03_Customer Satisfaction Survey - 697DCK-23-R-00134.docx
DOCX document 17 KB Posted
- Attached to
- Elevator Maintenance for Memphis ATCT & ARTCC Federal contract opportunity
- Solicitation number
- 697DCK-23-R-00134
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 697DCK-23-R-00134-0002.pdf | ||
| 697DCK-23-R-00134-0002.pdf | ||
| 697DCK-23-R-00134-0001.pdf | ||
| 697DCK-23-R-00134_Elevator Maintenance_MEM and ZME v2.pdf | ||
| 01_PWS_Memphis District PWS Elevator Maintenance MEM ZME_20230417.pdf | ||
| 697DCK-23-R-00134_Elevator Maintenance_MEM and ZME.pdf | ||
| 02_Wage Determination 1986-0538 Rev 51_Dated 20230112.pdf | ||
| 04_Contractor Staffing Access Questionnaire.pdf |
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Text version
697DCK-23-R-00134
Customer Satisfaction Survey Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
yvette.jackson@faa.gov and dylan.j.huntley@faa.gov
File details come from the government source that posted it. Updated .