Attachment 4 - RCC Past Performance Questionnaire_8-20-20_Redlined per Amendment 001.docx

1332KP20BNEEN0005

SECTION J - ATTACHMENT 4

PAST PERFORMANCE QUESTIONNAIRE

Offeror/Contractor: Please complete Part 1 and provide each reference/evaluator with the form.

Reference/Evaluator: Please complete Part 2 and provide your candid responses. The information you provide will be used in the evaluation of the Offeror/Contractor for potential award of a federal contract or agreement; therefore, it is important that your information is factual, accurate, and complete as possible. If you do not have knowledge of or experience with the company in question, please forward to the person who does.

Please submit the completed survey by mail, fax, or email (preferred) prior to 2:00 PM (ET) on September 4, 2020.

Or _________________ (later date) specified by the Offeror/Contractor if the solicitation deadline is extended.

NOAA Satellite and Information Acquisition Division email: samantha.dublin@noaa.gov Attn: Samantha Dublin 1325 East West Highway (SSMC2), Room 11331 fax: 301-713-0822 Silver Spring, MD 20910

PART 1: (TO BE COMPLETED BY THE OFFEROR/CONTRACTOR)

A. NAME OF COMPANY BEING EVALUATED:

B. NAME/ADDRESS OF COMPANY PROVIDING EVALUATION INFORMATION:

Company Name:

Evaluator's Name and Title:

Address:

Telephone No.: E-mail Address:

C. PROJECT INFORMATION

(Under Work Description, include similarities/relevance to solicitation project AND a description of work performed to include specific requirements, location, and complexity.)

Contract Award No.:

Date of Award:

Project Title/Location:

Work Description:

Contract Award Type:

Original Contract Award Price:

Final Contract Award Price:

Original Completion Date:

Forecasted/Actual Completion Date:

Work was with: Commercial ____ Fed. Gov't ____ Local/City/State Gov't ____

PART 2: EVALUATION (INFORMATION TO BE COMPLETED BY THE EVALUATOR RESPONDING FOR THE OFFEROR):

For each performance element identified below, references should evaluate performance of the firm or individual identified in Part 1 of this form. Where the reference lacks sufficient information to provide an evaluation for a particular performance element, this should be noted. Where any deficiency or unfavorable information is identified, the reference should identify any mitigating factors that may weigh in favor for the person/firm on whose behalf the reference is provided (i.e., problems due to causes outside the contractor's control). An individual within your organization that is knowledgeable of the contractor's day-to-day operations and overall performance should complete this questionnaire. However, that individual is encouraged to supplement their own knowledge of the contractor's (Offeror's) performance with the judgment of others within their organization, as applicable.

The following chart depicts the ratings that are to be used to evaluate the contractor's performance:

Weaknesses or deficiencies were identified in their performance.

When responding to the questions listed, circle or highlight the letter that most accurately describes the contractor's performance or situation. For any Exceptional, Marginal or Unsatisfactory rating assessed by the customer on individual elements or overall rating assigned on the past performance questionnaire, shall include an explanatory narrative to be provided in the remarks block. These narratives need not be lengthy, just adequate to support evidence of the specific ratings noted above. Failure to provide information supporting the assigned rating may result in a lower rating being designated than that assigned by the Evaluator. If a question is not applicable, please indicate as such. If you circle a Yes or No answer that is marked with an asterisk (*), please provide a corresponding explanation in the remarks block. If more space is required, use the back of the questionnaire or attach additional pages. Handwritten responses to this questionnaire are acceptable. However, if responses are handwritten, please print legible. Your time and effort in providing this information is vitally important and is greatly appreciated.

SUCCESSFUL PERFORMANCE OF CONTRACT AWARD REQUIREMENTS

1. Has an election ever been made not to exercise an option or continue relations YES* NO due to the contractor's poor performance?

2. Has a Contract Discrepancy Report ever been issued? YES* NO

3. Has this contract award been partially or completely terminated for default or YES* NO convenience? Partially _________ Completely ___________

4. Overall rating of contractor's performance. E VG S M U

5. Would you contract with or hire this contractor again? YES NO*

6. What role in contract award administration did you perform (ie: CO, COR) and for how long? ______________________

QUALITY AND TIMELINESS OF DELIVERY OF GOODS AND SERVICES

1. Contractor's compliance with contractual terms and conditions. E VG S M U

2. Quality of products/services furnished. E VG S M U

3. Overall rating of contractor's quality of service . E VG S M U

EFFECTIVE MANAGEMENT OF SUBCONTRACTORS

1. Contractor's ability to manage and coordinate subcontractors to successfully E VG S M U complete tasks.

COST MANAGEMENT

1. Did the contractor successfully complete the project within budget? YES NO*

LEVEL OF COMMUNICATION BETWEEN THE CONTRACTING PARTIES

1. Contractor's ability to communicate in a timely manner with stakeholders E VG S M U especially when problems arose.

PROACTIVE MANAGEMENT

1. Contractor's ability to meet appropriate staffing levels with qualified E VG S M U personnel in order to meet requirements.

2. Rate the contractor's ability to replace key personnel in a timely fashion. E VG S M U

3. Overall rating of contractor's management of key personnel. E VG S M U

CUSTOMER SATISFACTION

1. Contractor's ability to correct problems and prevent or mitigate potential E VG S M U problems in a timely manner.

2. Contractor's ability to use effective approaches and provide technical E VG S M U expertise and resources to solve contract award problems.

3. Contractor’s willingness to improve and correct noncompliance issues. E VG S M U

4. Contractor's overall rating of customer satisfaction. E VG S M U

NOTE: For any Exceptional, Marginal, or Unsatisfactory ratings assessed by the customer when completing this form, please include an explanatory narrative in the “remarks” block below.

*REMARKS

Are you aware of other relevant past efforts performed by this company? If yes, please provide the name and telephone number of a point of contact.

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