121962 -o3 Final Evaluation Document.pdf

This document is a Final Evaluation Document for a Request for Proposal (RFP#121962-o3) for Call Center Support for Unemployment Insurance Services, involving multiple vendors such as 22nd Century, Automated Health System, Coast Professionals Inc, and others. The RFP is scheduled to open on Friday, June 27th, 2025 at 2 pm Central Time, with evaluation criteria spanning three main parts: Corporate Overview (25 possible points), Technical Approach (65 possible points), and Cost Proposal (10 possible points). The total possible points without oral interviews is 100, with an additional 20 points potentially available through oral interviews, bringing the total possible score to 120 points.

The evaluation document provides a detailed scoring matrix for eleven different vendors, with each company receiving points across the three evaluation criteria. The scoring reveals significant variations in performance, with total points ranging from a low of 47.43 (United Way of the Midlands) to a high of 109.84 (North End Teleservices). The final ranking reflects these scores, with Lighthouse Works ranking first, followed by FH Cann & Associates Inc in second place, and Das Technologies in third place. The document includes both pre-oral interview and post-oral interview scoring, allowing for potential adjustments in vendor rankings based on interview performance.