required the Offeror to provide DBA insurance cost covering employees, when searching that up all the listed insurance companies are based in the US, can Local Insurance Companies be accepted?

Yes, provided the coverage amounts are aligned with local law requirements.

10.

Section 5, In commercial package offer, it requires the submital of solicita�on sec�on 5, star�ng from page 42 of 64 and finishes at page 63 of

64. Can you please advise with the expecta�on of what to submit under this item? Are bidders expected to submit only the pages where it requires boxes checked or spaces filled in, or are bidders required to submit the complete 23 page sec�on?

The complete sec�on 5 along with any required suppor�ng documents must be submited for evalua�on.

11.

Section 3, Can you please advise where would you like forms SF-1449, Atachment -1 NDAA Amendment , Cer�ficate of Compliance with Federal An�-Discrimina�on Law and signed Amendments to be included? Are bidders to include these documents with the commercial or technical package?

1. All forms, and suppor�ve documents listed under Sec�on 3 of the Solicita�on must be submited in the same manner as listed therein.

2. See the revised SOW – paragraph 16.

and the updated Solicita�on document for more details.

12.

Section 1, As we review the PWS, we would like to respec�ully inquire if there is an established budget range for this opportunity?

Understanding the budget parameters would greatly assist us in aligning our proposal to

This is a Request for Proposal not a “Capped Requirement”. Accordingly, interested contractors are encouraged to submit their compe��ve priced proposals based on their

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Commercial Part

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best understanding of the requirement backed by their experience.

13.

Section 3, Solicitation

C.I Does the Government want an es�mate of DBA Insurance costs or just a cer�ficate documen�ng that DBA insurance is in place?

The USG wants a cer�ficate that the DBA is/will be in place, and the contractors to incorporate the DBA costs into their proposal prices.

14.

Section 1, We are a US based company; May we alter the Sec�on containing the pricing to reflect USD instead of IQD?

Yes. Please refer to SECTION 1 and subparagraph (1.2 Offers and Payment in U.S.

Dollars.).

15.

Section 1, Solicitation

1.3 Prices

CLIN X001 is missing SubCLIN 4, is this inten�onal?

With this amendment, SUBLINS are renumbered to reflect sequential numbering sequence. (1-7) in all periods of performance.

16.

Section 1, Solicitation

1.3 Prices

For SubCLINS F1 and F2, how are we to calculate Total Price in USD when the Qty is not specific?

With this amendment, F1 and F2 Temporary Additional Services for Estimated Interior and Estimated Exterior is hereby moved to SUBCLIN I.1 and SUBCLIN I.3, Interior, standard routine service, non-scheduled, business hours, including restrooms and Exterior, standard routine service, non-scheduled, business hours in each period of performance, respectively.

17.

Section 2, Solicitation

52.225-3

Can the government clarify if the required goods, products, and materials must come from US-produced items? The SOW states that companies should maximize US-produced items' use, while the Buy America Act FAR Clause 52.225-3 is unchecked. We request clarifica�on, This FAR Clause is not applicable to this overseas procurement. Additionally, contractors can refer to SOW subparagraphs

4.3. 4.4., and 4.5.

18.

Section 2, Solicitation

52.237-1 Can the government support another site survey of the new US Consulate Compound?

No

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19.

Section 2, Solicitation

652.242-73

FAR 652.242-73 AUTHORIZATION AND

PERFORMANCE (AUG 1999) states we must have all licenses to include a business license to work in Iraq along with subcontractors however proposal instruc�ons state we can provide the license later. Since the FAR takes legal precedence if contractors the SF1449 we are confirming we have it even if we don’t. Can the Government confirm again exactly when a copy of the business license is to be provided as proof of ability to work in Iraq with the proposal package or not? Also do you need a copy of the license for Primes and Subs?

The licenses and permits mentioned under DOSAR 652.242-73 must be submitted prior to awarding a contract. If those permits and licenses are not available with the contractor at time of submitting the proposal, then the contractor must address in its plan how it will acquire licenses and permits in a timely manner. This plan is submitted at time of proposal submittal.

Please, refer to Solicitation document, Section 3, ADDENDUM TO 52.212-1, Subparagraph A.2.(5).

Both the Prime and the Sub are required to submit those licenses and permits.

20.

Section 3, Solicitation

C.I

Within the instruc�ons in the commercial volume the Government has listed the following numbered items for inclusion in the proposal, can the Government please explain in more detail what these items are specifically so we can ensure we include the right thing in the proposal package?

5. Cer�ficate of Incorpora�on (copy)

6. Specializa�on Cer�ficate (copy)

7. Tax Clearance Cer�fica�on (copy).

All contractors legally operating in Iraq are required to maintain those documents as part of their registration dossier with the Federal Iraqi government and/or the KRI government.

The Certificate of Incorporation is issued by the related directorate in the Ministry of Trade, the Specialization Certificate (if specialized) will be issued from another ministry according to the specialization, the Tax Clearance is issued by the Tax Office under the Ministry of Finance.

21.

Section 3, Solicitation

37 15. a)

The Government has requested that the a) Staffing Plan including number of personnel for each shi�, can the Government provide the daily schedule and shi� �me frames so we can ensure we are solu�oning the appropriate staff for each shi�? In addi�on, can the Government please define exactly

Please, refer to the SOW for the necessary information regarding shifts and tasks.

Solicita�on no. 191Z2525R0002 for Custodial Services Page 6 of 29

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22.

Section 4, Within sec�on 4, the evalua�on criteria, does not detail how the requested contract plan found on page 37 of 64 #15 A thru F in the instruc�ons will be evaluated, can the Government please confirm how this contract plan to include items A through F will be evaluated?

The contract plan will be evaluated based on its technical and commercial responsiveness to the requirements of this solicitation.

23.

Section 1, Solicitation

The solicita�on states:

- Minimum: "The Government shall place orders totaling a minimum of 50 square meters."

- Maximum: "The amount of all orders shall not exceed 11,000 square meters."

Could you clarify the difference between these limits and the quan��es specified under SUBCLIN F?

With this amendment, a currency value applied to the maximum amount is in direct correlation with the amount of funds available for Temporary Additional Service in each period of performance and the minimum amount is directly correlated with the least amount of funds the Government can request for Temporary Service.

24.

Section 2, Solicitation

652.232-70

Payment Terms & Schedule

- What is the payment structure (e.g., monthly, quarterly)?

- Are there penal�es for non-compliance or delays?

- What are the procedures for invoice submission and approval?

- The USG pays on NET 30 basis from the date a contractor’s invoice is verified to be correct.

Contractor can choose to bill the USG every month, quarter, or any other period.

- Please, refer to Section 2 of the Solicitation.

- Contractor is responsible to remedy any losses caused by contractor’s (or its employees) actions.

- Please, refer to Section 2 of the solicitation, DOSAR Clause 652.232-70 for details.

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25.

Section 2, Solicitation

52.228-3 Besides Defense Base Act (DBA) insurance, are there addi�onal insurance requirements (e.g., liability, workers' compensa�on)?

The DBA shall be all inclusive, however, the Contractor must comply with the local labor law requirements with regards to insurance.

26.

Section 5, Solicitation

Sec�on 5 please can you clarify how we should complete sec�on 5? which part of sec�on 5 should we submit and can you clarify the method for comple�on

The complete sec�on 5 along with any required suppor�ng documents must be submited for evalua�on. Contractor must fill in where required with correct informa�on and substan�ate their answer with the required documents. If inclusion of addi�onal filled in FAR clauses becomes required, then contractor shall fill in and send all cer�fica�on and representa�ons as deemed applicable.

See also ques�on no. 10. in this Commercial Q&A part.

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Technical Part

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Exhibit-A – Statement of work

7 1.4

The Statement of Work (SOW) specifies maximizing the use of US goods, if available in the region, including Dubai. In case US products are unavailable, can we procure and use equivalent to European products that have the required certifications and approvals? Please confirm.

Yes, locally available products must have Material Data Sheets and be approved by the

COR.

Exhibit-A – Statement of work

8 1.16

We acknowledge the requirement to recommend the right equipment for optimal utility. However, for assets handed over to the Contracting Officer’s Representative (COR), can we receive payment for the associated invoices Kindly clarify the reimbursement process.

With this amendment: This has been changed;

all equipment will remain the property of the contractor and will be removed from the consulate compound at the end of the contract.

Exhibit-A – Statement of work

10 3.3.1

In accordance with the SOW the working hours stipulated from 08.00 to 17.50 hrs. Can we advance the starting time from 06.30, so that we can accomplish the office interior cleaning and set the furniture’s based on 5S theory before commencement of the office hours. Please advice

Working hours are delineated in paragraph 2.

Working Hours as Sunday thru Thursday 06:00 to 19:00 and Friday / Saturday 08:00 to 17:00.

Paragraph 3.3.1 specifies that the Supervisor shall be on site five days per week 08:00 to 17:00 including one Friday or Saturday.

Exhibit-A – Statement of work

12 3.6

Will the consulate provide an office table and a computer with internet facility to our senior manager/project manager for documentation purposes and email to our QA/QC management?

Could you please confirm whether few expat team can live within the consulate compound If we place living containers for meeting

The break room in the TDY building is the only space available. No internet connectivity or computer is provided by the consulate. Any electronic equipment and location of use, must be approved by the security office and the CO.

No contract personnel are allowed to sleep on the compound.

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Technical Part

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Prospective Contractor Clarification U.S Consulate General Response emergency cleaning or related work at any given time.

Exhibit-A – Statement of work

19 8.4.2

During deep cleaning schedules can we work on holidays or after 5pm to ensure a proper deep cleaning with our disturbing the office officials?

Yes, must be scheduled with the COR 48 hours in advance.

Exhibit-A – Statement of work

29 10

Regarding solid waste management do the contractor need to exit the trash OR dump the trash outside the consulate? OR do you have a common trash area to dump daily trashes and who will clear the trash from the consulate?

There will be trash consolidation points on the consulate compound for daily consolidation of waste, the contractor shall schedule removal and proper disposal of all waste from the consolidation points.

Exhibit-A – Statement of work

30 10.1.7

Regarding the landscaping work is it coved under the RFP?

Landscaping is not included. The landscaping contractor will place organic landscaping waste in the compostable material consolidation point, and the custodial contractor will remove and properly dispose of the combined waste.

Exhibit-A – Statement of work

30 10.1.7 Could you please clarify the black water sucking and clearing covered under this RFP?

Black water sucking and cleaning is not required as part of this RFP.

Exhibit-A – Statement of work

30 10.1.9 DO THE Consulate have a segregated food waste dumping area/ compost pit?

Yes, refer to 10.1.3 for more details

Exhibit-A – Statement of work

35 13.2.7

Could you please clarify bed linens, sheets, pillowcases, blankets and duet covers replacement supplies who will provide, when the first set is taken to the laundry for washing?

The consulate will provide all linens for the TDY lodging, all laundering will be conducted by the contractor on site.

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11 Exhibit A - SOW 16.B.15

Our understanding (because there is a conflict in the documents) Plans part of the Contract Plan to be submited with the offer are:

a. Staffing plan ……..

b. Quality Control Management Plan

c. Solid Waste Removal Plan

While the rest of plans are required a�er contract is awarded? Please confirm.

All plans listed under Sub-Paragraph 16.B.15 are required to be submited with the proposal on the proposal due date.

12 Exhibit A - SOW 3. – Please advise how many personnel can work for this project at maximum?

The U.S. Consulate will evaluate each proposal for reasonable staffing and feasibility.

13 Exhibit A - SOW 3. – What is the minimum people to have for this project?

The U.S. Consulate will evaluate each proposal for reasonable staffing and feasibility.

14 Exhibit A - SOW 11. –

Pest Control During office hours pest control application is not advisable, could you please advise when we can schedule the pest management job?

Pest management will be conducted during normal business hours, personnel not involved with the work will be restricted from the application areas.

15 Exhibit A - SOW

13. –

8.20 – Laundry Service: Please advise who will provide laundry bags with room numbers?

The contractor shall not launder personal items. The contractor shall launder all linens in the TDY building and the linens are not room specific (see SOW 13.2).

The contractor shall launder all linens in the SDAs during the Make Ready and the linens will remain in the unit, (See SOW 8.20).

16 Exhibit A - SOW 10. – Please advise who will provide trash bin in office and other areas?

Consulate, (See SOW 10.1.3)

17 Exhibit A - SOW 10. – Who will provide suitable trash covers.

please advise.

See SOW 10.1.3

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18 Exhibit A - SOW 8.10.2 Medical waste: Who will provide medical waste bins and trash covers.?

Consulate for normal operations. The contractor will clean up spills, (See SOW 8.10.2)

19 Exhibit A - SOW 9.11.1

Swimming pool:

could please advise who will provide swimming pool water mixing chemicals and special recommended cleaning materials Do swimming pool maintenance and replacement under warranty period?

Contractor, See SOW 9.11.1

20 Exhibit A - SOW 9.11.1

It is men�oned that swimming pool water to be replaced once every three years which seems very long, assuming the Contractor will win the op�on years (2nd & 3rd) , does the Contractor have to supply that water ?

No, the water is supplied by the consulate, the changing of the water is conducted by the contractor.

21 Exhibit A - SOW 10.1.9.

It is men�oned that food waste to be collected and processed using composters , does the Contractor need to supply composters to remain on the facility? Or the process to take place outside the facility?

The compos�ng will be conducted at a loca�on off the consulate compound. See SOW sub-para 10.1.9.

22 Exhibit A - SOW 18. –

Please confirm whether Sub-CLIN A4 was intentionally omitted from both the Solicitation and Exhibit A – Statement of Work documents.

This has been updated; several edits have been made to the Sub-CLINs.

23 Exhibit A - SOW 14.

Cleaning carts men�oned in more than one place, will there be a place to store those carts ? and in each buildings.

Yes, there are mul�ple janitorial closets in each building.

24 Exhibit A - SOW 2. – Please confirm whether custodial services are required for facilities that are closed in observance of U.S. and Iraqi holidays, or will

Custodial services are not required on official holidays.

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Prospective Contractor Clarification U.S Consulate General Response cleaning schedules be adjusted accordingly on those days?

25 Exhibit A - SOW 3 General

Please clarify if Contractor personnel may include Third Country Nationals authorized to work in Iraq, or must personnel be limited to Cooperating Country Nationals?

Personnel working on this contract must comply with local labor laws.

26 Exhibit A - SOW

Please confirm if the Contractor will be permitted to store equipment, supplies, and materials required for service performance on-site at the USCG? Storage of equipment, supplies, and materials will be allowed on the compound.

Storage is available in the Janitorial Closets near each restroom, and a 31 m2 garage room in the SPX will be available for storage.

27 Exhibit A - SOW 8.8.

9.3.

9.4.

There is a requirement to clean windows (interior and exterior) and façade (exterior) if window / panels is 3 meters , does that mean from outside Contractor is responsible for cleaning only ground levels?

The contractor is responsible for the façade, windows, and doors from the ground or finished floor up to three meters or the window frame closest to three meters without the use of a ladder.

28 Exhibit A - SOW May the contractor use power outlets for vacuum cleaners and other equipment when cleaning?

Yes

29 Exhibit A - SOW 3.

Is there any preference for the management and supervision staff from the contractor?

Also, for janitor staff?

All staff must meet the requirements identified in the solicitation.

30 Exhibit A - SOW 1.3.

All consumable items like trash bags, toilet paper, refill of hand soap for all building bathrooms? and all types of towels for the TDY building are the responsibility of the offeror ?

Contractor provided.

Consulate will provide towels and linens, Contractor will provide all detergents and will clean all linens, towels, etc.

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31 Exhibit A - SOW 1.3.

It is clear that all cleaning substances to be supplied by the Contractor, what about the items in the bathrooms like soap, toilet paper and other daily consumables for the occupant use, are those items to be supplied by the Contractor as well?

Yes, all cleaning and consumables to be supplied by the contractor.

32 Exhibit A - SOW 8.

Does the removal and cleaning of soiled crockery fall under the contractor's scope?

If “soiled crockery” refers to kitchen plates and utensils then:

1. Cafeteria and restaurant, cleaning is not part of this contract.

2. Kitchenettes, dirty dishes and utensils shall be relocated to the cafeteria/restaurant dish washing area.

3. Make Ready, dishes and utensils shall be washed in the dishwasher in the unit.

4. Event Support, any dishwashing related to this shall be treated as “Temporary Additional Services”.

33 Exhibit A - SOW 9.11.1 Swimming pool maintenance every day for 365 days? Or only during summer season ?

May thru October?

Every day 365.

34 Exhibit A - SOW 1.

Does the MSGR building receive routing (daily) cleaning ?

No

35 Exhibit A - SOW 1.

Do the Townhouses units receive routing (daily) cleaning?

No

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36 Exhibit A - SOW 9.11.1 Swimming pool cleaning every day for 365 days? Or only during summer season ? May thru October?

Every day 365.

37 Exhibit A - SOW

2.

1. Shift Structure:

Given the long working hours (13 hours from Sunday-Thursday, 9 hours on weekends).

However, Iraqi labor law (Labor Law No. 71 of 1987) mandates a standard work schedule of 8 hours per day and 48 hours per week.

See answers below:

2.

Can we implement two shifts (day and evening) to remain compliant, or should we use a single shift with staggered hours?

The contractor is free to use two shifts or more, staggered shift hours, or other shift structure compliant with Iraqi labor law.

2.

Is there any flexibility in adjusting shift schedules to optimize workforce management?

The contractor must meet the cleaning requirements in the SOW, adjusting staff shifts to comply with the schedule is up to the contractor.

38 Exhibit A - SOW

2.

2. Holiday Work Requirements:

The U.S. Consulate is closed 20 days per year (10 U.S. holidays and 10 Iraqi holidays).

See answers below:

2.

Are custodial services required during these holidays, or should work be scheduled around them?

Standard Rou�ne Cleaning services are not required on official holidays, reference to Paragraph 2. of the SOW.

2.

If required, will it be limited to emergency and unscheduled requests, or is full staffing expected?

Response to Temporary Addi�onal Services shall be maintained reference to Paragraph 2.

of the SOW.

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Exhibit-A – Statement of work

3.

3. Worker Meals:

The SOW does not specify whether custodial staff will receive meals while working inside the consulate.

Consulate will NOT provide food for the contractor staff.

3.

Given the long working hours, will meals be provided for workers, or is the contractor responsible for arranging food?

Consulate will NOT provide food for the contractor staff.

3.

Are there designated break areas and meal times for the custodial staff within the facility?

There is limited break area space, the contractor should schedule staff break and mealtimes.

Exhibit-A – Statement of work

8.10.

Volume of sharps and medical waste?

Disposal of medical waste has been removed from the contract. Handling of medical waste during a cleanup event has been retained.

Exhibit-A – Statement of work

13.4

Is the contractor responsible for guest laundry 13.4?

No, updated (see SOW 13.4) to “Guest Laundry Room” added sentence “The contractor is not responsible for cleaning guest laundry or providing laundry detergent to guests.”

Exhibit-A – Statement of work

13.4

Is the contractor responsible for guest laundry 13.4?

No, updated (see SOW 13.4) to “Guest Laundry Room” added sentence “The contractor is not responsible for cleaning guest laundry or providing laundry detergent to guests.”

Exhibit-A – Statement of work

10.1.3 Who will supply waste containers?

Updated see sub-paragraph 10.1.3. of the

SOW.

44 Exhibit A - SOW 3.6.

If the Consulate / Facility will not provide radios for communica�on among the contractor staff personnel , are non-smart phones without cameras allowed on site?

Contractor should provide cell phone, to be approved by RSO.

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45 Exhibit A - SOW 2.

Will the workers sleep at the work site or not? If yes will we have to provide the sleeping accommodations or the consulate will provide it?

No, Contractor staff cannot stay on compound after 19:00 and cannot arrive prior to 06:00.

46 Exhibit A - SOW 3.

Will we have provide food for the workers or the Consulate will provide it?

Consulate will NOT provide food for the contractor staff.

47 Exhibit A - SOW 18.

As per the pricing sheet, pest control is requested to be priced as "Each." However, due to the nature of the service and the seasonal requirements, it cannot be priced this way. Would it be possible to change the pricing table to "Monthly"?

Updated See paragraph 18. of the SOW.

48 Exhibit A - SOW 3.

Should language proficiency certificates from www.duolingo.com be provided for all employees, or only for supervisors and team leaders?

Only for supervisors and team leaders.

49 Exhibit A - SOW 3.

Should ISSA training be provided for all employees, or only for supervisors and team leaders?

The training requirements have been updated to specify OSHAcademy or equivalent, local training, and consulate provided training.

50 Exhibit A - SOW 3.

Would training certificates from OSH Academy or similar institutions be accepted?

Yes, certifications will be valid for two years.

51 Exhibit A - SOW 3.4.

Health Units and Laboratories: Only personnel trained in bloodborne pathogens, biological hazards, and chemical hazards are permitted to work in the health unit. Please specify the type of certificate requested so we can obtain and send with the bid.

Updated, see SOW 3.4.

https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.duolingo.com%2F&data=05%7C02%7CMartaniHY%40state.gov%7C709ff9ec79584c95eaf608dd491381f3%7C66cf50745afe48d1a691a12b2121f44b%7C0%7C0%7C638747070314144262%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=TplveX2IhLLiRTElUJA4xjmj%2FDJRU0xiYz6IoYDdrfY%3D&reserved=0

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52 Exhibit A - SOW 3.4.2

9.11.1.

Swimming Pool: All staff working in the swimming pool area must be able to swim, be trained in water rescue, be certified in Cardiopulmonary Resuscitation (CPR), and be trained in the safe handling of all chemicals and equipment related to pool maintenance. CPR, water rescue, and chemical handling are three separate certifications. Could you please confirm if all three are required? If not, which specific certifications are necessary?

Pool maintenance staff must be able to swim, have local CPR training, certification from a local pool chemical supplier, and the OSHAcademy or equivalent certification.

53 Exhibit A - SOW General

Supplies and cleaning materials should be included in the pricing. However, since the contractor cannot accurately estimate the number of on-site personnel, there is a risk of overestimation to ensure coverage. This could lead to significant cost discrepancies that the contractor cannot absorb, resulting in either the Consulate paying an unnecessarily high fixed monthly amount or the contractor overpricing and losing the contract. To mitigate this and reduce supply costs, would it be possible to price all supplies and cleaning materials based on actual costs, supported by invoices, plus a percentage? This would cover purchasing, delivery, on-site stock control, and placing orders for COR approval based on actual needs and available inventory.

The estimated population of the compound has been updated in the “General” section of the

SOW.

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54 Exhibit A - SOW 18.

Solid Waste Management: Price BoQ does not have any CLIN for these services, need details of Frequency & Quantity

SUBCLIN for waste management has been added.

55 Exhibit A - SOW 3.4.2

9.11.1.

Swimming Pool Maintenance - does the pool technician need any Certification , the person assign for this task will be dedicated to the Swimming pool?

With the amendment: Certifications/training has been updated in the “Training” section, the swimming pool technician is not expected to be at the pool once the required tasks are completed.

56 Exhibit A - SOW 1.17.

Please advise whether the salary is based on local labour laws or the FAR 52.222-55. This FAR specifies a minimum wage of $15 per hour. The contract award criteria prioritizes the lowest rate but using the FAR-described rate leads to higher unit rate prices. The DBA insurance premium amount the contractor needs to pay is based on the salary amount.

FAR Clause 52.222-55 does not apply to this contract unless, this contract is performed (in whole or in part) in the United States, or the awarded contractor is a US Firm as defined in the solicitation. In case it is applicable, the contractor may refer to the language in the 52.222-55 clause that states: “(b) Executive Order Minimum wage rate. (1) The Contractor shall pay to workers, while performing in the United States, and performing on, or in connection with, this contract, a minimum hourly wage rate of $15.00 per hour beginning January 30, 2022.”

57 Exhibit A - SOW 3.2.

Is English language proficiency required only for the management staff (on site supervisor / team lead), or for the entire cleaning team/general staff?

English language proficiency is required only for the management staff (on-site supervisor/team lead).

See updated section 3.2 of the SOW.

58 Exhibit A - SOW 8.3.

8.3.1

1. Please provide the details of the expandable supplies that the contractor will supply.

Cleaning Supplies:

• Multi-purpose cleaner

• Disinfectant spray/wipes

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2. Please provide the number of these locations.

• Glass cleaner (for mirrors and windows)

• Degreaser (for countertops and cooking areas)

• Floor cleaner (suitable for tile, laminate, or vinyl)

• Stainless steel polish (for appliances, sinks, and fixtures)

Consumable Items:

• Paper towels

• Liquid hand soap

• Hand sanitizer

• Dish soap

• Trash bags (various sizes)

• Disposable gloves

• Air fresheners

For Breakrooms and Kitchenettes: (17).

• Sponges

• Dishwashing brush

• Microfiber cloths

• Disposable cleaning wipes

• Coffee machine descaler (if applicable)

For Lactation Rooms: (1).

• Sanitizing wipes (baby-safe)

• Disposable nursing pad disposal bags

• Alcohol-free disinfectant spray

• Soft tissues

• Odor-neutralizing spray

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59 Exhibit A - SOW 8.4.

8.4.1 Please provide the number of these locations.

140 toilet and shower units.

60 Exhibit A - SOW 8.5.

8.5.1.

Please provide the number of waste receptacles for the replacement the plastic bags.

N/A

61 Exhibit A - SOW 8.6.

Please provide the details with quantity of restocking consumable supplies for gym users.

Spray bottle (70), Paper towel Despensers (30), and disinfecting wipes Despensers (10).

62 Exhibit A - SOW 8.6.1.2

Provide total inner area of the Gym in Square Meters for provision the one spray bottle in good working order for every fifteen square meters of gym area.

WA indoor: 42 bottles, WA Outdoor: 20 bottles, and TDY: 8 bottles.

63 Exhibit A - SOW 8.13.

Please specify the volume of oil and other petrochemicals for collection and disposal as hazardous waste, as well as the collection frequency.

Estimated 2,000 m3 per year.

64 Exhibit A - SOW 8.17.

Please provide information about the trash and recycling containers, bins, and dumpsters, including the quantity, types, and trash holding capacity. Is the contractor responsible for providing plastic liners for all trash and recycling bins?

Two 6X3 meter dumpsters.

Estimated:

- 65 three cubic meters dumpsters,

- 100 large trash cans, and

- 400 small trash cans.

65 Exhibit A - SOW 8.20.

Please clarify the following services and items provision is on an annual basis, on a need basis, or any other criteria will be applicable:

1. The contractor shall wash all dishes. The contractor shall place clean towels, face

One time per year per residence, any additional will be under temporary addition service.

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2. The contractor shall ensure consumables, such as paper towels and toilet paper, are refreshed.

3. Trash bins shall be emptied, sanitized, and relined.

66 Exhibit A - SOW 8.21.

Please provide the number of plants in public zones, common areas, and the executive office. Could you please clarify whether the contractor is responsible for watering the plants in the exterior/open areas?

There is no number of plants in public area, The contractor is not responsible for watering the plants in the exterior area.

67 Exhibit A - SOW 9.11.

9.11.1.

Please specify the size and dimensions of the swimming pool, including specifications of the installed equipment such as a pump, filtration system, different types of required and USG recommended chemicals for water quality maintenance and so on.

Does maintenance include the replacement of faulty pump and filtering system components?

Is the USG going to charge back the cost of faulty parts, or is it the responsibility of the contractor?

Contractor is responsible for all chemicals and consumables such as filter media.

Contractor is not responsible for repair parts.

Size of the pool is: 1.4m depth and 350m3.

68 Exhibit A - SOW 9.11.2.

Provide total outer area of the Gym in Square Meters for provision the one spray bottle in good working order for every fifteen square meters of gym area.

For the outdoor area is 700m2 and 20 spray bottles will be required.

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69 Exhibit A - SOW 9.12.

Please specify the area measurements and cleaning schedule of perimeter walls and fences.

12,000 m2 one time per year.

70 Exhibit A - SOW 9.13.

Please specify the cleaning schedule of vehicle inspection area.

Standard cleaning one time per week and deep cleaning two times per year.

71 Exhibit A - SOW 9.14.

Please specify the cleaning schedule of fuel filling point.

Deep clean 4 times per year.

72 Exhibit A - SOW 10.

Kindly provide the following details for Solid Waste Management Services:

1. Estimated solid waste quantity (m3/tons) for collection, treatment, and disposal.

2. The number and sizes/dimensions of all types of trash bins, containers and dumpsters.

See Annexure – 1 to the SOW “Cleaning Area Breakdown”.

73 Exhibit A - SOW 13.2.7 13.4.

Please confirm whether the laundry washing, drying, and iron machines are available or will be arranged by the contractor. If contractor is responsible to arrange where these machines will be placed.

The consulate will provide these machines.

74 Exhibit A - SOW 18.

Bid Item # H1 Exterior (Sun - Sat) Total Square Meters minimum 5,000 up to 202,000 Square Meter.

It is difficult to price this item given the significant difference in the level of effort required between 5,000 Square Meter and 202,0000 Square Meter. Based on the discussions during the site walk it was mentioned that this range will be relooked

SUBCLINs has been restructured. See SOW Paragraph 18. and Section 1 – The Schedules in the solicitation documents for updated SUBCLINs.

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Prospective Contractor Clarification U.S Consulate General Response at and changed. Can you please advise which number we should follow to price this item, is it 5,000 Square Meter or 202,000 Square Meters?

75 Exhibit A – SOW 1.

What ticketing system does your agency use for reporting issues? For example, do you use software like Maximo or Remedy?

Currently, US. Consulate primarily utilizes email for reporting and tracking issues. We do not use specific ticketing software like Maximo or Remedy. If the system changes, we will notify the contractor.

76 Exhibit A – SOW 41 Can the Government please provide the total count of restrooms there are across the compound that will need to be cleaned?

There are 47 restrooms with 140 toilet or shower fixtures this number doesn’t include the TDY Lodging Rooms.

77 Exhibit A – SOW 9

Could the government please clarify whether the positions outlined in the Statement of Work—Contract Services Manager, Customer Service Representative, Quality Control (QC) and Safety Program Coordinator, and On-Site Supervisor—are required to be full-time roles individually, or if there is flexibility to combine and consolidate certain positions across multiple functions?

Please refer to paragraphs 3.3.1 and 3.3.2 of the Statement of Work (SOW) for details.

Additionally, the contractor must have an on-site supervisor, and a team lead on-site, with their working hours specified in these paragraphs. Regarding the other positions the contractor wishes to hire, their working hours are not fixed and are at the contractor’s discretion.

78 Exhibit A – SOW 2.

Must all Program Management staff be fulltime at the Consulate facility or may the Program Manager be overseeing the PMO and the general staff from the home country with quarterly visits to the work site?

Please refer to paragraphs 2, 3.3.1 and 3.3.2 of the Statement of Work for details. English speaking supervision is required during the contract working hours.

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79 Exhibit A – SOW 1.5

Can contractors use and carry handheld radios that are commercially available if they are not produced in China?

The contractor's team will be allowed to use cell phones that are compliant with the John S.

McCain NDAA for Fiscal Year 2019, specifically NDAA 889. Photographs are not allowed without prior authorization from the COR. If the policy changes, we will notify the contractor.

80 Exhibit A – SOW 9.11.1

What are the dimensions of the pool and the depth, that the contractor can expect in the pool at the new consulate facility? We need these dimensions to plan for cleaner and other chemicals that will be required to clean the pool.

The dimension of the pool is 249m2 gross and depth is 125cm.

81 Exhibit A – SOW 2.

For the normal contract business hours from Sunday to Thursday, the SOW states 6 AM to 7 PM. This schedule will require the contractor to provide shifts based on the extended work hours. However, the SOW states that the contractor shall provide sufficient staffing to complete the scheduled tasks. Does the government have a specific schedule of tasks based on when they want certain requirements completed so that the contractor can build their schedule in the proposal based on an actual schedule provided by the government?

No, the government does not have a specific schedule of tasks. The contractor is responsible for developing a staffing plan that ensures all scheduled tasks are completed within the required work hours as outlined in the SOW.

82 Exhibit A – SOW

When referring to "Standard Routine Cleaning Interior Areas" and "Deep Routine Cleaning Interior Areas," does "Areas" indicate the entire New Consulate

See paragraph 18. of the SOW.

SBUCLIN A and B are Interior Areas.

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Compound (NCC), which measures 202,000 square meters (50 acres)?

If so, what is the significance of the quantities mentioned in the SUBCLIN A and SUBCLIN B tables?

83 Exhibit A – SOW 2.

Will the U.S. Government provide housing for the workers?

If so, is there a specific limit to the number of accommodated personnel?

No

84 Exhibit A – SOW 3.

* Is there a specific number of workers required for the entire contract?

** Are there designated workforce requirements for each workplace at the mentioned sites?

* No ** No

85 Exhibit A – SOW 3.

* Is there any restriction on employing Iraqi women alongside men?

** Is foreign labor (both male and female) accepted?

* No, ** Hiring of any foreign labor must follow the Local Laws and Regulations. Additionally, any personnel with citizenship of any country that does not openly share accurate background information with the USG will likely not be cleared for work on this contract.

86 Exhibit A – SOW 3.

* Will the U.S. Government provides meals for the workers?

** If yes, what is the acceptable number of personnel eligible for meals?

* No

87 Exhibit A – SOW Please provide a detailed explanation of SUBCLIN F and its associated quantities under:

See paragraph 18. of the SOW.

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- Estimated Interior Temporary Additional Services:

- Estimated Exterior Temporary Additional Services:

88 Exhibit A – SOW 10

Waste Management Responsibilities

- Is contractor responsible for transporting waste outside the NCC?

- Are there designated waste disposal areas inside the NCC?

- Are there other entities responsible for waste disposal within the NCC?

- See paragraph 10. Of the SOW.

- Yes.

- No.

89 Exhibit A – SOW 4

Provision of Cleaning Supplies Who is responsible for supplying cleaning materials such as disinfectants, sterilizers, detergents, soaps, tissues, towels, waste bags, wastebaskets, and other necessary items for cleaning all areas (bathrooms, toilets, floors, swimming pools, playgrounds, walls, etc.)?

The contractor is responsible to provide all cleaning materials. See paragraph 4

90 Exhibit A – SOW 8.

Frequency of Cleaning Tasks

- What are the required cleaning frequencies for different areas (e.g., daily, weekly, monthly)?

- Are there specific times when cleaning activities should be performed (e.g., after working hours, 24/7 availability)?

- See paragraph 18. of the SOW.

- See paragraphs 2 and 8.4. of the SOW.

91 Exhibit A – SOW 3.

Access & Security Clearance

- Will workers need security clearances or background checks? Yes, see paragraph 3.1

- Yes, See paragraph 3.1.

- Three to four months.

- All contractor staffing must comply with local laws and regulation. The USG has no

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- What is the expected processing time for security clearance approvals? Three to four months.

- Are there restrictions on certain nationalities for employment due to security concerns?

nationality-based restrictions, however, any personnel with citizenship of a country that does not openly share accurate background information with the USG will likely not be cleared for work on this contract.

92 Exhibit A – SOW 8.

Emergency & Special Event Cleaning

- Are there special cleaning services required for emergencies (e.g., spills, hazardous materials, biohazard cleanup)? The contract includes these services.

- Will there be additional requirements for cleaning during official events, VIP visits, or high-security situations?

- See paragraph 8.10.

- This will be covered under standard routine services or temporary additional services.

93 Exhibit A – SOW 10.

Waste Classification & Handling

- Are there specific waste categories that need specialized disposal (e.g., hazardous waste, recyclables, medical waste)?

- Does the government provide designated waste collection services, or is it the contractor's responsibility?

- See paragraph 10.

- This is the contractor's responsibility. Please refer to paragraph 10 for further details.

94 Exhibit A – SOW 11

Please can you clarify about point 11.

Integrated Pest Management - (Page 31 to page 33) , Is this service for outdoor and indoor or only for outdoor Because in the price list is only indicated for outdoor and it is described in the scope work for the outdoor and indoor?

Rodent removal and control are indoor and outdoor, while pest control is outdoor only.

The Price Section has been updated.

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95 Exhibit A – SOW 3.

Are there any restrictions regarding the nationality or gender of our staff (foreign or local, male or female)? Which foreign employees are eligible to work at the Consulate?

- Nationality: Within 30 days of the NTP the contractor shall provide the names, biographic information, government issued identification, and police background data for all personnel. Any personnel with citizenship of any country that does not openly share accurate background information with the USG will likely not be cleared for work on this contract.

- Gender: Contractor staff may be male or female, there is no restriction.

96 Exhibit A – SOW 3.

If we require additional cleaning staff, would they be allowed to work under the existing contract?

Yes, any additional staff, determined required to be added, can work under this contract once…