B08_Att_01_140P8426Q0055_SOW_(revised_Sep_9)_0002.pdf

STATEMENT OF WORK (SOW)

Carpet Steam Cleaning Services – Seasonal Housing

Crater Lake National Park (CRLA) National Park Service (NPS) Revised September 9, 2026

1. GENERAL

1.1 Description of Services

The Contractor shall provide all labor, supervision, materials, and equipment necessary to perform carpet steam cleaning services in seasonal housing units at Crater Lake National Park. All work shall be performed in accordance with this Statement of Work and applicable National Park Service (NPS) policies, with emphasis on protection of park resources.

1.2 Location

Services shall be performed at designated seasonal housing units within Crater Lake National Park (CRLA), Oregon.

Work locations are identified in:

• Attachment A – Park Overview Map

• Attachment B – Park Headquarters Housing Map

Final unit assignments, staging areas, and access routes will be confirmed by the Contracting Officer’s Representative (COR). The Contractor shall adhere strictly to designated routes and hardened surfaces.

1.3 Period of Performance

The anticipated period of performance is March 1 through May 31, 2027. Work is expected to occur after winter shutdown ends and units are empty, but before new seasonal staff arrive.

NPS will reasonably consider potential snow and access conditions when scheduling the work; however, the Contractor is required to complete the work as soon as practicable once the sites become accessible, so units are ready for incoming seasonal employees.

All work shall be performed in one (1) continuous effort from start to completion. Work is estimated to take approximately 2 weeks. The Contractor shall submit a detailed cleaning schedule and timeline to the COR for approval prior to commencement of work (per Section 3.9).

2. SCOPE OF WORK

The Contractor shall clean the following:

• 8 seasonal housing duplexes, each containing 2 units, for a total of 16 units.

• Units are 83a/b, 84a/b, 85a/b, 86a/b, 87a/b, 88a/b, 89a/b, 90a/b.

• Approximately 18,000 square feet of carpet (estimated).

• Units are expected to be unoccupied during the period of performance (POP).

• Carpet material is assumed to be standard synthetic (nylon/polyester blend) broadloom carpet based on visual inspection, compatible with standard hot water extraction (steam) cleaning methods.

• All units are accessed only via the main (ground-level) entrance; interior stairs are used to reach the second floor. No units require exterior stairs, elevated walkways, or exterior stairwells for access.

• Potable water and electricity (standard 120V, 15/20A circuits) are available in each housing unit for

Contractor use during performance.

• In addition to carpet cleaning services, the Contractor shall clean or repair any areas dirtied or damaged as a result of Contractor operations during the course of work.

Each unit spans 2 stories, and includes the following layout:

• Carpeted areas include 3 bedrooms with closets, 2 hallway closets, 1 hallway, 1 stairwell with 14 carpeted stairs leading to the second floor, and 1 living room.

• Non-carpeted (hard-surface flooring) areas — including the first-floor mudroom and the second-floor kitchen and dining room — may be used to temporarily relocate furniture during carpet cleaning.

Carpet cleaning services include:

Statement of Work, Carpet Steam Cleaning Services – Seasonal Housing, Crater Lake NP

• Hot water extraction (steam cleaning)

• Spot and stain removal

• Deodorizing (as needed)

• Restoration to a clean, sanitary condition

3. REQUIREMENTS

3.1 Cleaning Standards

• Carpets shall be free of visible dirt, debris, and stains (to the maximum extent practicable).

• No harmful or excessive chemical residue shall remain.

• Carpets shall be sufficiently dried to prevent mold or mildew.

3.2 Furniture Handling

• Contractor shall move any furniture located on carpeted surfaces prior to cleaning those surfaces.

• Furniture shall remain inside the unit during cleaning. Acceptable locations to temporarily relocate furniture prior to carpet cleaning include any area with hard-surface flooring, such as the first-floor mudroom and the second-floor kitchen and dining room.

• The Contractor shall protect all furniture during operations. The Contractor shall be responsible for the repair or replacement of any furniture damaged as a result of Contractor operations.

• Furniture shall not be returned to carpeted areas until the carpet is fully dry, defined as “dry to the touch” with a moisture meter reading at or near ambient baseline levels. Heavier furniture items (e.g., dressers, bookshelves) shall not be returned until a minimum of 24 hours has elapsed after cleaning, regardless of meter reading, to prevent moisture entrapment and carpet damage.

Furniture count totals are identified in:

• Attachment C – Sleepy Hollow Housing Furniture Count Totals

3.3 Environmental Protection Requirements

• Contractor may use cleaning agents necessary to achieve results, including products that are not classified as non-toxic.

• Only non-toxic and biodegradable wastewater may be discharged into park sewage systems via the housing units' drains.

• Wastewater containing toxic or non-biodegradable substances shall be:

o Collected o Contained o Transported and legally disposed of off-site (outside of the park) in accordance with all regulations

• No discharge to ground, vegetation, storm drains, or waterways is permitted.

3.4 Equipment and Vehicle Restrictions

• Vehicles/equipment must remain on:

o Hardened surfaces o Approved parking/staging areas

• Off-road travel is strictly prohibited.

3.5 Safety and Resource Protection

• Contractor shall protect park resources, infrastructure, and occupants (expected to be empty during POP, however this will be confirmed when scheduling).

• Any damage or incident must be reported immediately to the COR.

3.6 Spill Response Procedures

In the event of a spill or release:

• Immediate Action: Stop and contain spill

• Notification: Notify COR within 1 hour

• Containment: Prevent spread to soil, water, or infrastructure

• Cleanup: Perform proper cleanup and disposal off-site

• Reporting: Submit written report within 24 hours

• Responsibility: Contractor bears all costs and liability

3.7 Hours of Operation

• Work shall be performed Monday through Friday, 8:00 a.m. to 5:00 p.m.

• No work outside these hours without COR approval

• No weekends/holidays unless authorized

• Noncompliance may result in work stoppage

3.8 Pre-Inspection Requirements

• The Contractor shall conduct pre-cleaning inspections of all assigned housing units prior to performing work.

• Inspections shall identify:

o Carpet condition o Stains or damage o Areas requiring special treatment

• The Contractor shall document the results of each inspection in a written Pre-Inspection Report and submit it to the COR prior to commencement of work on that unit.

• The Pre-Inspection Report shall identify any pre-existing damage or conditions that may affect cleaning results.

• Failure to document and submit pre-existing conditions to the COR may result in the Contractor being held responsible for damages.

3.9 Cleaning Schedule and Timeline

• The Contractor shall develop and submit a detailed cleaning schedule and timeline to the COR prior to commencement of work.

• The schedule shall include:

o Unit-by-unit cleaning sequence o Estimated start and completion dates o Daily work hours

• The schedule must be approved by the COR before work begins.

• The Contractor shall update the schedule as needed and notify the COR of any delays or changes.

4. CONTRACTOR RESPONSIBILITIES

The Contractor shall:

• Provide all labor, materials, equipment, and supervision

• Ensure proper training in chemical handling and environmental protection

• Maintain spill response materials on-site

• Coordinate with COR

• Maintain clean work areas

• Comply with OSHA and all regulations

4.1 Insurance Requirements

The Contractor shall be solely responsible for all employee-related insurance, including:

• Workers’ Compensation

• General Liability

• Any legally required coverage

5. SUBMITTALS

Prior to work, Contractor shall provide:

• Safety Data Sheets (SDS) for all products

• Product list identifying:

o Non-toxic/biodegradable materials o Materials requiring off-site disposal

• Proof of insurance

• Pre-cleaning inspections of all units (per Section 3.8)

• Proposed cleaning schedule and timeline (per Section 3.9)

6. GOVERNMENT RESPONSIBILITIES

The Government will:

• Provide access to units

• Identify routes and staging areas

• Coordinate scheduling via COR

7. INSPECTION AND ACCEPTANCE

• Work is subject to COR inspection

• Unsatisfactory work must be corrected at no additional cost

8. SCHEDULING

• Work scheduled with COR

• Contractor must submit proposed schedule prior to start

9. APPLICABLE REGULATIONS

Contractor shall comply with:

• NPS Management Policies

• Crater Lake Superintendent’s Compendium

• Federal, state, local environmental laws

• OSHA standards

10. POINT OF CONTACT

COR will be designated at time of award.

11. ATTACHMENTS / EXHIBITS

Attachment A – Crater Lake National Park Overview Maps Attachment B – Park Headquarters Housing Area Map Attachment C – Sleepy Hollow Housing Furniture Count Totals

Attachment A – Crater Lake National Park Overview Maps

Attachment B – Park Headquarters Housing Area Map

Attachment C – Sleepy Hollow Housing Furniture Count Totals

Item Count

Beds 64

Dressers 48

End Tables 80

Coffee Tables 16

Dining Tables 16

Dining Chairs 96

Couches 32

Fans 48

Lamps 64

Total 464

End of Statement of Work

End of Statement of Work