Federal Relay

The Federal Relay Government-Wide Acquisition Contract (GWAC) is a multiple-award contract vehicle focused on telecommunications relay services for hearing and speech-impaired individuals across federal government agencies. The vehicle primarily delivers video relay services, telecommunications relay services, internet protocol (IP) relay, and closed captioning services to support communication accessibility for government employees and operations. These services are designed to comply with federal accessibility requirements, particularly the Telecommunications Accessibility Act of 1988, enabling effective communication for individuals with hearing or speech disabilities.

Task orders under this contract vehicle demonstrate a wide range of telecommunications relay services, typically ranging in value from a few thousand to over $1 million, with performance periods generally spanning fiscal years. Sprint Communications Company appears to be the predominant prime contractor, with task orders from agencies including the Department of Agriculture, Department of Education, Department of Health and Human Services, Department of Homeland Security, and the Office of Personnel Management. Most task orders are awarded on a firm fixed-price basis with no specific small business set-aside designations. The services consistently focus on providing relay services for hearing and speech-impaired employees, including video relay, TTY services, IP relay, and closed captioning across various federal locations nationwide. Typical task order scopes include annual service renewals, disability telecommunication accommodations, and communication services for specific agency employee populations.