NIGP 20484: Retrieval Systems, Computer Assisted: Indexing, Retrieval (CD ROM Jukebox, etc.) and Access Systems

NIGP 20484 Retrieval Systems, Computer Assisted: Indexing, Retrieval (CD ROM Jukebox, Etc.) And Access Systems is an Item code under which state and local governments procure software access management and authentication platform subscriptions and associated support services. Recent solicitations show demand for multi-year renewals of vendor-branded security and identity verification platforms rather than standalone data indexing or retrieval infrastructure; the work involves subscription licensing, technical support, and compliance with manufacturer channel-partner requirements. Issuing bodies under this code include county governments, which act as primary purchasers of enterprise software services for internal operations.

Chatham County, Georgia is the recent buyer of record, having posted two solicitations for the same scope in August 2026: an ITB (Sealed Invitation to Bid) 26-0106-7 and a corresponding notice soliciting a 24-month Cisco Duo Advantage Subscription Renewal and Support Services covering 2,500 units with a response date of September 15, 2026 at 2:00 p.m. The county maintains a 30% combined M/WBE participation goal and requires demonstration of good faith efforts with certified M/WBE subcontractors. Bidders must be authorized Cisco Partners listed on Cisco's "Find a Cisco Partner" website — a mandatory eligibility filter — with no substitutions permitted. The contract term runs October 14, 2026 through October 13, 2028, with annual invoicing and payment due within thirty days of county approval. The solicitation does not specify total contract value.