Attachment_I_-_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Video Telepresence (VTC) and Unified communications (UC)

Equipment, Support, and Solutions

MSHA

PART 1

General Terms and Conditions

1.1 BACKGROUND

Over the last Ten (10) years, Mine Safety and Health (MSHA) has built a Cisco-based Video telepresence (VTC) and Unified communications (UC) solutions infrastructure that is not only utilized by MSHA personnel for daily communication, training, and remote disaster response, but also supports a growing number of Department of Labor (DOL) agencies to support their interaction with MSHA and other entities utilizing Telepresence communication technologies. MSHA now has a requirement to sustain and enhance MSHA capabilities while also enabling other Department of Labor program agencies standardized and cost effective access to Telepresence and UC capabilities as well as other interior facility needs such as Information Technology, Audio Visual, Security, and Furniture Fixtures & Equipment. Mine Safety and Health Administration (MSHA) seeks a qualified contractor to build upon and extend their current Cisco-based video telepresence and IP Voice capabilities.

1.2 OBJECTIVES

The objectives of this contract are:

To sustain and enhance the capabilities of the Mine Safety Health Administration’s (MSHA)’s and Department of Labor’s (DOL)’s programs through enhanced communications technology; and

To provide MSHA and DOL standardized and cost effective access to Telepresence and Unified Communications (UC) capabilities.

Provide MSHA and DOL products and services associated with any type of interior outfitting, to include Information Technology, Audio Visual, Security, and Furniture Fixtures & Equipment.

1.3 SCOPE

The scope of this contract includes telepresence and UC hardware/equipment, software, maintenance and support, installation services, professional services, and training to support and enhance MSHA’s telepresence infrastructure for all of MSHA’s locations throughout the U.S. In order to increase the enhanced communications technology capabilities of the current infrastructure, the MSHA is seeking to sustain and enhance its current Cisco Telepresence and Unified Communications (UC) capabilities at MSHA and DOL locations across the United States. This capability will be used for training and collaboration efforts internally; with DOL; as well as externally with universities, private organizations, and states.

MSHA is seeking equipment and professional services to include equipment, installation, troubleshooting, repair, maintenance, training and customer service for MSHA’s existing and future Cisco Telepresence solution. The new Cisco Telepresence Solution should interface with existing MSHA and DOL agency VTC hardware and should be able to support future growth of video within DOL. Solutions should be able to support the individual user via mobile or remote solutions and scale to provide enterprise wide UC solutions for both MSHA and DOL end users.

1.4 ORDERING PERIOD

The IDIQ ordering period shall be for one (1) year from the date of award, or approximately: 11/27/2017 –

11/26/2018. There will be one (1) option period. The Government reserves the right but is not obligated to exercise the option period. The option period date is approximately: 11/27/2018 – 11/26/2019.

1.5 GENERAL TERMS

1.5.1 Quality Control (QC) decision

The Contractor shall maintain a quality control program to ensure services and products delivered perform in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services and/or products.

1.5.2 Performance Evaluation Meetings:

The Contracting Officer may require the Contract Manager to meet with the Contracting Officer (CO), Contracting Officer Representative (COR) and other government personnel as deemed necessary. The Contractor may request a meeting with the Contracting Officer when he/she believes such a meeting is necessary. Written minutes of any such meetings must be recorded and signed by the Contract Manager and the Contracting Officer. If the Contractor does not concur with any portion of the minutes, such non-concurrence must be provided in writing to the contracting officer within 3 calendar days following receipt of minutes.

1.5.3 Government remedies:

The CO shall follow Federal Acquisition Requirement (FAR) 52.212-4, "Contract Terms and Conditions- Commercial Items" for a contractor's failure to perform satisfactory services or failure to correct non-conforming services.

1.5.4 Recognized holidays:

Government personnel observe the following days as holidays: New Year’s Day, Martin Luther King’s Birthday, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, Christmas, and Inauguration Day (when applicable).In addition to the days designated as holidays, the Government observes any other day designated by Federal Statute, designated by Executive Order, and designated by the President’s Proclamation. The Contractor shall comply with the aforementioned Government holidays and any other day designated by Federal Statute, Executive Order, or Presidential proclamation.

Therefore, the Government offices are closed to the Contractor’s staff on the day(s) these holidays are observed.

In addition, work shall not be required of the Contractor when Federal employees are released from work early due to inclement weather conditions or emergencies or when Federal offices are closed due to inclement weather conditions or emergencies (status is available at http://www.opm.gov/status/). This term does not apply to work that may be authorized under emergencies. The COR will notify the Contractor when early release of Federal employees has been authorized.

1.5.5 Hours of operation and Location of Performance:

Although MSHA maintains core business hours from 6:00 AM to 6:00 PM in each time zone; the support services are required after hours. The contractor will have access during business hours and post business hours if required to perform work on-site. Some tasks shall be performed outside normal office hours to eliminate or minimize the impact on the user community. The Contractor shall be available to the government during the time specified and in some situations remote connectivity will be required.

The location of performance will be identified at the IDIQ order level.

1.5.6 Travel

Travel may be required for Contractor staff to attend information gathering meetings, management briefings, and other authorized meetings. Unless compelling circumstances exist, the Contractor will be notified in advance a minimum of three days prior to travel. All travel must be authorized in advance, in writing, by the Government.

The following requirements apply.

The Contractor shall be reimbursed for direct costs of transportation, lodging, meals and incidental expenses of personnel who are authorized to undertake out-of-town and/or overnight travel under this PWS. Such costs shall be reimbursed in accordance with the Federal Travel Regulations and to the extent that they are reasonable and allowable as provided in FAR 31.205-46, 31.3, 31.6, or 31.7. Costs incurred for lodging, meals, and incidental expenses shall be reimbursed only to the extent that they do not exceed on a daily basis the maximum per diem rates in effect at the time of travel as set forth in the Federal Travel Regulations. Air fare costs in excess of the lowest customary standard, coach, or equivalent air fare offered during normal business hours will not be reimbursed unless such accommodations are not available and the Contractor certifies to this fact in the voucher or in their documents submitted for reimbursement. The Contractor shall be reimbursed for the cost of out-of-town and/or overnight travel performed by its personnel in their privately owned automobiles, at the current rate set forth in the Federal Travel Regulations, not to exceed the cost by the most direct economy air route between the points so traveled. If more than one person travels in such automobiles, the Contractor shall make no additional charge for such travel. No travel costs for contractor personnel traveling from place of residence to http://www.opm.gov/status/ and from the normally assigned work site shall be reimbursed by the Government.

1.5.7 Security requirements

Contractor staffs are required to conform to MSHA's security and privacy requirements as described below.

1.5.7.1 Any designs, equipment, and concepts that are acquired from performance hereunder shall be considered as "Confidential Information." The Contractor shall not disclose any confidential information obtained in the performance of this contract. Any presentation of any designs, equipment, or concepts based on information obtained from the tasks covered by this contract will be subject to review and approval by the Government before publication or dissemination for accuracy of factual data and interpretation.

1.5.7.2 During the course of this contract, the Contractor shall have access to Government data, as required.

Any information, not previously published, received from the Government in connection with this contract or furnished to the Contractor from other sources in response to the Government's requirements under this contract, will be restricted to this project, and may not be disclosed or used for any other purpose without the prior written approval of the CO. Title to Government owned data shall remain with the Government. The Contractor shall use the Government owned data only in connection with this Contract.

1.5.7.3 These restrictions do not apply to information which (a) currently or subsequently enters the public domain; (b) has been released to any third party, without restrictions; or (c) is obtained by the Contractor independent of the Government.

1.5.8 Privacy

Portions of information disclosed during the performance of this task are protected by the provisions of the Privacy Act of 1974; therefore, all personnel assigned to this Contract are required to take proper precautions to protect the information from disclosure.

1.5.9 Commitment to Protect Sensitive Information

The Contractor shall not release, publish, or disclose sensitive information to unauthorized personnel, and shall protect such information in accordance with provisions of the following laws and any other pertinent laws and regulations governing the confidentiality of sensitive information: 18 U.S.C. 641 (Criminal Code: Public Money, Property or Records).

1.5.10 Physical Security

The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.5.11 Key control

The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. (Note: All references to keys include key cards.) No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QC plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys to the CO. The contractor shall prohibit the use of government-issued keys by any persons other than the contractor's employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas or personnel authorized entrance by the CO.

1.5.12 Conservation of Utilities

The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities which includes turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

1.5.13 Post-award conference or periodic progress meetings

The contractor agrees to attend any post-award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the CO will apprise the contractor of how the government views the Contractor's performance, and the Contractor will apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.14 Contracting Officer’s Representative (COR)

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including government drawings, designs, and specifications; monitor Contractor's performance and notify both the CO and Contractor of any deficiencies; coordinate availability of government-furnished property; and provide site-entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.15 Project Manager (PM)

The contractor shall provide a Project Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the CO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.5.16 Contractor Staff in identified Labor Categories used under this PWS will be considered “Key Personnel” and Key Personnel may not be removed or replaced without the written consent of the Government.

Any replacement candidate must have the same or better qualifications as the person released. Resumes of replacement Key Personnel must be provided and the Government must approve the replacement before that person starts work. The main Key Person for this project is the Project Manager as they are the main point of contact for the contractor. However, the list of all Key Personnel and their qualifications are listed in Exhibit 1.

The contractor shall ensure that all personnel filling Key Personnel positions are retained in those positions for a minimum of 180 days following Government approval of their resumes unless the individual leaves the contractor’s employ or is incapacitated. Substitution of Key Personnel either prior to, or after this 180-day period, shall be accomplished only after Government approval. The contractor shall notify the COR 30 days prior to performing any substitution of Key Personnel and submit the resume of the proposed replacement individual with this notification. The Contractor is required to provide fully trained individuals to meet the requirements of this Contract. The Contractor is responsible for maintaining and enhancing the skills of on-site Contractor staff.

1.5.17 Check and Certification of Data Submitted via Electronic Media:

The Contractor shall ensure that all data delivered via electronic media (by disk, telecommunications transmission, or any other manner of electronic medium) shall be checked and certified as virus-free at data point of origin. Virus-free electronic media data certification shall be required to accompany all such delivered data identifying the specific certifying party, telephone number, data generation location, date certified, a list of each data item being certified, and the following certifying statement, "All data provided by this delivery is virus-free".

1.5.18 Contractor Staff: All Contractor staff provided under this PWS is subject to Government review and approval.

Contractor personnel must at a minimum meet the requirements stipulated under Exhibit 1. The Contractor is required to remove any employee whose conduct or performance is such that retention would not be in the best interests of the Government.

1.5.19 Identification of contractor employees

All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure all documents or reports produced by Contractors are suitably marked as Contractor products or that contractor participation is appropriately disclosed.

1.6 SECTION 508 ACCESSIBILITY:

Section 508 of the Rehabilitation Act of 1973 requires that Federal agencies’ electronic and information technology (EIT) is accessible to people with disabilities. The Federal Acquisition Regulations (FAR) Final Rule for Section 508 can be found at www.section508.gov. The Federal Electronic and Information Technology Accessibility Standards (36 CFR 1194) are incorporated into and made a part of this PWS. These standards may be found at the Section 508 standards page within the website, above. The Contractor must comply with these standards in performing under this PWS.

1.7 FAR 52.239-1 PRIVACY OR SECURITY SAFEGUARDS

1.7.1 The Contractor shall not publish or disclose in any manner, without the Contracting Officer’s written consent, the details of any safeguards either designed or developed by the Contractor under this contract or otherwise provided by the Government.

1.7.2 To the extent required to carry out a program of inspection to safeguard against threats and hazards to the security, integrity, and confidentiality of Government data, the Contractor shall afford the Government access to the Contractor’s facilities, installations, technical capabilities, operations, documentation, records, and databases.

1.7.3 Confidentiality - The Contractor cannot make use of any information obtained through this agreement for any activity outside the scope of this project. All records developed during the course of this agreement shall be protected from examination by unauthorized agencies or persons. Such records include all forms, computer files, program listings, manuals, documentation, correspondence files, contract records, and reports. The Contractor shall retain all copies in a secure manner with release to the MSHA. No materials or any summary of these materials shall be released to any individual or organization without prior written permission from the MSHA.

No work involving information furnished under this agreement will be subcontracted without the specific approval of the MSHA. In performance of the terms of this agreement, the Contractor agrees to comply with and assumes responsibility for compliance by employees with the following requirements:

a. All work will be performed under the supervision of the Contractor or the Contractor’s responsible employees.

b. Any information provided to the Contractor, in any format, will be used only for the purpose of carrying out the provisions of this contract. This information will be treated as confidential and will not be made known in any manner to any person except as may be necessary in the performance of the Agreement.

c. All information provided to the Contractor will be accounted for upon receipt and properly stored before, during, and after processing. In addition, all related output shall be given the same level of protection as required for the source material.

d. All persons employed under this agreement and any Contractor managers and supervisors with access to the records and data obtained and used under this agreement shall sign the attached confidentiality and non-disclosure agreement. The original signed confidentiality and non-disclosure agreement shall be given to the DGR and MSHA prior to the beginning of work.

e. The Contractor shall certify in writing that the data processed during the performance of this agreement will be completely purged from all data storage components of the computer facility in accordance with instructions from the DGR. Until purging of all data storage components, the Contractor shall certify that any data remaining in any storage component will be safeguarded to prevent unauthorized disclosure.

f. All records developed during the course of this agreement – forms, computer files, program listings, manuals, documentation, correspondence files, contract records, and reports – and all records and data provided to the Contractor by the MSHA for use under this agreement remain the property of MSHA and will be handed over to MSHA at the conclusion of the work under this agreement.

1.7.4 If new or unanticipated threats or hazards are discovered by either the Government or the Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party.

1.7.5 Contractor Personnel Security Requirements: See Exhibit 6, titled Contractor Personnel Security Requirements.

1.8 Deliverables

Deliverables will be defined at the order level.

1.9 Government-Furnished Supplies and Services

Government-furnished supplies and services will be defined at the order level.

PART 2

IDIQ SPECIFIC REQUIREMENTS

4.1 Basic Requirements for All Supplies and Services:

The Department of Labor (DOL) has standardized all video and Voice collaboration equipment on Cisco and uses Cisco infrastructure to administer all unified communications endpoints or collaboration endpoints. In addition, MSHA has made a significant investment in Cisco Telepresence and UC infrastructure and therefore will require all proposed hardware/equipment solutions to be Cisco hardware/equipment. Any proposed Collaboration endpoint equipment should be fully compatible with Cisco’s Telepresence Management suite (TMS) without any plug-ins and register natively to cisco unified communications manager” – Call Manager could be construed as Avaya or additional software needed for complete management of all settings.

All solutions shall be standards based and compliant with MSHA and DOL policy, and fully integrate with the existing MSHA Cisco Telepresence and UC infrastructure. This includes the ability to utilize existing Cisco software and hardware to control devices and calls, perform remote analytics and troubleshooting, and push software updates to individual devices.

MSHA/DOL requires that all existing and new Cisco hardware be covered under with Cisco SMARTNET or KBZ Z Care maintenance support with a minimum SLA of 8X5XNBD.

MSHA expects that all items provided shall have a corresponding Support Service with the annual cost of maintenance and software support including vendor phone service and parts replacement. Parts replacement trouble tickets shall be handled by onsite contractor. Also contractors shall provide a per device price for existing or new AV peripherals and UC phone support 8am to 5pm Eastern Time. AV peripheral devices shall include new or existing, projectors, monitors, touch panels, document cameras, and or SMART Technologies interactive whiteboards and the UC will include all IP phone infrastructure. If the device failure cannot be fixed via remote phone support, replacement services and or products needed to solve issues will be handled as a separate task order or engagement.

AV Support Services shall be in yearly (12) month increments.

The Contractor shall be able to provide Continuity of Service and ensure full operational effectiveness on the first day of contract award to include operational data circuits for all endpoints. The contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks and abide by all requirements described in this PWS.

The Contractor shall have the ability to support AV infrastructures with InfoComm certified personnel on staff such as Certified Technology Specialist (CTS), Certified Technology Specialist-Installation (CTS-I), Certified Technology Specialist-Design (CTS-D), and CCNP Collaboration/voice.

The Contractor and/or teaming partner shall at a minimum be a CISCO Telepresence ATP and Cisco Advanced Collaboration architecture certification in conjunction with being an authorized and certified SMART reseller and demonstrate quality management excellence thorough ISO 9001:2015.

4.2 Breakdown and location of existing systems

See Technical Exhibit 3.

4.3 Performance Requirement Summary Matrix

See Technical Exhibit 4.

PART 3

BASE VTC TASKS SPECIFIC REQUIREMENTS

4.4 Base VTC Task Requirements

The following tasks shall be the first IDIQ order awarded at the time of contract award:

DELIVERABLES

A final inspection of all work performed as specified in this PWS shall be conducted at the destination. A complete list of deliverables for the base VTC order is in Technical Exhibit 2. Any deliverables that are not acceptable shall be rejected by the COR. The Contractor shall be required to revise such deliverables within 5 business days or another agreed-upon timeframe after notice of rejection is received by the contractor. Inspections shall be performance at any MSHA facility.

Period of Performance The base period of performance of this IDIQ shall be 12 months from the date of award. Each subsequent option period shall be 12 months.

Place of Performance Task #1 shall be performed on-site at the Government facility, specifically at MSHA Headquarters in Arlington, VA.

The address of MSHA Headquarters Arlington, VA is:

201 12th Street South Arlington, VA 22202-5450

Government-Furnished Items and Services General: The Government shall provide facilities, equipment, material and/or services to the Contractor for use in this project. The Government will provide the necessary Government Furnished Equipment (GFE) to support the Contractors on site personnel, e.g., workstations, printers, phones, etc. The furnishing of all facilities, equipment, materials, or other contract performance related items shall remain a requirement of the Government. The operating system and the application software will be provided by the Government as needed.

Equipment: The Government will provide office space, a desk, a chair and a telephone; and other Government-furnished property. Government-furnished property may include computer with appropriate hardware and software and other resources to be provided by the Government as required depending upon the task and need involve and administrative resources. Office equipment at the workspace will also include E-mail accounts, laser printers, facsimile machines, and copiers. Additional space may be provided as required at the determination of the Government.

Services: Government will provide access to task-related knowledgeable personnel and personnel with decision-making authority. The Government on occasion will provide the Contractor with access to studies, costs and budget analysis reports, data bases and other documents required to accomplish the task and perform duties.

Utilities: All utilities in the facility will be available for the contractor's use in performance of duties outlined in this PWS.

The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

Facilities: The government will furnish the necessary workspace for the contractor staff to provide the support outlined in this PWS.

Email Access: The Government will provide contractor personnel a Government-hosted e-mail account with address alias or directory entry including the word “contractor” in the address/directory. The email will be used for official business under this contract and the contractor will ensure that all email include a signature block indicating their contractor status, e.g. “Smith, Bob (Contractor) with the full company name.

Building Badges: The Government shall provide all on site personnel building badges which the Contractor personnel shall obtain and maintain throughout the period of performance of the contract.

PART 4

DEFINITIONS AND ACRONYMS

AAA authentication, authorization, and accounting

AES Advanced Encryption Standard

AV Audio/visual

BFCP Binary Floor Control Protocol

CO Contracting Officer

DGR Designated Government Representative

COR Contracting Officer’s Representative

DOL Department of Labor

DSP digital signal processor

EHWIC High-Speed WAN Interface Card

EIT Electronic and information technology

FAR Federal Acquisition Regulation fps frame per second

GFE Government furnished equipment

HDMI High-Definition Multimedia Interface

IPS Intrusion prevention systems

ISDN Integrated Services for Digital Network

ITIL IT Information Library

LCD Liquid-crystal display

LDAP Lightweight Directory Access Protocol

LED light-emitting diode

MCU Multipoint Control Unit

MSE Mobility Services Engine

MSHA Mine Safety and Health Administration

N/A Not Applicable

OS Operating System

OSPF Open Shortest Path First

PC Personal Computer

PMI Project Management Institute

PMP Project Management Professional

PoE Power over Ethernet

POP Period of Performance

PRI Primary Rate Interface

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality assurance

QASP Quality Assurance Service Plan

QC Quality Control

RU rack unit

SIP Session Initiation Protocol

SIP Session Initiation Protocol

SLA Service Level Agreement

SPE Services Performance Engine

TCO Total cost of ownership

UC Unified Communications

USB Universal Serial Bus

VCS Video Communication Server

VDI virtual desktop infrastructure

NBD Next Business Day

VPN Virtual private network

VTC Video Telepresence

WAN Wide Area Network

WBS Work Breakdown Structure

EXHIBIT 1

IDIQ KEY PERSONNEL, QUALIFICATIONS AND DUTIES

The Table below represents Key Personnel, Qualifications and duties. It also summarizes the labor categories for the staff required to support the task areas identified herein the PWS.

Key Personnel Labor Category

Minimum Qualifications Duties

Project Manager

·PMI Certified Project Management Professional (PMP)

· ITL certified v3 foundation

· 3 years of managing project of a similar size and effort to that of the

MSHA

PM shall be responsible for all aspects of the contract including the management and delivery of all deliverables including: status reports, billing reports, system performance reports, engineering recommendations, security compliance documentation.

The hours worked in one year are Not-to-Exceed (NTE) 300 hours.

VTC

Coordinator

· Individuals should have a minimum of two (2) years’ experience providing similar services to US Federal agencies

· Should be fully qualified and knowledgeable on the use on the Cisco TMS system

Responsible for performing all call management and scheduling duties utilizing the Cisco TMS product.

Will operate on a regular 40 hours per week schedule.

UC Helpdesk Technician

· Over three (3) years of remotely supporting video end points and infrastructure similar size and effort to that of the MSHA.

· Comprehensive knowledge on Cisco unified communications and telepresence products such as MCU, VCS, Conductor and Call Manager Cisco certified

· Help desk technicians shall be able to address and solve all Tier 1 and Tier 2 help desk tickets opened by MSHA/DOL end users, and only escalate when issues require manufacturer intervention.

Duties shall include remote end point and infrastructure management, dial plan and directory management, network configuration, and when required site installation or training coordination. HQ only.

VTC Engineer · Over 10 years of Cisco telepresence and/or unified communications experience.

· Individual(s) shall be responsible for all network centric activities such as enforcing DOL and FIPS compliance, directory and dial plan creation, redundancy and load balancing configuration on all telepresence and unified communications infrastructure.

· The senior engineer shall also undertake periodic network diagnostics and analytics using Cisco management tools such as TMS and report their findings back to MSHA/DOL management.

· They shall also attend regular network planning sessions to ensure that network efficiencies and policies are instated across the UC and telepresence network(s).

· Shall conduct training twice a year and architecture review sessions with all MSHA/DOL network stakeholders and administrators.

· He/she shall have the responsibility to design and implement network topologies and architectures as needed.

UC

Technician

· Minimum of three (3) years of experience installing and integrating Cisco telepresence and UC devices in similar size and effort to that of the MSHA.

· Installation of UC/telepresence endpoints, device, and software(s) to support end user experience at MSHA/DOL sites nationally. Duties shall infrastructure management, dial plan and directory management, network configuration support, and when required site installation or training coordination HQ only.

Will operate on a regular 40 hours per week schedule.

Audio Visual

(AV)

Engineer

· Minimum of five (5) years of experience installing and integrating Cisco telepresence and UC devices in similar size and effort to that of the MSHA.

· Shall support existing AV peripherals in existing MSHA/DOL conference rooms

· Shall service and program existing and new SMART Technology interactive whiteboards, integrating new telepresence solutions into existing conference room utilizing existing projectors/monitors, ensuring that audio sound can be heard by all near-end and far-end video participants in conference rooms, and the programming of existing AMX/Crestron, or Extron touch panels.

TECHNICAL EXHIBIT 2

DELIVERABLES

No. Products Deliverables Frequency

1 Transition In/Out Meeting

· clear, comprehensive agenda

· quality of the required tasks

· feasible plan of action with decision points

Kick-off meeting must be scheduled within 7 days of the award.

2 Work Plan and Schedule

· Summary of work completed each month, specifically addressing the progress of the deployment per the statement of work, and WBS

Within 30 Days of Kick-off meeting

3 Weekly Meetings

· Summary of work planned for next week

· Identification of problems and problem analysis

· Plans for the resolution of problems encountered

· Listing of outstanding things needed from MSHA

· Review matrix including but not limited to room utilization, bandwidth usage, use hours and use by location, daily help desk calls, outages

Weekly

4 Monthly reports · Summary of work planned for next month

· Identification of problems and problem analysis

· Plans for the resolution of problems encountered

· Listing of outstanding items needed from MSHA

· Call detail report consists of estimate travel savings.

Monthly

TECHNICAL EXHIBIT 3

BREAKDOWN AND LOCATION OF EXISTING SYSTEMS

Qty System Model Description MSHA Addresses

1 Cisco Profile 65 Dual Cisco codec, 2 x 65" monitors, HD camera, floor stand 1301 Airport Rd Beaver, WV 25813

1 Cisco C20 Room system Cisco codec c90 1301 Airport Rd Beaver, WV 25813

1 Cisco EX 90 EX90 Desktop 1301 Airport Rd Beaver, WV 25813

1 Cisco C60 Room system Codec C60 dual monitor 1301 Airport Rd Beaver, WV 25813

1 Cisco C90 Room system Codec C90, 65" monitor, 1 HD camera 201 12th Street South, Arlington, VA 22202-5450

1 Cisco C20 Cart Codec C20 50" 65" monitor, chart 201 12th Street South, Arlington, VA 22202-5450

1 Cisco C90 Room system Codec C90, dual 65" monitors, HD camera, Cart 201 12th Street South, Arlington, VA 22202-5450

1 EX 90 EX90 Desktop 201 12th Street South, Arlington, VA 22202-5450

1 EX 90 EX90 Desktop 201 12th Street South, Arlington, VA 22202-5450

1 EX90 EX90 Desktop 201 12th Street South, Arlington, VA 22202-5450

1 EX90 EX90 Desktop 201 12th Street South, Arlington, VA 22202-5450

1 DX80 DX80 Desktop 201 12th Street South, Arlington, VA 22202-5450

1 SX20 SX20 201 12th Street South, Arlington, VA 22202-5450

1 SX20 SX20 201 12th Street South, Arlington, VA 22202-5450

1 SX20 SX20 201 12th Street South, Arlington, VA 22202-5450

1 SX20 SX20 201 12th Street South, Arlington, VA 22202-5450

1 SX20 SX20 201 12th Street South, Arlington, VA 22202-5450

1 SX80 SX80 201 12th Street South, Arlington, VA 22202-5450

1 SX80 SX80 201 12th Street South, Arlington, VA 22202-5450

1 SX80 SX80 201 12th Street South, Arlington, VA 22202-5450

1 Profile Dual 65 Cisco c90, 2 x 65" monitors, HD camera, floor stand US Highway 25 E Barbourville, KY 40906

1 Profile Dual 65 Cisco c90, 2 x 65" monitors, HD camera, floor stand 1030 London Drive Suite 400 Birmingham, AL 35211

1 C60 Cisco C60 1100 Commerce St Dallas, TX 75242

1 C90 Cisco C90 2nd Street, Bldg, 25, E-16 Denver, CO 80225

1 EX90 EX90 Desktop 2nd Street, Bldg, 25, E-16 Denver, CO 80225

1 EX90 EX90 Desktop 2nd Street, Bldg, 25, E-16 Denver, CO 80225

1 EX90 EX90 Desktop 2nd Street, Bldg, 25, E-16 Denver, CO 80225

1 Profile 52 Dual Cisco codec 52" Dual monitor Cart 515 W 1st #333 Duluth, MN 55802

1 C90 Cisco C60 100 YMCA Dr Madisonville, KY 42431

1 C60 C60 63 E Main St #402 Mesa, AZ 85201

1 Profile 65 Dual Cisco codec, 2 x 65" monitors, HD camera, floor stand 604 Cheat Rd Morgantown, WV 26508

1 DX80 DX80 Desktop 604 Cheat Rd Morgantown, WV 26508

1 Profile 65 Dual Cisco c90, 2 x 65" monitors, HD camera, floor stand 631 Excel Dr #100 Mount Pleasant, PA 15666

1 C60 C60 Norton Road Southwest, Norton, VA 24273

1 Profile 65 Dual Cisco codec, 2 x 65" monitors, HD camera, floor stand 100 Fae Ramsey Lane, Pikeville, KY 41501

1 C90 C90 626 Cochrans Mill Road, Building 38 Pittsburgh, PA 15236

1 Profile 65 Dual Cisco codec, 2 x 65" monitors, HD camera, floor stand 45 East 1375 South, Price, UT 84501

1 C60 C60 765 Technology Drive, Triadelphia, WV 26059

1 C60 C60 991 Nut Tree Road, Vacaville, CA 95687

1 Profile 52 Dual Cisco codec 52" Dual monitor Cart 178 Thorn Hill Road, suite 100, Warrendale, PA 15086

1 EX90 EX90 Desktop 415 Green Street, Craig, CO 81625

1 SX20 SX20 675 Industrial Blvd., Delta, CO 81416

1 SX20 SX20 800 E. 30th Street, Bldg. 5, Farmington, NM 87410

1 EX90 EX90 Desktop 201 E. Methvin, Suite 108, Longview TX 75601

1 EX90 EX90 Desktop 1901 Energy Ct. #260, Gillette, WY 82718

1 EX90 EX90 Desktop 426 Schuylkill Mall, Frackville PA 17931

1 EX90 EX90 Desktop 626 Cochrans Mill Road,Pittsburgh, PA 15236

1 EX90 EX90 Desktop 626 Cochrans Mill Road,Pittsburgh, PA 15236

1 EX90 EX90 Desktop 765 Technology Drive, Triadelphia, WV 26059

1 SX20 SX20 100 Bluestone Road, Mt Hope , WV 25880

1 EX90 EX90 Desktop 100 Bluestone Road, Mt Hope , WV 25880

1 SX20 SX20 159 Cresswood Drive, Clearfield, PA 16830

1 SX20 SX20 50985 National Road East, St. Clairsville, OH 43950

1 DX80 DX80 Desktop 50985 National Road East, St. Clairsville, OH 43950

1 SX20 SX20 137 Peach Ct#2, Danville, WV 25053

1 SX20 SX20 94 Adena Drive, Mt. Carbon, WV 25139

1 SX20 SX20 818 Arbuckly Rd #100, Summersville, WB 26651

1 SX20 SX20 13351 Riverdale Drive, Oakwood, VA 24631

1 SX20 SX20 8223 Express Drive, Marion, IL 62959

1 SX20 SX20 11006 U.S.Route 66, Litchfield, IL 62056

1 SX20 SX20 4499 Appalachian Highway, Pineville, WV 24874

1 DX80 DX80 Desktop 4499 Appalachian Highway, Pineville, WV 24874

1 SX20 SX20 100 Chalet Village Drive Logan, WV 25601

1 DX80 DX80 Desktop 259 Dunn Statiion Road, Prosperity, PA 15329

1 DX80 DX80 Desktop 1397 Eisenhower Blvd, Johnstown PA 15904

1 DX80 DX80 Desktop 2300 Willow Street Vincennes, IN 47591

1 C40 C40 codec with dual monitor 2300 Willow Street Vincennes, IN 47591

2 BE7K-K9 Cisco BE7000 UCS C240M3 TRC2 Srv,RST 201 12th Street South, Arlington, VA 22202-5450

330 CP-7841-K9= Cisco UP Phone 7841 201 12th Street South, Arlington, VA 22202-5450

10 CP-7861-K9= Cisco UP Phone 7861 201 12th Street South, Arlington, VA 22202-5450

20 ATA190 UC 2 Port Analog Telephone Adapter 201 12th Street South, Arlington, VA 22202-5450

2 C3925E-CME-SRST/K9

3925E UC Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PA

201 12th Street South, Arlington, VA 22202-5450

1 C40 Codec C40 codec single monitor mobile cart 201 12th Street South, Arlington, VA 22202-5450

1 C40 Codec C40 codec single monitor mobile cart 201 12th Street South, Arlington, VA 22202-5450

1 SX80 SX80 Dual Monitor, HD Camera, Document Camera 201 12th Street South, Arlington, VA 22202-5450

1 C40 Codec C40 codec single monitor 61 Forsyth Street - Suite 7T10 Atlanta GA, 30303

1 C40 Codec C40 codec single monitor 1999 Broadway - Suite 1600 Denver CO, 80202

1 C40 Codec C40 codec single monitor 618 Church Street, Suite 230 Nashville TN, 37219

1 C40 Codec C40 codec single monitor The Curtis Center 170 S. Independence Mall West Philadelphia PA, 19106

1 C40 Codec C40 codec Dual monitor 200 Constitution Avenue NW Washington DC, 20210

1 C40 Codec C40 codec Dual monitor 200 Constitution Avenue NW Washington DC, 20210

1 C40 Codec C40 codec Dual monitor 200 Constitution Avenue NW Washington DC, 20210

1 C40 Codec C40 codec Dual monitor 200 Constitution Avenue NW Washington DC, 20210

1 C40 Codec C40 codec Dual monitor 200 Constitution Avenue NW Washington DC, 20210

1 C40 Codec C40 codec single monitor John F. Kennedy Government Center, Boston, MA 02203

1 C40 Codec C40 codec single monitor 201 Varick Street New York, NY 10014

1 C40 Codec C40 codec single monitor 230 South Dearborn Street Chicago, IL 60604-1502

1 C40 Codec C40 codec single monitor 1240 East Ninth Street Cleveland, OH 44199

1 C40 Codec C40 codec single monitor 525 South Griffin Street Dallas, TX 75202-5020

1 C40 Codec C40 codec single monitor 2300 Main Street, Kansas City, MO 64108

1 C40 Codec C40 codec single monitor 90 7th Street San Francisco, CA 94103-1516

1 C40 Codec C40 codec single monitor 350 South Figueroa Street Los Angeles, CA 90071-

1 C40 Codec C40 codec single monitor 1111 Third Avenue Seattle, WA 98101-3212

TECHNICAL EXHIBIT 4

PERFORMANCE REQUIREMENTS SUMMARY MATRIX

Desired Outcome Performance Standard Acceptable Quality Level

Surveillance Method Incentives

1. The MSHA Telepresence Solution is operated and maintained to maximize availability.

Problems are identified, documented, and handled promptly.

System is fully operational without interruption 99% of the time. One hundred percent of problems are identified, documented and handled within reasonable timeframes.

Excellent Acceptable Unacceptable

Periodic Surveillance; Quarterly or greater frequency at discretion of government.

Feedback from users of the system including network users, Helpdesk staff, MSHA management, and others.

Positive performance review if AQL of Acceptable or Excellent

2. Planned changes/upgrades to hardware, software, services and the cable plant are properly documented, tested, and approved prior to implementation.

Downtime is minimized.

Implementation Plans for 100% of the planned installations and modifications will be documented using the standard Agency template and submitted to the Contracting Officer's Representative (COR) for review and the Designated Government Representative (DGR) for review and approval prior to the start of any work on production systems.

Excellent Acceptable Unacceptable

Periodic Surveillance; Quarterly or greater frequency at discretion of government.

Review of implementation plans, test results, and configurations by the DGR/COR.

Positive performance review if AQL of Acceptable or Excellent

Tests of the planned installations and modifications will be performed and documented according to standard Agency test procedures 99% of the time.

The documentation will be submitted to the COR for review and the DGR for review and approval prior to the start of any work on production systems. 95% of the test result documents will not have any errors or missing information.

Excellent Acceptable Unacceptable

Periodic Surveillance; Quarterly or greater frequency at discretion of government.

Review of system performance following planned installations and modifications by the

DGR/COR.

Positive performance review if AQL of Acceptable or Excellent

Configurations will be documented within the designated handbook 99% of times. All documentation pertinent to the task will be current to within 48 hours of any changes.

The implementation procedures and configurations used on production systems will not deviate from the tested, documented, approved versions. Configuration/Changes will be made with Normal Priority less than five (5) hours, or Urgent Priority less than two (2) hours.

Telepresence Failover will be no more than five (5) minutes.

Time to Restore main sites, Arlington, Virginia, Beckley, West Virginia, and Denver Colorado, is to be within four

(4) hours with or without Dispatch.

All remaining sites Time to Restore shall be within the next business day.

Excellent Acceptable Unacceptable

Periodic Surveillance; Quarterly or greater frequency at discretion of government.

Review of updated system, security, and user documentation following planned modifications and upgrades.

Positive performance review if AQL of Acceptable or Excellent

Administrators will be notified of the changes to the system at least 48 hours in advance except in cases of emergencies as approved by the Task Manager.

3. User training materials and user training guides are effective.

User training materials and paper-based user training guides will be developed and/or modified to meet stakeholders’ and Agency needs. Training sessions for new applications will be developed and delivered to target audiences.

Excellent Acceptable Unacceptable

Periodic Surveillance; Quarterly or greater frequency at discretion of government.

Positive performance review if AQL of Acceptable or Excellent

At least one (1) evaluation per year will be performed to determine the effectiveness of designated training materials. Training will be rated as acceptable or better by 85% of surveyed trainees. No more than six training modules or documents per year will need to be re-written for greater clarity or accuracy.

Excellent Acceptable Unacceptable

Periodic Surveillance; Quarterly or greater frequency at discretion of government.

Feedback from trainees.

Positive performance review if AQL of Acceptable or Excellent

4. MSHA’s Telepresence software applications run smoothly in the WAN environment.

Tests will be performed to ensure that applications run smoothly on the LAN/WAN. Testing will include but not be limited to unit testing, system integration testing, and acceptance testing.

Excellent Acceptable Unacceptable

Periodic Surveillance; Quarterly review if AQL of Acceptable or Excellent

Installation checklists and procedures will be documented Excellent Periodic Surveillance; Quarterly Positive for software application releases. Acceptable Unacceptable or greater frequency at discretion of government.

Feedback from users.

performance review if AQL of Acceptable or Excellent

User support will be provided during Beta tests and deployments of applications. Installation problems will be diagnosed and solved.

Excellent Acceptable Unacceptable

Periodic Surveillance; Quarterly review if AQL of Acceptable or Excellent

No more than one (1) test report, installation checklist, or installation procedure document per month will need to be re-done for greater accuracy or scope.

Excellent Acceptable Unacceptable

Periodic Surveillance; Quarterly review if AQL of Acceptable or Excellent

TECHNICAL EXHIBIT 5

EXAMPLE OF AD HOC REPORT

Video Teleconferencing Usage - Estimated Cost Savings

P ro gr am

A re a

D at e

M ee ti ng

L oc at io ns

M ee ti ng

T op ic

E m pl oy ee s N ot

T ra ve lli n g

D ur at io n of

M ee ti ng

To ta l # T ra ve lli n g

D ay s Sa ve d

Es ti m at ed

L os t Pr od uc ti vi ty

Sa vi ng s

To ta l # D ay s In

T ra ve l S ta tu s

Sa ve d

Es ti m at ed

T ra ve l, P er

D ie m

M

IE

S av in gs

Travel

Savings

2 M/NM 10/22/2013 ARL NM Office - Beckley B111

M/NM Group

M31

Orientation 0 0 0 $0.00 0 $0 $0.00

3 Coal 10/23/2013 ARL 2353-C - Beckley C114

Coal Group

Orientation 0 0 0 $0.00 0 $0 $0.00

## EPD 10/29/2013

Beckley (Auditorium) -

Birmingham - Dallas -

Lakewood - Madisonville -

Pittsburgh - Vacaville

Holmes

Mine

Rescue

Association

National

Meeting 0 0 0 $0.00 0 $0 $0.00

$0.00 $0.00

Total Estimated Savings $0.00

EXHIBIT 6

CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

FAR 4.404 SECURITY REQUIREMENTS

1. Contractor’s staff is required to conform to DOL's security and privacy requirements as described below.

1.1 CONTRACTOR SUITABILITY - BACKGROUND INVESTIGATIONS

As a requirement of HSPD-12, all eligible employees MUST be fingerprinted and results successfully adjudicated by the Department of Labor. Additionally, a background investigation, based on position risk, must be initiated. No employee is allowed to begin work at DOL, if the above criteria are not met.

a. Background Investigation Requirements. The investigation requirements for contractor employees are based on the risk or sensitivity level designation of the position. The Contracting Officer, Contracting Officer's Technical Representative, or other DOL Agency's designated official informs the Contractor of the risk or sensitivity level for each contractor employee position. The minimum level of investigation for each risk or sensitivity level is indicated below.

1.1.2. Position Risk/Sensitivity Level: Minimum Investigation Requirement:

Low Risk/Non-sensitive - National Agency Check & Inquiries (NACI)

Moderate Risk - Minimum Background Investigation (MBI)

High Risk - Background Investigation (BI)

Noncritical-Sensitive - Minimum Background Investigation (MBI)*

Critical-Sensitive - Single Scope Background Investigation (SSBI)*

* Individuals occupying Critical-Sensitive positions (i.e., require Top Secret security clearances) are subject to reinvestigation every 5 years.