Attachment 6_Performance Work Statement DRAFT.docx

PERFORMANCE WORK STATEMENT

Lyster Army Health Clinic Fort Novosel, Alabama

1. General: Lyster Army Health Clinic (LAHC) is an Army Health Clinic sited at building 301 in Fort Novosel, Alabama and is part of the Defense Health Agency Command. It provides world-class health services to military personnel and beneficiaries. This is a non-personal services contract to provide Lyster Army Health Clinic (LAHC) security services on and to Lenel OnGuard system, indoor/outdoor security cameras, access control locks, magnetic door locks, cabling, monitors, Dell made server running Lenel software, and displays that are vital to the Lenel OnGuard TM security system. The Government shall not exercise any supervision or control over the contract services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.1 Scope: The Contractor shall furnish all equipment and equipment installation personnel, to provide successful installation of the identified Video Surveillance System (VSS AND SAC/BMS) and Security Access Control/Badging and Monitoring System (SAC/BMS). Licenses renewal cost is included in this contract, Contractor shall ensure program licenses do not expire during length of contract. The Contractor shall ensure all security current and future hardware, for the term of contract, is in good operating condition in all buildings assigned to the Lyster Army Health Clinic, Fort Novosel, Alabama, 36362. Contractor shall maintain the integrity, functionality and reliability that are required to protect critical environments. Contractor shall provide and install software updates to security PC systems; Contractors shall provide training to security staff on operating procedures on all installed security equipment. Contractor shall perform monthly inspections on systems that secure high value and mission essential areas. Contractor shall provide client with on-site end user training of all security equipment installed. Contractor shall conduct system assessment of the entire system within the first 30 days of the contract. The requirement is to maintain the current installed Lenel VSS AND SAC/BMS and standalone Security Access Control/Badging and Monitoring System, which will allow operators in two different locations in LAHC to monitor real-time views of all cameras installed, as well as video and still images (data) which have been recorded by those cameras for the previous 30 days, copy any recorded data to a standard compact disk (CDR=recordable CD, all formats) or digital video disk (DVDR=recordable DVD, all formats) in a format which will allow viewing of the video or images on any computer without the need for specific software.

1.2 Objective: This maintenance contract is required to maintain our security and access system which protect classified material, high value items, controlled medical substances and ensure the safety and security of our patients, visitors, and staff. This contract ensures we can provide 24/7 security coverage of the facility.

1.3 Personnel Security Requirements:

1.3.1 General: The Contractor employee shall be properly screened and cleared for access to the installation at the level of security in DD 254, DoD Contract Security Classification Specification.

1.3.2 A valid T3 background clearance is required for the Contractor or Contractor personnel.

1.3.3 Contractor personnel shall wear a clearly readable identification badge, furnished by the LAHC Security Office, which consists of the Contractor’s company name, employee’s name, and current picture.

1.3.4 Contractor personnel shall have access to building 301 LAHC main, 9204 Veterinarian clinic, and Brown Dental, as required for installation of VSS AND SAC/BMS during regular duty hours, Monday through Friday, 07:30 (7:30am) – 1615 (4:15pm) unless prior coordination is made regarding location, time, date, and task specified.

1.3.5 AT Level I Training: This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training annually IAW current contractor personnel training requirements. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if the COR is not assigned, within 30 calendar days after completion of the training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jkodirect.jten.mil.Atlas2/faces/page.login/Login.seam

1.3.6 Access and General Protection/Security Policy and Procedures.

This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for a background check to meet installation access requirements as to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, DHA and or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.3.7 iWATCH Training: This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (Training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contact award and within 30 calendar days of new employees commencing performance with the result reported to the COR NLT 30 calendar days after contract award.

1.4 Physical Security of Equipment: The Contractor shall ensure all installed equipment is properly secured in designated installation areas of LAHC main, Veterinarian Clinic, and Brown Dental. The Contractor shall ensure all installed equipment is secured in a suitable location.

All new equipment not yet installed will be secured by the Contractor to prevent damage from the elements, theft or destruction.

1.5 Contingency Plan: The Contractor shall have and provide a clear and concise written Contingency Plan to meet any emergency. The contingency plan shall be presented to the KO for review/approval within 30 days after contract award. The Contingency plan will cover areas such as increased/extended work hours and/or expansion of the Contractor workforce due to any of the following events:

1.5.1 Sudden buildup of military forces in preparation for war, police action, international crises, increase FPCON, etc.

1.5.2 Natural disaster which impacts upon either the Government’s or Contractor’s ability to perform.

1.5.3 Civil disturbances (i.e, riots, mass demonstrations, terrorist attacks, etc.).

1.5.4 Labor strikes, which impact upon either the Governments or Contractor’s ability to perform.

1.5.5 Local Government emergencies such as accidents, fires, terrorist attacks, etc.

1.6 Lost and Found property: The Contractor shall ensure that all articles found by the Contractor’s employees are turned into the LAHC Security Office within one (1) workday.

1.7 General Administrative Requirements: The Contractor is responsible for reviewing and Updating current plans or equipment changes throughout the life of this contract. Any revisions shall be provided to the Contracting Officer for approval. Any changes made during the contract performance period shall be submitted and approved by the Contracting Officer prior to implementation.

1.8 Quality Control Plan:

1.8.1 Quality control is the responsibility of the Contractor. The Contractor shall establish and implement a system of supervisory checks and controls to ensure that the minimum performance requirements and standards outlined in the Contract and PWS are met. This plan must be reviewed by Government’s representative and approved prior to implementation.

1.8.2 The Contractor shall submit a written copy of the quality control plan to the KO for review/approval within 30 days after contract award. Any changes made during the Contract performance period shall be submitted and approved by the Contracting Officer prior to implementation.

1.9 Quality Assurance: The Contractor and the COR will conduct an assessment of the VSS AND SAC/BMS equipment installation and operation after completion of work at LAHC. The Contractor and COR will also conduct an assessment of the complete VSS AND SAC/BMS installation and operation prior to completion of the contract.

1.10 Safety:

1.10.1 The Contractor shall establish and maintain an accident prevention program. The safety program will conform to requirements of applicable Army Regulations 385-10 and to the Occupational Safety and Health Act of 1970 (OSHA). The safety plan shall be presented to the KO for review/approval within 30 days after contract award.

1.10.2 The Contractor shall submit to the Contracting Officer immediately a full report of all Incidents which pose any actual or potential threat to the facility’s security or safety of the personnel located there. If there is any doubt as to whether a report should be filed, that doubt should be resolved in favor of reporting the incident or condition. Government owned facilities or equipment found to be in need of repair shall be reported withing 1 hour of discovery to the Contracting Officer.

1.11 Energy Conservation:

1.11.1 The Contractor shall instruct employees in appropriate utilities conservation practices.

Contractor’s employees, and in turn the Contractor, shall operate under conditions which preclude the waste of utilities.

1.12 Recordkeeping.

1.12.1 The Contractor shall comply with the recordkeeping requirements of 29 CFR Part 1904 and with the safety and health standards published in 41 CFR Part 50-204, including any matters incorporated by reference therein, and immediately report any incidents to the Contraction Officer’s Representative.

1.13 Contracting Manpower Reporting:

1.13.1 ACCOUNTING FOR CONTRACT SERVICES – The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor Manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address http://cmra.army.mil/

The required information includes:

(1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative;

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, email address, identity of Contractor employee entering data;

(5) Estimated direct labor hours (including sub-Contactors);

(6) Estimated direct labor dollars paid this reporting period (including sub – Contractors);

(7) Total payments (including sub – Contractors);

(8) Predominant Federal Supply Class Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different);

(9) Estimated data collection cost;

(10) Organization title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purpose of reporting this information);

(11) Locations where Contractor and sub-Contractor perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language;

(13) Number of Contractor and sub-Contractors employees deployed in theater this reporting period (by country).

(14) As part of its submission, the Contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server of fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure web site without the need for separate data entries data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.”

1.14 Network Access Requirements:

1.14.1 The Contractor and Contractor personnel will have limited/system installation specific access to computers on the Government infrastructure. When testing and implementation is required to ensure the VSS AND SAC/BMS is operational, Government personnel shall be present when appropriately approved contract personnel access the computers and/or Government network. CAC card is required for network access.

1.14.2 Contractor must ensure that all equipment meets LAHC requirements and thus must maintain regular communication with LAHC’s IMD (Information Management Department) service to ensure all computers or software related requirements are met in order to prevent delays or down-times in services. The Contractor may be given permission to be unescorted while working in the communication closets and data centers with the clinic only after being approved by the Chief Information Officer to perform such task. During times where server updates are required, Contractor must coordinate with IMD to ensure that server and software requirements and security are being met. Contractor is not allowed to work on any server unaccompanied unless written consent is given to the contractor and memo held by both physical security, and COR. Contractor must hold a Secret level security investigation to work in any communication closet or server room. Those not meeting this requirement are not authorized to work on LAHC servers or network. Contractor must ensure that all technicians have performed HIPAA, Cyber Awareness, and Operational Security training prior to accessing any MEDCEN/DHA network, server or communications closet per MEDCEN/DHA policy. Contractor shall provide as part of service all camera, access control, and server licenses renewals as part of the services provided. License renewal is only applicable to newly installed equipment. Items not requiring license renewal shall not need license renewed. Those items requiring renewals shall be done as part of the services and maintenance offered under this service maintenance contract. If renewal comes at additional cost, then such shall be placed as a purchase ordered and made as an attachment to the contract.

1.14.3 Contractor shall apply for and get approval to perform B to B for patches and upgrades and have approved ATO for network.

1.14.4 Contractor shall obtain DoD 8570 – IAT level 2 Cyber Security Certification in order to perform security system installation and maintenance functions.

1.14.5 Contractor will not take orders to perform tasks that would add additional costs or go beyond the hours as mentioned from any persons other than what is granted in writing from the KO. Contractor shall note that any activity not directly authorized by the KO or what is granted in this contract is an unauthorized commitment and the US government has no responsibility to pay for such task that were not directly authorized.

1.15 Procedures Manual:

1.15.1 The Contractor shall develop a Procedures or Instruction Manual to ensure VSS AND SAC/BMS monitoring personnel can adequately view information in real-time and property transfer recorded data to be viewed on other computer systems. This will ensure the VSS AND SAC/BMS is being operated to its maximum potential.

1.15.2 The Procedures’ Manual shall address the following items as a minimum:

a. System startup and login procedures.

b. Accessing the various building camera and camera views.

c. Accessing the data recorded at the various buildings.

d. Playback of recorded data at all buildings.

e. How to properly transfer both video and still image data to CDR/DVDR.

f. How to view both video and still image data on computers other than the VSS AND SAC/BMS.

g. Individual VSS AND SAC/BMS component startup and reboot procedures.

h. Troubleshooting procedures for all hardware and software aspects of the complete VSS AND SAC/BMS.

2. Definitions and Acronyms:

2.1.1 Video Surveillance System (VSS AND SAC/BMS): A system which includes camera(s), video recording devices(s), computer(s) with monitoring and output device(s) such as computer screen(s) or television(s) used for the purpose of monitoring a specific area or areas in order to observe traffic, equipment and/or personnel.

2.1.2 Certifying Official: The commander or their designated representative charged with the maintenance of law and order at an installation/activity or facility and for making suitability determinations of contact guards.

2.1.3 Chief of Guards: The top manager of the contract guard force at a specific installation.

2.1.4 Class “A” Telephone: Full telephone service to include access to commercial long distance, DSN, and local off/on-installation lines.

2.1.5 Contracting Officer (KO): An individual with the authority to enter into, administer, and/or Terminate contracts and make related determinations and findings.

2.1.6 Contracting Officer’s Representative (COR): An individual at a specific installation designated in writing by the Contracting Officer to act as an authorized representative within the scope and limitations authorized by the Contracting Officer.

2.1.7 Controlled Area/Secured Area: Any specifically designated building, area of structure, containing lucrative targets for theft, compromise, or destruction and to which entry must be limited in order to provide more than routine protection.

2.1.8 Customer Complaint: A means of documentation certain kinds of contact service problems.

A Government program that is explained to every organization that receives service under this contract, which is used to evaluate a Contractor’s performance.

2.1.9 Defective Service: A service output that does not meet the standard of performance.

2.1.10 Installation. A military post or base.

2.1.11 Performance Assessment (PAP): An organized written document used for quality assurance surveillance. The document contains specific methods to perform surveillance of the Contractor.

2.1.12 Performance Requirement: The point that divides acceptable and unacceptable performance. In the case of assessing the Contractor’s performance of VSS AND SAC/BMS, performance will be ultimately measured by whether the VSS AND SAC/BMS captures the required data, is properly capable of being monitored, data capable of being copied to CDR/DVDDR and opened on other computers.

2.1.13 Performance Requirements Summary. Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance and if the Contractor meets standards.

2.1.14 Procedures Manual: A narrative description of the training and procedures the Contractor shall give to the customer regarding specific operations of the product.

2.2 Abbreviations and Acronyms.

CCTV Closed Circuit Television CDR Any format of recordable compact disk media; +R, -R, +RW, -RW, etc.

COR Contracting Officer’s Representative DVDR Any format of recordable digital video disk media; +R, -R, +RW, -RM, etc.

GFP Government Furnished Property KO Contracting Officer PR Performance Requirement PRS Performance Requirement Summary QAE Quality Assurance Evaluator PAP Performance Assessment Plan PWS Performance Work Statement VSS AND SAC/BMS Video Surveillance System and Security Access Control and Badging/Monitoring System.

3. Government Furnished Property

3.1 No Government furnished property will be provided to the Contractor or Contractor personnel. Contractor may reuse existing Card Readers, electric locking devices, panels, cables, door position switches and installed miscellaneous components. The network to which the VSS AND SAC/BMS will be connected is owned by the Government, and once the VSS AND SAC/BMS is complete it will also belong to the Government.

3.2 Heat, cooling, light, water, and other utilities are available in the structures where the VSS AND SAC/BSM is components will be housed during use.

3.3 Working space will be provided in order to cut cable and conduit, attach cable ends and connectors, and various other small tasks required for proper job completion.

3.4 Standard US Army / DHA and Government forms and regulations as needed.

3.5 The Government will provide all keys to access doors for proper security and installation of equipment.

3.6 All property furnished by the Government under the Contract will remain the property of the Government. Maintenance and repair are the responsibility of the Government. The Contractor has the responsibility to report all equipment maintenance issues or problems with the Government equipment and must ensure proper utilization and handling of the equipment. The Contractor shall report the building number if applicable with the problem or issue. All hardware and software installed will be the property of the government. All equipment changes or disposal shall require government authorization prior to action.

3.7 For contractors requiring Common Access Card (CAC): Before CAC issuance, the contractor Employee requires, at a minimum, a favorably adjudicated T3 or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully schedules T3 at the Office of Personnel Management.

3.8 For Contractors that do not require CAC but require access to a DoD facility or installation.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 090-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative and performed annually), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

3.9 Criminal Background Check Requirement: Contractor and sub-contractors must pass a formal criminal background check. This check will be performed through the LAHC Security Manager.

3.9.1 Access, General Protection, and Security Policy and Procedures: Contractor and all associated subcontractors shall comply with applicable installation, facility, and area commander installation and/or facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirement to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractors must comply with all personal identity verification requirements as directed by DOD, HQDA and/or Local policy.

4. Contractor Equipment

4.1 The contractor shall furnish the necessary tools, equipment, materials and products necessary to ensure accurate, efficient and expeditious completion of the VSS AND SAC/BMS installation.

Complete upgrade of the security access control system and badging monitoring system, Lenel Compatible.

All licenses, software, hardware necessary to successfully upgrade entire security system.

Monthly updates and maintenance of system. Product proposed will be required to be approved by COR prior to selection.

Contractor shall be required to be fully licensed and certified on all current (preexisting) Lenel security systems and proposed upgrade security monitoring systems.

Must specify in quote/proposal all licenses Contract Company currently maintains.

Contractor shall provide LAHC up to 10 software licenses installed in system chosen by PTMS COR, either during installation or on later maintenance visits.

System must be connected to LAHC network (via shared switches) but will not be set as public to ensure proper isolation from network functions. Contractor shall ensure all personnel have current T3 background checks in order to obtain CAC for network installation. Contractor shall obtain proper Authority to Operate (ATO) packets from DHA prior to installation of system upgrade and ensure that all system components are Trade Agreement Act compliant.

Government representative.

Contractor shall provide all fibers, connections, servers, and switches and shall ensure that all network related functions, connections, and installation actions are cleared by LAHC IMD personnel to ensure that all DHA IA regulatory policies are adhered to at all times.

System installed is required to have software that will alert PTMS personnel monitoring system when SAC/BMS door was overridden manually with date, time, and location of manual override.

The operation system installed shall be the most up to date software available and contain updated badge making software and hardware, compatible with existing Lenel product. Shall be capable of creating sub-groups for limited camera viewing of specified areas.

Upgrade must include 2 stand-alone systems installed at guard monitoring area and main PTMS In processing location. Must run wiring for system connection to designated EOC area, allowing Capability of moving system hardware to that location if needed. Hardware must include two monitors for each operating system.

Must be Information Assurance Vulnerability Alert (IAVA) complaint/TAA compliant and checked for compliance monthly during maintenance and software patch/update visit.

Any old system hardware will be required to be certified and warrantied by contractor for no less than 3 years prior to use.

Updated panic button system software and hardware, compatible with existing system. Replace existing equipment (buttons) with equipment that can be installed in static locations. Reduce number to no more than 100 and dispose of all old/unusable buttons.

Installations of Duress Alarm keypad (similar to the alarm pad currently in PTMS area for panic buttons) at Front Desk for identification of Duress Alarm pulls.

Install one button push notification system in two locations for emergency code notification (white, violet, gray, green, etc. -must include “test” or “exercise” option for training of clinic personnel). Notification must be capable of reaching all areas of the clinic.

Installation of system will include testing, set-up, full training on system functions, and creating of 8 badging templates (based on customer requirements regarding identification classification requirements, with the reloading of all existing badge holders.

System must be capable of establishing various access level/time zones/permissions. Must be Capable of being fully locked down with a simple action for emergency situations. This capability must be easily accessible in several locations established by PTMS personnel.

Contractor shall guarantee a 5-hour response to emergency work orders and a 48-hour response time to all service calls 7 days a week.

Contractor shall provide three-year, full warranty and full-service maintenance contract for year of installation, plus four additional years, which will include, but will not be limited to, back-up of access control system configuration, archiving of cardholder database/transaction logs, back-up video management system configuration, confirm, correct recording preferences, de-fragment all hard drives, run system-wide diagnostic reports to identify faulty equipment.

Contractor shall provide red line drawings during installation of security system upgrade, as requested, and clearly labeled red line drawing after project completion.

Contractor shall provide an on-site technician to complete monthly maintenance and system Updates and patches, as directed by LAHC IMD network scan results, one full eight (8) hour day per month during normal duty hours (7:30 am to 4:15 pm) Monday through Friday. Additional days will require pre-approval from COR. Travel time to worksite is not included in time “on site or work completed.

Contractor shall guarantee 100% system integrity, functionality and reliability upon completion of first service call

Video System:

Upgrade (full) video system with Lenel compatible system with high performance, multi-point cameras capable of panning side to side, zooming in to specific points, and capturing still frame pictures of video.

Contract must provide all fibers, connections, servers, and switches to ensure proper function of Video system network. Must adhere to DHA information management/information assurance (IA3, TAA, IAVA) policy requirements.

Servers must hold no less than 30 days of video recordings of general clinic areas and clinic Perimeter and all cameras, with the exception of restricted areas, must be pixel/motion change capability. No less than 45 days of high grade video recording capability for various restricted areas.

Must have capability to save recorded material onto disk or removable media.

Preliminary site walk required to finalize all camera placement and type. Camera number reduction Of current number, with full coverage of clinic, perimeter, and surrounding area/parking lots.

Contractor shall provide cabling test results on all data drops to LAHC PTMS and IMD upon project Completion. All data drops/cabling shall be installed using BICSI and ANSI/TIA standards.

Abatement of existing material and installed material (old and new) is responsibility of contractor.

Contractor shall include 5 free of charge camera relocations per year.

Additional 7 multipoint cameras and card readers (with cabling and hardware), to include labor, Written into contractor for future installations in clinic areas.

Spare parts for all system equipment will be furnished by contractor (included in contract) and Stored in LAHC. Contractor will carry all equipment and/or tools required for maintenance of the System.

All work must be executed in a way that patient care is not interrupted. Any work requiring System interruption that might impact patient care shall be performed during non-patient care Hours (i.e. before/afterhours and/or weekends).

5. Hours of Operation: The contractor is responsible for providing 24 hours, 7 day a week technical support. This will include on-line software support for PC based systems.

6. Place of performance: The work to be performed under this contract will be performed at all Buildings/locations that have security equipment that is monitored by the Lyster Army Health Clinic.

7. Physical Security/Key Control: Contractor may be issued keys. The Contractor shall reimburse the Government for lost keys or lock sets, if the lock sets are required to be replaced as a result of lost keys. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

8. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform maintenance as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

8.1 All services provided under this agreement shall be performed in a workmanlike manner. Any claim of defective workmanship must be provided to the COR by written notice prior to the termination date of this agreement upon which the contractor agrees to remedy and redo any such services in a timely manner without cost to the contractee. Contractor also warrants against defect parts pr components, hardware of software supplied hereunder for the period of the contract or until termination date of this agreement whichever is earlier.

8.2 If any parts or component supplied by contractor under this agreement should prove defective during the first 12 months or warranty under the terms of the manufacturer of parts and equipment shall be repaired or replaced by the contractor. All other parts, equipment, software and components of current system in place will be considered all-inclusive to repair or replacement of by the contractor to ensure integrity of systems in place. Any new additions to the security system as a whole (i.e. cameras, monitors, or technological upgrades) will be at cost of the contractee with cost of installation incurred and completed by contractor.

8.3 Any work that is completed and required to breach ceiling or fire walls must have pre-approval and final inspection from LAHC Security, Facilities and Safety to ensure patient safety and fire protection.

9. Special Qualifications:

9.1 Bosch Panic System/Monitoring Service: Contractor must be licensed and certified as a Distributor/installer in the Bosch Panic System and provide monitoring services. Proof of licenses and certifications must be provided.

9.2 Lenel: Contractor must be licensed and certified in the Lenel System. Proof of Licenses and certifications must be provided.

9.3 Additional Certifications: Contractor must be licensed and certified in all operating systems and Hardware the system currently has and will transition to.

9.4 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government, except for the case of breaching a ceiling or fire wall.

9.5 Data Rights: The Government will not provide a computer access. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without the written permission from the Contracting Officer. All materials supplied to the Government shall be sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

9.6 Contractor shall ensure that all Passwords, log in ID’s, license numbers and or all access to security system and computer-based systems, are given to the Security Specialist. Informational accessibility to access systems within the security system and or functions thereof will remain the property of LAHC. Contractor shall ensure LAHC security has full access to all systems prior to termination of contract.

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