1) SOW - May 2024.pdf

STATEMENT OF WORK

COMMERCIAL LODGING

May 2024

1. SCOPE OF WORK. The contractor shall furnish lodging accommodations (single/double rooms) for 403d Wing personnel during Unit Training Assemblies (UTAs), Rescheduled Unit Training Assemblies (RUTAs), and Additional Flying Training Periods (AFTPs) at Keesler Air Force Base. Quarters shall be located no more than 25 miles from Keesler AFB.

The performance standards and requirements for these services include the following responsibilities:

a. Providing reservations for a specified number of rooms and beds. These reservations must be specifically made /cancelled/released by personnel identified on the ‘Authorized Callers List.’

b. Provide well-lit parking facilities.

c. In case of overbooking, personnel will be transported to, and billeted in, another lodging facility of equal quality at no additional expense to the individual or the Government. The commercial lodging must first contact personnel identified on the ‘Authorized Callers’ list to inform them of the change.

2. POLICIES AND BILLING PROCEDURES FOR DIRECT BILLING INVOICES. The Lodging Facility will be paid by utilizing the Government Purchase Card provided the reservations were made by personnel identified on the Authorized Callers list. A consolidated invoice must be sent NLT 5 days after check-out to the 403rd FSS Organizational email account for all 403rd FSS guests covered by Direct Billing for payment:

403FSS.FSVF.Lodging@us.af.mil. All invoices should accurately reflect only room charges.

Changes or cancellations will only be conducted through the authorized callers.

3. QUALITY ASSURANCE. The Government will evaluate the contractor’s performance under this Blanket Purchase Agreement. Prior to award, and every one year after, the facility will randomly be inspected by a team comprised of 81st Fire Protection, 81 CONS, and 403rd FSS/Sustainment Flight NCOIC. The checklist at Technical Exhibit 1 is a guide. Other factors may also be evaluated and identified to the Contractor when they impact service to Government personnel. All inspections will be coordinated through the Contract Administrator / 81st Contracting Squadron. The 403rd FSS/Sustainment Flight and 81 CONS shall be present during all inspection. All findings of incomplete or unsatisfactory performance will be recorded, verbal notice given, and confirmed in writing to the contractor.

The contractor will reply in writing, giving the reason for the unsatisfactory condition, the corrective action taken, and the procedures developed to prevent recurrence.

4. STANDARD LODGING FACILITY. Double bedrooms will have a bed for each occupant with pillow, two sheets, firm mattress, mattress pad or cover, blankets, bedspread, wall-to-wall carpeting (desired) or other floor covering, a wall switch near the entrance door for at least one lamp, incandescent table or wall-mounted lights for each bed, TV, sufficient closet or hanger space per bed, smoke detectors, individual thermostats, telephone, note pad with pen, bathroom with vanity, mirror, light with grounded electrical outlet, and exhaust fan/privacy outside window. All lodging facilities shall be indoor facilities, with no exterior door hotel sites. All guest rooms shall have interior access only, with entry doors leading directly to an interior hallway.

5. STANDARD LODGING FACILITY SERVICES. Vending areas, 24-hour check-in/out, wake-up and message service, central TV antenna or cable TV, room identification/directory signs and smoke detectors in hallways, air conditioning, ice machines, adequate parking spaces for all guests, TV/radio directory, local information packet, passenger/baggage loading zones, and secure luggage storage areas for guests when ready rooms are not available or at checkout.

6. SERVICES. The contractor shall provide the following services:

a. ASSIGNMENT OF QUARTERS/ROOMS. Only personnel listed on the

‘Arrivals List’ shall be billeted under this Blanket Purchase Agreement (BPA). In the event personnel is not listed on the arrivals list, the hotel may contact an authorized caller and confirm the reservation verbally or in writing. Personnel shall not be billeted under this BPA unless a reservation was made by an authorized caller, identified on the authorized callers list.

1. Personnel shall be billeted consecutively by category, i.e. officer with officer (Col, Lt Col, Maj, Capt, 1 Lt, 2Lt); Senior NCO with Senior NCO(CMSGT, SMSGT, MSGT); other NCOs and Amn with NCOs and Amn(TSgt, SSgt, Sgt, SrA, A1C, Amn, AB).

2. Individuals of the same sex designated for double room occupancy shall be roomed together in rooms with two beds. Transient personnel married to each other may be roomed together upon request. Male/female personnel who are not married to each other will not be commingled.

b. CHECK IN/OUT SERVICE. The Contractor must provide a check in/out service on a 24-hour basis, 7 days a week. The desk area shall be clean, efficiently designed to process multiple check-in/outs simultaneously, and sufficiently staffed with trained personnel. Contractor agrees to inform all government personnel assigned accommodations under this contract of the required check out time. Check out time must be prominently posted. Government personnel, who incur another day’s charge because of failing to meet the required check out time, do so at their own expense. The Government incurs no liability in this instance.

c. TELEPHONE. A telephone shall be provided in each room at no charge to the occupant. Each room occupant shall pay for all chargeable calls placed by them.

Service provided shall be available 24 hours a day, seven days a week.

d. EXTRA SERVICE. All extra services not specified in this Statement of Work, or normally included in the room rate, shall be paid by the individual requesting and receiving the extra service.

e. CUSTODIAL/SANITATION SERVICES. Daily services include, but are limited to, room cleaning, bed making, linen change (as required), adequate quantities of soap (minimum of one 1 ¼ ounce deodorant bar per occupant), bath towels, wash cloths, sanitized drinking glasses, facial tissues and cloth bathmat.

f. LINEN SERVICE. Linen service shall be provided at least once per week or when occupancy changes, whichever occurs first, and whenever necessary due to guest personal requirements. Additional blankets shall be made available if requested by occupant. All linen and blankets shall be clean, freshly laundered, without any objectionable odors, and in good repair, free from tears, rips, holes, stains, and extensive wear. Pillows shall be at least six inches thick to provide proper support.

g. COMMON USE AREAS. The contractor shall keep all hallways, corridors, grounds and other adjacent areas under the Contractor’s control in clean, neat and safe condition.

h. “DO NOT DISTURB” SIGNS. All rooms shall have such signs available.

Contractor employees shall respect them when displayed.

i. INFORMATION SERVICES. Desk clerks shall be able to explain to occupants miscellaneous charges not covered by the Statement of Work, for example, long distance personal phone charges or late check-out fees. The Contractor shall provide a commercial telephone directory service.

7. GENERAL INFORMATION. The following is a list of contractor-furnished items. The list may not be inclusive of the contractor-furnished items and services required to perform the contract. Each single and double occupancy room shall contain living and sleeping areas in accordance with local standards. No more than two people shall be assigned to a room or share a bathroom.

a. Rooms shall be constructed and finished to provide good light reflection and sound attenuation. All piping and wiring must be enclosed.

b. All finishes (walls and ceilings) should be free from damage, scars, marks, dirt, and dust.

c. Ceilings and walls shall be finished in paint or wall covering.

d. All floors in living and sleeping areas shall be clean, serviceable covering.

e. All windows shall be provided drapes with blackout lining, shades or blinds. If only drapes are provided, they must screen out light.

f. Sufficient electrical outlets shall be available. All electrical cords, bulbs, lights and switches shall be operational and free from defects.

g. All entrance doors to rooms shall have interior security locks, either deadbolt or double locking locks. Each room occupant shall be provided with a room key. All doors shall be free from holes, dents, or other physical defects.

h. Smoke and fire protection systems must be installed and meet federal, state or local fire codes.

i. Bathrooms must be constructed to provide convenient sanitary facilities. Wash basin and shower tub areas shall have a vanity table, a large mirror, stopper devices, soap dishes, towel bars/hooks, and grounded electrical outlets conveniently located for use of electric razors, hair dryers, etc. Loose, missing, or badly worn/damaged wall tiles, floor tiles, fixtures or accessories are unacceptable. The fixtures controlling the flow of water must not be cracked or leaking and shall operate properly to maintain a constant, adequate flow and temperature without sudden surges or temperature changes. Bathrooms must have a working exhaust fan or an exterior window, which must be frosted glass or curtained to provide privacy. The shower or tub/shower combination shall have shower doors or curtains.

8. FURNISHING AND EQUIPMENT.

Furnishings and equipment must be clean and free from defects such as cigarette burns, scratches, marks and tears. The following minimum furnishings are required:

a. Lamp – 1 per desk or writing table

b. Chair, occasional- 1 per occupant

c. Clothes storage drawers- 2 per bed

d. Mirror- 1 per sleeping room

e. Table, night, with 1 lamp per bed

f. Desk or writing table with chair- 1 per bedroom

g. Luggage rack- 1 per bed

h. Trash containers- 1 in bedroom and 1 in bathroom

i. Television- 1 per room

Heating, Air Conditioning, and Ventilation: Living quarters shall be provided with individual room-controlled heating and air conditioning (in season) and otherwise provided with the ventilation necessary to maintain comfort for guests. If utilities fail, other than an area-wide failure, for more than four hours, the Contractor shall take action to relocate all occupants to another lodging facility of equal or better quality at no expense to the Government or the occupants.

9. SAFEGUARDING VALUABLES. The contractor must provide a means of storing and safeguarding, in a safe or vault, small high-value personal property of the occupants.

Receipts for the items must be furnished to the guest.

10. SPECIAL CONTRACT REQUIREMENTS FOR SCHEDULE CHANGES. The Government may cancel or otherwise release for rental a specified number of rooms for the second night by giving the contractor notice not later than Midnight (CST) of the first night. Rooms released within this specified time will not be charged to the

Government. The contractor shall be reimbursed for any No-show charges for the first night only.