Performance Work Statement (PWS)

Custodial Services Naval Supply Systems Command (NAVSUP) Fleet Logistics Center (FLC) Norfolk located on Naval Station Norfolk building W143.

1.0 General Information

• 1.1 Scope: The contractor shall provide all personnel, equipment, supplies, and supervision necessary to perform custodial services as defined in this Performance Work Statement (PWS). The services will ensure that the NAVSUP FLC Norfolk Headquarters Building is maintained in a clean, safe, and professional manner.

• 1.2 Location: The services shall be performed at building W143, 1968 Gilbert Street, Norfolk, VA. The total cleanable area is approximately 155,000 square feet, consisting of 128,000 sq. ft. of office space and 27,000 sq. ft. of training space. A portion of the total cleanable area is made up of 25 restrooms, 2 locker rooms, and 2 kitchen break areas.

• 1.3 Period of Performance: The contract will be for a one-year base period with the option to extend for four additional one-year periods.

• 1.4 Hours of Operation: Normal cleaning services shall be performed between 7:00 AM and 4:00 PM, Monday through Friday, excluding Federal holidays.

2.0 Contractor Requirements

• 2.1 Personnel: The contractor shall provide a sufficient number of trained and supervised personnel to perform the required services. All personnel must be U.S. citizens and able to pass a background check for facility access.

• 2.2 Supplies and Equipment: The contractor is responsible for furnishing all cleaning supplies, chemicals, and equipment necessary to perform the work. All chemicals must be approved by the Contracting Officer's Representative (COR) prior to use, and Safety Data Sheets (SDS) must be provided.

• 2.3 Quality Control: The contractor shall establish and maintain a complete Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. This plan should include a method for identifying and correcting deficiencies.

3.0 Specific Tasks

The contractor shall perform the following tasks at the specified frequencies.

3.1 Daily Tasks (Monday - Friday)

• Restrooms & Locker Rooms:

• All countertops and sinks should be cleaned to remove all stains, debris, and residue. These surfaces will be sanitized and disinfected with a bleach-based product specifically designated for the process.

• All surfaces of toilets and urinals cleaned, inside and out, to remove all stains, debris, and residue. Toilet seat cleaned top and bottom, to remove all stains, debris, and residue. Toilet bowl sanitized and disinfected with a bleach-based product specifically designated for the process. Entire exterior of the toilet, to include top and bottom of the seat, sprayed with a sanitizing and disinfecting product after cleaning.

• Toilet and urinal partitions cleaned of all stains, debris, and residue on all surfaces, inside and outside of each stall, to include both sides of the door. Graffiti removed.

• Paper, trash, debris, and stains cleaned from floors. Entire floor surface, to include all areas of the restroom, sink area, toilet area, urinal area, or other sections of the room, to include all areas inside stalls, are thoroughly mopped with clean water and a sanitizing and disinfecting chemical. Floor cleaning product should be scented to enhance a clean and fresh atmosphere in the restroom. Mop water will be changed in between each restroom.

Mop heads will be cleaned daily using a bleach based solution to ensure they do not soil and smell when in use.

When mop heads break down or start to fall apart they will be replaced with new ones. An exception to this requirement are the three executive restrooms in rooms (CO B601, XO B607A, ED B600) which may be mopped from a single bucket, and two executive restrooms in room (200 director D600B/deputy D600A), which may be mopped from the same bucket.

• Push button soap dispensers will be provided and replaced whenever broken. Hand soap refills will be supplied and installed at all times.

• Double roll toilet paper dispensers will be will be provided and replaced if the existing ones are broken. Toilet paper rolls will be installed and refilled when emptied.

• Empty all trash receptacles and replace liners. Clean any residue on the outside and insides of trash receptacles with clean water and a sanitizing and disinfecting chemical.

• Clean all surfaces of showers using proper cleaning agent for the fiberglass walls and floors. Monitor shower curtains for mold and mildew, and supply and replace with new curtains when needed.

• Wipe down and clean all lockers in locker room with clean water and a sanitizing and disinfecting chemical.

• Clean exhaust fan grills. Grills have no visible dirt or marks upon visual inspection (without removing grills)

• Clean dirt and debris from lighting fixtures, including dirt and debris on the outside of the fixture and dirt and debris that is visible through the light cover. No visible dirt, streaks, smears, or insects apparent upon visual inspection.

• Kitchen Break Areas:

• Paper, trash, debris, and stains cleaned from floors, countertops, and sinks. Entire floor surfaces are to be thoroughly mopped with clean water and a sanitizing and disinfecting chemical. Floor cleaning product should be scented to enhance a clean and fresh atmosphere in the space. All countertops and sinks should be cleaned to remove all stains, debris, and residue. These surfaces will be sanitized and disinfected with a bleach-based product specifically designated for the process.

• Empty all kitchen trash and replace liners. Clean any residue on the outside and insides of trash receptacles with clean water and a sanitizing and disinfecting chemical.

• Office Areas, Lobbies, and Corridors:

• Dust all horizontal surfaces, including desks, tables, and ledges using proper cleaning agent for the surface that is being cleaned.

• Spot clean glass surfaces, including entrance doors and interior partitions using proper glass cleaning agent.

• Clean and sanitize drinking fountains using proper stainless steel cleaning agent.

3.2 Weekly Tasks

• Empty all office desk trash and replace liners twice a week on Wednesdays and Fridays. Clean any residue on the outside and insides of trash receptacles with clean water and a sanitizing and disinfecting chemical.

• High-dust all areas to remove cobwebs and dust from high ledges and fixtures. For surfaces that are soiled, have graffiti, or other contaminates, use proper cleaning agent for the surface that is being cleaned.

• Polish all bright metal fixtures in restrooms and lobbies to ensure they are shiny and free of all stains, debris, and residue.

• Vacuum all carpeted areas, including entrance mats.

3.3 Monthly Tasks

• Detail clean all entryway systems, including glass and frames.

• Supply and replace urinal cakes in all urinals. Urinal cakes should be scented to enhance a clean and fresh atmosphere in the restroom

• Dust all horizontal surfaces, including desks, tables, and ledges using proper cleaning agent for the surface that is being cleaned.

• Damp mop all hard surface floors changing out mop water every 150 sq. ft. using a sanitizing and disinfecting chemical.

Floor cleaning product should be scented to enhance a clean and fresh atmosphere. Mop heads will be cleaned daily using a bleach based solution to ensure they do not soil and smell when in use. When mop heads break down or start to fall apart they will be replaced with new ones.

3.4 Semi-Annual Tasks

• Wash the interior and exterior of all ground-floor windows using proper glass cleaning agent.

• Buff all hard surface floors to maintain a high gloss.

• Dust all vertical surfaces, including walls, doors, and window blinds.

3.5 Annual Tasks

• Strip and apply two coats of wax to all hard surface floors.

• Shampoo all carpeted areas throughout the building. Ensure all water is extracted from the carpet after cleaning is completed.

4.0 Performance Requirements Summary (PRS)

This table summarizes the key performance objectives and standards for the contract. The government will use this summary to monitor the contractor's performance.

Performance Objective

Performance Standard Acceptable Quality Level (AQL) Method of Surveillance

Daily Restroom Cleaning

Restrooms are free of dirt, grime, and odors. All dispensers are full.

No more than two (2) documented deficiencies per month.

Random Inspection, Customer Complaint

Daily Office & Common Area Cleaning

All trash is removed. Floors are free of debris. Surfaces are free of dust.

No more than three (3) documented deficiencies per month.

Random Inspection, Customer Complaint

Periodic Floor Care Hard floors are maintained at a high gloss. Carpets are free of spots and stains.

All periodic tasks are completed on schedule with no more than one (1) deficiency per quarter.

Periodic Inspection, Contractor's Schedule

Supply Management All restrooms and break areas are continuously stocked with necessary supplies.

No more than one (1) instance of a dispenser being found empty per month.

Random Inspection

3.0 Security (add standard NAVSUP Security clause)

Definition. As used in this clause - Military installation means a base, camp, post, station, yard, center, or other activity under the jurisdiction of the Secretary of a military department, or, in the case of an activity in a foreign country, under the operational control of the Secretary of a military department or the Secretary of Defense (see 10 U.S.C. 2801(c)(4)).

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Command's Security Manager (CSM) upon arrival to the command and shall out-process prior to their departure at the completion of the individual's performance under the contract.

Training. Contractor employees who require routine physical access to a Federally controlled facility or military installation shall complete “Level I Antiterrorism Awareness Training” prior to gaining access to a facility and annually thereafter in accordance with DoDI O-2000.16 Vol. 1. In accordance with Department of Defense Instruction O-2000.16 Volume 1, DoD Antiterrorism (AT) Program Implementation: DoD AT Standards, Level I Antiterrorism Awareness Training shall be completed by:

1. Completion of “Level I Antiterrorism Awareness Training” available at https://jkodirect.jten.mil/pdf/atl1/launch.html; or

2. Under the instruction of a qualified Level I Antiterrorism Awareness instructor; or

3. By providing a training certificate for “Level I Antiterrorism Awareness Training” training showing completion within the last calendar year.

The contractor will submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, prior to being granted access to a Federally controlled facility or military installation.

Subcontracts. The Contractor shall include the substance of this clause, including this paragraph (d), in subcontracts, including subcontracts for commercial items, when subcontractor performance requires routine physical access to a Federally-controlled facility or military installation.

OPERATION SECURITY (OPSEC)

It is DoD policy according to DoD Directive 5205.02E, “DoD Operations Security (OPSEC) Program,” June 20, 2012, as amended to establish and maintain OPSEC programs to ensure national security-related missions and functions are protected.

Training: Contractor employees shall comply with all DoD OPSEC requirements and complete “OPSEC Awareness for Military Members, DoD Employees and Contractor” training within 30 days of onboarding the contract and annual refresher training thereafter. Training shall be completed through a DoD sponsored and certified computer or web-based learning instruction available at https://securityawareness.usalearning.gov/opsec/index.htm.

The contractor will submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after training is completed by all employees and subcontractor personnel.

START-UP PERIOD

All contractor resource onboarding documents must be submitted via the prime contractor. The prime contractor shall make all necessary preparations to assume full responsibility for productive performance as of the performance start date.

Definition of "productive":

a. OF-306 signed by contractor employee

b. FD-258 Fingerprint Card (Contingent upon availability of electronic fingerprinting submission)

c. Completed Electronic Investigation (e-QIP)

d. All contractor employees with need for a Common Access Card (CAC) must have an active Defense Information System for Security (DISS) profile.

e. Common Access Card (CAC)

f. DISS Visit Request submitted (Contingent upon classification of work being performed, Confidential, Secret, Top Secret).

Note (1): Invoicing by the contractor will begin as of the commencement of the performance period of services and no reimbursement will be paid by the government for efforts expended during the start-up period.

Note (2): Foreign Nationals are not allowed access to the functional/system side of Enterprise Resource Planning

(ERP).

ACCESS TO DOD INFORMATION TECHNOLOGY (IT) SYSTEM

In accordance with DON CIO Memorandum (IT LEVEL DESIGNATION ON DD FORM 2875 SYSTEM AUTHORIZATION ACCESS REQUEST) 08 September 2020, contractor employees who require access to Department of the Navy (DoN) or DoD networks are categorized as Privileged, Enhanced, or Authorized users. All user level accesses may include positions which require access to Controlled Unclassified Information (CUI). CUI includes sensitive information protected under the Privacy Act, to include Protected Health Information (PHI). IT System levels are determined by the requiring activity's Command Information System Security Manager (ISSM)/Information Assurance Manager (IAM).

Contractor employees requiring privileged access, (when specified by the terms of the contract) require a Tier 5 (T5) or T5R equivalent investigation, which is a higher level investigation than the Tier 3 (T3) and T3R described below.

Due to the privileged system access, an investigation suitable for High Risk national security positions is required.

Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance (IA) Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Contractors requiring Enhanced access, (when specified by the terms of the contract) require a T3, T3R, or equivalent investigation, which is a higher level investigation than the Tier 1 (T1) described below. Due to the enhanced system access, an investigation suitable for Moderate Risk national security positions is required.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee's duties, such employees shall in-process with the Navy CSM and ISSM/IAM manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual's performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy IT resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the Contracting Officers Representative (COR) shall sign the SAAR-N as the supervisor.

The SAAR-N shall be forwarded to the CSM upon contractor employee acquiring a Common Access Card (CAC) credential. Failure to obtain a CAC credential may result in delaying the individual's start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all contractor employees requiring access complete annual Cyber Awareness training, and maintain a current requisite background investigation. The contractor's security representative shall contact the CSM for guidance when reinvestigations are required.

INTERIM ACCESS

The CSM may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

ACCESS TO CONTROLLED UNCLASSIFIED INFORMATION

Safeguarding sensitive unclassified information is critical to achieve NAVSUP Modernization efforts and deliver cutting-edge and uncompromised capabilities. The Secretary of Defense’s operations security (OPSEC) campaign plan stresses the importance of protecting controlled unclassified information (CUI). CUI encompasses OPSEC, critical technology, intelligence, and personally identifiable information that, if not properly identified, marked, and controlled, could impair NAVSUP’s ability to conduct its mission. Contractor employees with access to Controlled Unclassified Information (CUI) shall comply with DoDI 5200.48 - Controlled Unclassified Information (CUI) and complete DoD approved initial and annual refresher CUI training.

a. Whenever Government provides CUI to, or CUI is generated by, non-DoD entities, all CUI records must be handled as required by the approved mandatory disposition authority.

b. All CUI records must follow the approved mandatory disposition authority whenever the Government provides CUI to, or CUI is generated by, non-DoD entities in accordance with Section 1220-1236 of Title 36, CFR, Section 3301a of Title 44, U.S.C., and the DoDI 5200.48.

c. Contractor employees shall monitor CUI aggregation and compilation based on the potential to generate classified information pursuant to security classification guidance addressing the accumulation of unclassified data or information.

d. Contractor employees shall submit unclassified government information for review and approval for release in accordance with the Standard DoD Component Processes, DoDI 5230.09, and DoDM 5205.07, Volume 1.

CONTRACTOR'S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the contractor's security representative. Within three (3) work days after contract award, the contractor shall provide to the requiring activity's Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the contractor's security representative. The contractor's security representative shall be the primary point of contact on any security matter. The contractor's security representative shall not be replaced or removed without prior notice to the Contracting Officer and CSM.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING SENSITIVE

DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. If the Security Office validates the contractor’s position is Non-Critical Sensitive or if the IT system user level is determined to be Enhanced, at a minimum, each contractor employee must be a US citizen and have a favorably completed T3, T3R, or equivalent investigation to obtain a favorable determination for assignment to a non-critical sensitive or Enhanced position. The investigation consists of a standard National Agency Check and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or Enhanced position is required to complete:

• SF-86 Questionnaire for National Security Positions (or equivalent Office of Personnel Management

(OPM) investigative product)

• Two FD-258 Applicant Fingerprint Cards or electronic fingerprint submission (preferred))

• Original Signed Release Statements

Failure to provide the required documentation at least thirty (30) days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than ten (10) years) throughout the contract performance period. The Contractor’s Security Representative shall contact the CSM for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the CSM upon arrival to the command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s ISSM/IAM. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy IT resources. The SAAR-N shall be forwarded to the CSM upon the contractor employee acquiring a Common Access Card (CAC) credential. Failure to obtain a CAC credential or provide the required documentation shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual Cyber Awareness training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the CSM. The CSM will review the submitted documentation for completeness prior to submitting it to the OPM. Potential suitability or security issues identified may render the contractor employee ineligible for the assignment. An unfavorable determination is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The CSM will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DoD Central Adjudication Facility (CAF) for a determination.

For classified contracts, if the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Access Request (VAR) via the Defense Information Security System (DISS). If the contractor employee does not have a current favorably adjudicated investigation, the contractor shall submit the Visit Access Request in DISS until the contractor employee has at a minimum an interim clearance. If the contract only requires access to unclassified information, even if the contractor takes a DISS “owning” role over the contractor employee, the Navy Command will also take a DISS “owning” role over the contractor employee during the hiring process and for the duration of assignment under that contract. If the contract requires access to classified information, the contractor’s Facility Security Office (FSO) will take a DISS “ownership” role and the Navy command will take a DISS “servicing” role during the hiring process and the duration of assignment under that contract. All VARs requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

• Must be either a U.S. citizen or a U.S. permanent resident with a minimum of 3 years of legal residency in the U.S. (as required by the Deputy Secretary of Defense DTM 08-006 or its subsequent DoD Instruction (INST)) and

• Must have a favorably completed NACI or T1 investigation or equivalent including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the CSR must submit for all employees each of the following:

• SF-85 Questionnaire for Non-Sensitive Positions

• Two FD-258 Applicant Fingerprint Cards (or the preferred method - electronic fingerprint submission)

• Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed NACI or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM.

Failure to provide the required documentation at least thirty (30) days prior to the individual's start date may result in delaying the individual's start date.