12-Attachment M - Proposed Methodology.pdf

Page 1 of 5 25RFP72 | Attachment M-Proposed Methodology

Contractor Legal Name:

A. Explain your process for diagnosing troubleshooting issues to ensure the correct parts, and orders and repairs are completed timely with minimum downtime. This shall include a description of the techniques used to identify unknowns to be provided for each job prior to submitting a quote and how you will ensure Williamson County is getting best value with your suppliers and subcontractors.

B. Explain how to monitor and maintain project schedules. Including a description of maintaining schedules, to include the ability to prepare and execute multiple projects in multiple locations simultaneously and meet scheduled deadlines. This shall include but not be limited to how you will be proposing fire and safety maintenance schedules; how you will comply with inspection and testing requirements; describe how you will provide as needed services; describe your response time for emergency and non-emergency requests; and any other additional information we would need to know going into the contract. (Attach additional sheet, if necessary)

Proposed Methodology

Page 2 of 5 25RFP72 | Attachment M-Proposed Methodology

C. Explain how the staffing size and appointed roles will fulfill the requirement of this RFP..

D. If awarded, explain how the existing workload will fit in proportion to the service outlined in the RFP.

E. Explain how you manage to coordinate the work with Subcontractors hired by you, if applicable. Are there any other contracts that will “share” assigned technicians? Explain how responsive service will be maintained for Williamson County.

Page 3 of 5 25RFP72 | Attachment M-Proposed Methodology

F. Explain how you will report device deficiencies, take corrective actions and communicate to County Designated

Representative.

G. Quality Control/Quality Assurance:

a) Respondent shall provide the name and job title of the person in the organization who oversees the quality assurance program, along with a description of the firm’s quality assurance processes which, if awarded the

Contract, must be maintained by Successful Respondent during the term of the Contract, it shall further include in detail, specific quality control actions. Describe your quality control program on how you ensure high quality work with minimal callbacks.

b) Material and Labor Warranty: Describe standard material and labor warranty for service performed under this

RFP. Identify any restriction(s) on provided labor and material warranty.

Page 4 of 5 25RFP72 | Attachment M-Proposed Methodology

c) Safety Program:

i) Provide description of the firm’s safety program, including a description of the safety training provided to employees and personal protective equipment issued and encouraged use. The County reserves the right to require a copy of the safety manual, which, if contracted, will become a contract document.

ii) Indicate the name(s) and classification title of the person(s) in your organization who manages the program.

H. Principal Subcontractors: Include subcontractors with whom the Respondent intends to utilize in the performance of the Contract. Principal Subcontractors should be listed separately on separate documents provided by the Respondent.

Page 5 of 5 25RFP72 | Attachment M-Proposed Methodology

I. Provide a brief description of other services offered, if applicable, that add value to the County utilizing the scope of this contract. Write “N/A”, if this is not applicable instead of leaving the space blank.

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