Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUISITION NUMBER 5. PROJECT NUMBER (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 11/2016)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

Previous edition unusable

The purpose of this amendment is to revise Attachment 1 - PERFORMANCE WORK STATEMENT.

Accordingly, SEE NEXT PAGE

U.S. Tri-Mission Embassy GSO – Contracting Office Rome, Italy

U.S. Tri-Mission Embassy GSO – Property Rome, Italy

191T7026Q0008

191T7026Q0008

1 8

04/14/2026

03/23/2026

CRYSTAL D. SHERIDAN

04/14/2026 06:43 GMT

Sheridan, Crystal (SheridanCD@state.gov)

191T7026Q0008, 0001

1. The purpose of this amendment is to revise Attachment 1 - PERFORMANCE WORK STATEMENT as follows:

• paragraph II. GROUP 2 (BW) - included format A3

• paragraph IV. GROUP 4 (BW / Color) - included format A3

2. Therefore, Attachment 1 - PERFORMANCE WORK STATEMENT is herewith enclosed in its entirety.

3. The offer due date of April 24, 2026 at 12:00 noon remains unchanged.

ATTACHMENT 1

PERFORMANCE WORK STATEMENT

A. Performance Work Statement - Equipment Capabilities

This is a fixed-price contract for the rental and servicing of an assortment of digital xerographic copying machines for use in US Government offices throughout Italy, for a period of one year plus four renewal options of one year each (total duration: five years). The Contractor shall furnish managerial, administrative, and direct labor personnel to accomplish all work as required in this contract. The Contractor shall provide sufficient administration to supervise the

Contractor’s workforce and perform inspection visits as necessary to ensure that servicing and repairs are taking place as specified in the contract. The Contractor shall designate a representative who shall supervise the Contractor’s workforce and be the Contractor’s liaison with the Government. The Contractor’s employees shall be on-site only for contracted duties and not for any other business or purposes. Specific services are described in detail below.

The contractor shall provide a qualified work force capable of providing the services specified herein. The Contractor shall provide evidence of the trade qualification level at which each of the workers is employed by the Contractor. Contractor’s personnel shall be therefore fully trained to maintain and service all models provided under this contract. All machines rented must be brand new and all models of copiers provided under this contract shall meet the requirements stated below. Following are the specific minimum requirements for each level of machine.

I. GROUP 1 (BW)

Copiers with a maximum of 5,000 copies per month shall provide the following at a minimum:

• Copy speed of at least 25 A4 size copies per minute.

• Mobile cabinet base.

• Receiving bin.

• Two adjustable paper trays to accommodate A4 and U.S. size paper.

• Reduction and enlargement modes.

• Platens of a minimum of 11" x 17"

• 10 bin sorter capacity.

• Automatic document feeder.

• Book copying capabilities.

• Front loading paper storage.

• Display and instruction booklet in English.

II. GROUP 2 (BW)

Copiers with a maximum of 10,000 copies per month shall provide the following at a minimum:

• Copy speed of at least 35 A4 copies per minute.

• Receiving bin.

• Four adjustable paper trays to accommodate A3, A4, A5, B5, Legal, Letter, Executive, Statement;

• The standard tray shall hold 500 sheets.

• Reduction and enlargement modes.

• Platens of a minimum of 11" x 17"

• 10 bin sorter capacity.

• Automatic document feeder for up to 50 pages.

• Book copying capabilities.

• Front and back copying mode.

• Front loading paper storage.

III. GROUP 3 (BW / Color) Copiers with a maximum of 5,000 copies per month shall provide the following at a minimum:

• Copy speed of at least 25 A4 size copies per minute.

• Receiving bin.

• Two adjustable paper trays to accommodate A4 and U.S. size paper.

• Reduction and enlargement modes.

• Platens of a minimum of 11" x 17"

• 10 bin sorter capacity.

• Automatic document feeder.

• Book copying capabilities.

• Front and back copying mode.

• Front loading paper storage

IV. GROUP 4 (BW / Color) Up to 10.000 copies per month shall provide the following at a minimum:

• Copy speed of at least 35 A4 copies per minute.

• Mobile Cabinet Base (if needed).

• Receiving Bin.

• Stapling capabilities.

• Four adjustable paper trays to accommodate A3, A4, A5, B5, Legal, Letter, Executive, Statement;

• The standard tray shall hold 500 sheets.

• 10 bin sorter capacity.

• Automatic document feeder.

• Book copying capabilities.

• Reduction and enlargement modes.

• Front and back copying mode.

V. Consumable Supplies

The Contractor shall furnish all consumable supplies required for copying operations. The Government will provide copying paper. To ensure that consumables are available at all times, the Contractor is required to supply the Key Operator with a stock of consumables for warehouse storage. The Contractor shall ensure that a stock of two months supply of consumables is available at all times and placed in the location designated by the COR. Each Key Operator will coordinate delivery of supplies to machines and users.

B. Maintenance

Preventive Maintenance - The Contractor shall provide preventive maintenance service calls to ensure that copiers are maintained in good working condition. Maintenance calls shall be at intervals which meet commercial standards, but not less than twice per year. These calls shall be made during normal business hours (See Section 1).

Response To Service Calls - The Contractor shall respond to oral service calls placed by the Key

Operator for the copier requiring service, within twenty-four (24) hours of notification during normal

Embassy working hours. The response time on service calls shall commence when the Key Operator contacts the Contractor. In cases where a copier cannot be repaired within forty- eight (48) hours, the

Contractor shall provide a replacement machine of equal or greater capabilities. Replacement machines shall remain in use until the original machine is repaired or permanently replaced. Copies made on a replacement machine will be taken into account for copy commitment purposes. If a replacement machine is for a higher volume band, the cost-per-copy price for the original machine will apply.

C. Operational Requirements

Equipment Demonstrations - During installation of copiers, the Contractor must demonstrate to the Key

Operator that copiers are in proper operating condition. Following successful demonstration, the

Contractor shall schedule a session to instruct authorized users on operating instructions and service call procedures.

Introduction of New Models - The Contractor is requested to introduce new or improved model copiers at any time for models initially supplied under this contract. The Contractor shall propose such replacements in writing to the Contracting Officer for review. Replacements shall be of equal or greater capability as the model to be replaced. If they are acceptable, the Contracting

Officer shall accept new models and will be appropriately modified, followed by any necessary modification of existing task order(s) or issuance of a new task order(s).

Operator Training - The Contractor shall provide training for Key Operators on site at the time of initial installation, at a mutually agreeable time. At time of training, the Contractor will provide key codes on machines shared by multiple agencies and reported to the Contracting Officer.

Machine Movements

The Contractor is responsible for all machine movements. The Contractor shall coordinate deliveries, installations, and removals at the end of the contract period or when a machine is no longer required.

Requests for Consumables

The Key Operator will place orders with the Contractor for consumables excluding paper. Orders may be placed by phone or fax. The Contractor shall deliver the consumables within six working days of order placement, to either the Key Operator or Embassy Warehouse, as requested by the Key

Operator.

D. Changes in Copier Requirements

The number of copiers in use may change at any time. The Contracting Officer is the only person authorized to increase and decrease the number of machines. Changes are made in the form of a task order or task order modification. The contractor shall place in service new and additional copiers as requested at a copy rate equal to similarly sized machines within volume bands shown in Section 1.

For copiers added during any contract year, the respective contract year rate will apply.

Discontinuance of Service – If the Contracting Officer requests removal, change, or the addition of any copier site by task order or task order modification, the Contractor shall take action within thirty (30) days of receipt of that task order or task order modification. There will be no charge associated with removal, movement or addition of copiers except for adjustments to copier rates as a result of machine location or size changes.

Replacement Copiers - The COR may request a newly manufactured replacement copier at any time in the event of machine breakdown or malfunction resulting in downtime of more than sixteen (16) hours per month. The Contractor shall provide a replacement machine of equal or greater capabilities to assure that offices go no longer than forty-eight (48) hours without copier facilities. Upon delivery of a replacement machine, the Contractor shall advise the COR, (with a copy to the Contracting Officer) of the serial number, location, and model number. If a replacement machine is for a higher volume band, the cost-per-copy price for the original machine will continue to apply. The Contractor is solely responsible for maintaining copiers in good condition.

E. Contractor's Reports

The Contractor shall maintain an inventory of equipment delivered under this contract. At time of monthly invoicing the Contractor shall provide the Key Operator, with a copy to the COR:

(1) Make and model

(2) Location and serial number of machine

(3) Record of repairs and maintenance performed

(4) Monthly volume of copies made by machine

(5) Total cost for copying services for month

F. Machine Usage

The Government will make every effort to ensure that copiers put in place are selected based on volume of copies produced and minimum features required. If the Contractor becomes aware of any particular site where a copier is regularly being over used or under used, the Contractor may recommend replacing that machine with one more appropriate. If the Contracting Officer determines corrective action is appropriate, the Contracting Officer will outline the changes in writing through a modification to the contract or task order.

G. Key Operators

(1) The COR will provide the Contractor a list of Key Operator(s) for each copier which is installed, not later than the date on which the copier is installed. The COR will update this list as necessary.

(2) The Key Operator will be the Contractor’s first point of contact on issues relating to individual copies, except for initial copier installation, for which the COR shall be the first point of contact. If there is an issue that cannot be resolved at the Key Operator level, the Contractor shall elevate the issue to the

COR for resolution.

H. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The

QASP provides a method for the Contracting Officer's Representative (COR) to monitor

Contractor performance, advise the Contractor of unsatisfactory performance, and notify the

Contracting Officer of continued unsatisfactory performance. The Contractor, not the

Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold

Services.

Performs all services set forth in the scope of work.

Performance Work

Statement and entire contract

All required services are performed and no more than total

24 hours out of service per month is acceptable.

H.1 SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

H.2 STANDARD. The performance standard is that the Government receives no more than total

24 hours (in addition to the response time of the operator) per month. The COR shall notify the

Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial

Items), if any of the services exceed the standard.

H.3 PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The

COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the

Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.