1-RFP WCU 2603091013 - Appendix A - Technical Submittal Response Form.pdf

RFP DOC#

RFP Title

PASSHE-RFP-APPX A-JAN-2026

RFP #WCU 2603091013

Appendix A

Technical Submittal Response

For

Counseling Center Psychiatric Services for Students

RFP #WCU2603091013

TECHNICAL SUBMITTAL RESPONSE

A. Proposal Cover Letter

1. Provide a Proposal Cover Letter signed by an authorized officer of your company. Include the names, physical addresses, email addresses, and telephone numbers of the following individuals:

a. Authorized persons to communicate with the University regarding the proposal.

b. Authorized persons to conduct contract negotiations with the University.

c. Authorized officers to sign a contract, if awarded. Note: If a corporation, two signatures are required, one being the President or Vice President, the second being the Secretary or Treasurer. Signatory authority of either signatures can be delegated provided there is a certified Board resolution in place.

2. Include a response to the following:

a. A statement of your understanding of the solution being requested by the University.

b. A narrative response that summarizes the key features and competitive advantages of the proposed solution that make it stand out from competing solutions.

c. A statement committing your company to the financial arrangement and terms proposed in the proposal.

3. Include a response to the following:

a. Certify that the proposal is being submitted in accordance with the terms as outlined in the RFP.

b. Acknowledge all RFP addenda.

c. Certify that your company shall honor the provisions of its proposal and warrant that the proposal shall remain valid during the entire solicitation and award process.

d. Certify that your company is not under suspension or debarment by the Commonwealth of Pennsylvania, any other state, or the federal government to the best of your knowledge.

e. Certify that your company is not tax delinquent with either the Pennsylvania Department of Revenue or the Pennsylvania Department of Labor & Industry to the best of your knowledge.

f. Acknowledge that if your company is currently under suspension or debarment, or if it owes delinquent taxes, the proposal may not be accepted or considered by the University.

B. Organization and Resources

1. Include the following:

a. A brief narrative introduction and company background.

b. A summary of the key features and competitive advantages of the proposed solution.

c. A statement that explains why your company is the most qualified to support the

University’s objectives. Explain how your company / solution differentiates it from competitors.

2. Provide references from three (3) of your clients from the past five (5) years for services that are similar in scope, size and complexity to the services described in this RFP. At least one

(1) of these client references should preferably be from a higher education institution.

RFP #WCU2603091013

Provide the following information for each client: client name, the period in which the work was performed, and a short description of the services provided. Client reference calls may be performed as part of the RFP procurement process.

C. Work Plan Provide a detailed description of the implementation/transition process, including testing and training, for each of the services requested in this RFP. Provide a sample implementation/transition schedule to include data on the average lead time for an implementation/transition of the type that has been explained in this RFP. Outline critical factors that may affect that lead time. Describe support provided during implementation/transition, including training, technical support, user manuals, and on-site visits.

D. Technical Requirements Provide a detailed description of the proposed solution and include a response to the Requirements listed in Section III of the RFP.

• Key Technical Features

• Core Services

• Deployment & Configuration

• Data Architecture & Reporting

• Integrations

• Implementation Approach & Services

• Training

• Support

• Accessibility Standards Compliance

• Tasks

• Deliverables

E. Value-added Services Attributes

Describe in detail any value-added services that your company can provide in addition to the services required in the RFP. Identify whether your company is part of any state, national, or global network for information sharing on information security best practices or situational awareness.

Provide information, knowledge, and suggestions of new concepts, products, use of technologies, and reengineering opportunities that would enhance and benefit the University.