07_-_Exhibit_2_-_Technical_Response.docx

EXHIBIT 2: TECHNICAL RESPONSE

Respond to each question below. Responses must be clear and directly address the contract requirements. Failure to respond to any question may result in your bid being deemed non-responsive.

1. Company Qualifications & Experience

1. Describe your company’s experience providing books, e-books, multi-media, testing materials, periodicals, digital platforms, and related products as described herein to public-sector or institutional customers (e.g., city-county library systems, schools, correctional facilities, juvenile affairs, government agencies, etc.).

2. Identify the servicing center(s) and/or company location(s) that will support this contract.

3. Provide examples of similar public-sector or large institutional customers you currently service.

4. Which Categories of Material are you bidding on. Please select all that apply.

· General Books

· Legal, Medical, and Scientific Publications

· Testing Materials and Instruments

· Periodicals and Subscription-Based Publications

· Multi-Media Products

· Digital Learning/Streaming Platforms

· Periodicals Subscription Management

· Library Research Databases

· Shelf-Ready Processing and Cataloging

· Other Related Products

2. Pricing Methodology

1. Describe your proposed pricing structure, including how you ensure pricing is at or below fair market value.

2. Do you offer bulk order discounts? If yes, please describe the qualifying thresholds and discount levels. Please also detail any bulk ordering discounts in Exhibit 4, titled “Pricing”.

· Yes

· No

3. Do you offer any additional rebates or incentives to OMES Central Purchasing or ordering entities? If yes, please describe those rebates or incentives in detail.

4. Do you offer any value-added products or services? If yes, please describe in detail below and include in Exhibit 4, titled “Pricing”.

3. Contract Requirements and Non-Mandatory Specifications

1. Can you meet all the mandatory specifications detailed in Exhibit 3, titled “Specifications”?

· Yes

2. Describe your ability to meet the mandatory Catalog and Customer Service Requirements detailed in Exhibit 3, titled “Specifications”?

3. Outline your strategy for satisfying the Account Management Requirements detailed in Exhibit 3, titled “Specifications”.

4. Explain your processes that will support Price Verification and Auditing Requirements detailed in Exhibit 3, titled “Specifications”.

5. Describe your ability to meet Content Standards and Compliance Requirements detailed in Exhibit 3, titled “Specifications”.

6. Describe your Digital Content Update Schedule and Versioning Policies that will support the contract requirements including scheduled content updates, version control and metadata, notifications, continuity and access, accessibility and security, and emergency/out-of-cycle updates.

7. Describe your service level standards comparable to the Non-Mandatory Specifications listed in Exhibit 3, titled “Specifications”.

4. IT and Sensitive Data Considerations

1. Do any of your product or service offerings require access to sensitive data (student data, testing scores, or other private information as defined by applicable Federal and Oklahoma statutes)?

· Yes

· No

Please proceed with completing the remainder of this section “IT and Sensitive Data Considerations” questions 2-6 only if you answered “Yes” to question 1 of this section.

2. Do you agree to signing an amendment, to any subsequent potential contract award, to agree to the state’s non-negotiable IT terms, conditions and insurance requirements as specified in Attachment D located at https://oklahoma.gov/omes/divisions/central-purchasing/agency-resources/template-contract-documents.html Statewide Solicitation Forms?

· Yes

· No

3. Do you agree to completing an OMES IS security screening process to obtain an Authority to Operate (ATO), if OMES deems it necessary for certain product offerings?

· Yes

4. Disclose any products or services that require access to sensitive data and measures taken to ensure the highest level of data privacy standards.

5. Disclose any products that have Wi-Fi or cloud feature capabilities.

6. Describe your company’s compliance history with FERPA, COPPA, FTC, HIPPA and other relevant data privacy laws. List any relevant certifications or clearances applicable to the scope of this contract.

5. Delivery, Returns and Substitution Standards

1. Describe your standard shipping cycle, including how you support statewide customers.

2. Describe your notification process for back-orders and supply shortages, including timelines and proposed alternatives.

3. Describe your process for standard returns, returns due to error and substitutions.

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