11-Past Performance Evaluation.pdf
PDF 106 KB Posted
- Attached to
- Roll-up Door Repairs and Services
- Solicitation number
- RFP #26-09-30
- Issued by
- Maricopa County, Tucson City, Arizona
About this file
This is a past performance evaluation form issued by the Tolleson Union High School District as part of their vendor assessment process for procurement evaluation. The form is designed to collect feedback from current or previous clients of companies bidding on district contracts, with responses due by email to matthew.silva@tuhsd.org by 1:00 p.m. on September 4th, 2025. The evaluation covers seven criteria areas including general services/products meeting expectations, quality of services/products, adherence to timelines/schedules, responsiveness to communication, billing processes, ability to adhere to contract guidelines, and overall customer satisfaction.
The evaluation uses a 10-point scoring system where 10 represents "Always satisfied and have no question about hiring them again," 5 represents "Sometimes satisfied," and 1 represents "very Dissatisfied and would never hire them again because of very poor performance," with a total possible score of 70 points. The form includes spaces for the evaluator's contact information, company details, signature, printed name, title, and date, and allows evaluators to leave blank any areas where they lack sufficient knowledge of past performance. This reference check process is part of the district's effort to determine responsive and responsible procurement practices when evaluating potential vendors.
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Text version
PAST PERFORMANCE EVALUATION
Tolleson Union High School District has implemented a process that collects past information on vendors. The information will be used to assist the District in the evaluation to determine responsive and responsible procurement of the above company.
The company listed above has listed you as a current or previous client for whom they have provided products or services.
The company and the District would greatly appreciate you taking a few minutes out of your busy day to complete the accompanying questionnaire.
Please evaluate the Performance of the company (10 - you are Always satisfied and have no question about hiring them again, 5 - you are Sometimes satisfied, and 1 - you are very Dissatisfied and would never hire them again because of very poor performance). If you do not have sufficient knowledge of past performance in a particular area, leave it blank.
Total possible points:70
NO. Criteria Unit Score
1 Did general services/products provided meet your expectations? (1-10)
2 Quality of services/products (1-10)
3 Ability to adhere to timelines/schedules (1-10)
4 Responsiveness to communication (Customer Service, Quotes) (1-10)
5 Billing Process (1-10)
6 Ability to adhere to contract guidelines (1-10)
7 Overall customer satisfaction, confidence in hiring vendor again (1-10)
TOTAL POINTS____________
Thank you for your time and effort in assisting the vendor in this important endeavor. Please return this questionnaire directly to Tolleson Union School District by email to matthew.silva@tuhsd.org by 1:00 p.m., September 4th, 2025.
Signature Date
Printed Name Title
To the attention of:
Name of client’s company:
Phone:
Company being surveyed:
File details come from the government source that posted it. Updated .