UNSPSC 80172103: Change management communication and advisory service

Public relations services relating to change management communications and advisory services.

UNSPSC 80172103 Change management communication and advisory service is a Commodity code. State and local governments buy change management consulting and organizational advisory services under this code to support adoption of new systems, processes, and operational initiatives across agencies and departments. Recent solicitations show demand for strategic communications, stakeholder engagement, leadership alignment, and performance measurement to facilitate successful organizational transformation, often tied to major infrastructure projects, policy implementations, or system migrations.

The issuing bodies span diverse state and local jurisdictions—state agencies (California Department of Water Resources, Texas agencies including TDHCA and HHSC), cities and counties (City of Atlanta Police Department, Macon-Bibb County, San Mateo County), universities and higher education systems (University of Texas System, University System of Georgia), and regional authorities (Orange County Transportation Authority, Great Lakes Water Authority). Geographic activity concentrates in Texas, California, and Georgia, with scattered activity in Florida, North Carolina, and the Pacific Northwest. Representative recent opportunities include the California Department of Water Resources requesting change management consulting services for Operations and Maintenance initiatives (RFP #10214150, proposals due June 17, 2026); Mecklenburg County and Charlotte City requesting on-call business process readiness and implementation support (proposals due June 22, 2026); and the Texas Health and Human Services Commission seeking Federal Funds Tracking System planning services (RFI posted July 16, 2026). Scopes range from narrow advisory work on specific system implementations to comprehensive organizational redesign and stakeholder alignment across multiple initiatives, with contract structures including fixed-fee retainers, hourly labor rates, and task-order vehicles. The code shows consistent activity through mid-2026 with no apparent geographic or issuing-body concentration.