National Archives and Records Administration ECRM

The National Archives and Records Administration awarded a Master BPA for Enterprise Customer Relationship Management services on September 19, 2019, with a shared ceiling of $48 million; ordering closed on September 18, 2024, making this vehicle no longer active for new task orders.

Three task orders totaling $26.4 million in combined potential value have been awarded since vehicle establishment, with $18.7 million obligated to date (71% of combined potential). All three orders went to Capgemini Government Solutions LLC, the sole prime contractor under this vehicle. The most recent task order was issued on September 20, 2023, for NARA's NextGen Archives and Records Centers Information System (ARCIS) modernization project, with a ceiling of $5.2 million and a completion date of April 8, 2025. The earlier orders, placed in 2022 and 2019, supported NARA ECRM phases 2 and 1 respectively, with ceilings of $9.8 million and $11.4 million. All task orders were unsolicited set-aside and priced as firm fixed price except the 2019 order, which was Time and Materials.

The National Archives and Records Administration is the sole customer agency, placing all three orders. Task-order awards have been infrequent — one per year in 2019, 2022, and 2023 — with no awards in 2020, 2021, or 2024.

Since ordering is now closed and only $26.4 million of the $48 million ceiling was obligated across the vehicle's five-year life, this vehicle is not available for new pursuits. Existing vendors holding task orders under the vehicle may pursue follow-on work through successor vehicles or direct agency procurement if available, but no new primes can compete for orders under this Master BPA.