10TCA-S3386 - reference-questionnaire.docx
DOCX document 41 KB Posted
- Attached to
- Website Usability Study
- Solicitation number
- 10TCA-S3386
- Issued by
- Nevada
About this file
This is a reference questionnaire issued by the Nevada State Purchasing Division, Department of Administration, for solicitation number 10TCA-S3386. The document serves as a standardized evaluation tool requiring vendors and subcontractors to provide client references demonstrating past performance on projects of similar size and scope. The single point of contact for this solicitation is Annette Morfin (amorfin@admin.nv.gov). All completed reference questionnaires must be submitted via email with the solicitation number in the subject line by the due date of December 19, 2025. The State requests comprehensive responses to all evaluation items, with instructions to answer "U/K" (Unknown) if information is unavailable or "N/A" (Not Applicable) if a question does not apply to the reference engagement.
The reference questionnaire evaluates vendor performance across twelve rated categories using a 1-10 scale, where ratings indicate performance levels from poor or inadequate (0), below average (1-3), average (4-6), above average (7-9), and exceptional (10). Evaluation criteria include vendor knowledge and expertise, flexibility relative to scope and timeline changes, quality of delivered materials and products, staff dynamics, schedule adherence, customer service responsiveness, billing accuracy, problem resolution capability, business requirement flexibility, and local office responsiveness. Additional unrated items request information on the vendor's capacity, most satisfactory service aspects, and likelihood of future recommendation. Completed questionnaires are designated as confidential business information pursuant to Nevada Revised Statutes and are not subject to public disclosure. The State may contact references directly for further clarification beyond the submitted questionnaire responses.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 10TCA-S3386 - Cost Schedule - Updated.docx | DOCX document | |
| Attachment BB - Insurance Schedule~17.pdf | ||
| Quote Instructions.pdf | ||
| 10TCA-S3386 - Request for Proposal - Final.docx | DOCX document | |
| Certification-regarding-lobbying~3.pdf | ||
| Terms-and-conditions-for-services~4.pdf | ||
| 10TCA-S3386-Vendor-Information-Response.pdf | ||
| Standard Form Contract~26.docx | DOCX document |
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Text version
Nevada State Purchasing Division Department of Administration 515 E Musser St Ste 300 Carson City, NV 89701 purchasing.nv.gov nevadaepro.com
Reference questionnaire
Due Date December 19, 2025
Solicitation number 10TCA-S3386
Single point of contact name Annette Morfin
Single point of contact email amorfin@admin.nv.gov
Proposing vendor or subcontractor
Client providing the reference
Client contact name and title
Client telephone and email
Period of performance
1. Client reference instructions
1.1. As part of a formal solicitation the State of Nevada has requested vendors provide references from current and/or former clients for projects of similar size and scope. This reference questionnaire is to provide a client reference for the proposing vendor or subcontractor above. Once you have completed the reference questionnaire, please submit to the single point of contact via email, with the solicitation number in the subject line, no later than the due date above.
1.2. The State requests all questions be answered. If an answer is not known, please answer as ‘U/K’. If the question is not applicable, please answer as ‘N/A’. If additional space is needed to answer a question or provide a comment, please attach additional pages. If attaching additional pages, please place your company/organization name on each page and reference the appropriate RFP number.
1.3. Do not return the completed reference questionnaire to the proposing vendor. To allow for candid responses, completed reference questionnaires are designated as confidential business information by the Administrator pursuant to NRS 333.020(5(b) and not public information pursuant to NRS 333.333. In addition to the reference questionnaire, the State may contact references for further clarification.
Where a rating is requested, please provide a rating between 1-10. For all items, please provide any comments you feel would be helpful to the State in evaluation below each item. Poor or inadequate performance: 0; Below average performance: 1-3; Average performance: 4-6; Above average performance: 7-9; Exceptional performance: 10.
Evaluation items
In what capacity have you worked with this vendor in the past? (no rating)
Vendor’s knowledge and expertise, rating:
Vendor’s flexibility relative to changes in scope and timelines, rating:
Your satisfaction with delivered materials, rating:
Dynamics and interaction between the vendor and your staff, rating:
Your satisfaction with products developed by the vendor, rating:
Was the schedule met and deliverables timely? Rating:
Overall customer service and timeliness in response and issue resolution, rating:
Accuracy and timeliness of billing, rating:
Vendor’s ability to quickly and thoroughly resolve a service-related problem, rating:
Vendor’s flexibility in meeting business requirements, rating:
Response time and customer service of local office, if applicable, rating:
Likelihood of recommending this vendor to others in the future, rating:
Which aspects of this vendor’s services are you most satisfied with? (no rating)
Would you recommend this vendor to your organization again? (no rating)
Revised 2024-10 Page 2 of 2
Page 1 of 1 Reference questionnaire image1.png
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