The Department of Health and Human Services Centers for Medicare and Medicaid Services (CMS) awarded an indefinite delivery, indefinite quantity (IDIQ) contract called the Consumer Research and Communications III (CRC III) to Alan S. Newman Associates, Inc., a small business market research firm. Under this $60 million IDIQ, Alan S. Newman Associates provides qualitative, quantitative, and mixed-method consumer research services to support CMS's outreach, education, and communication efforts targeting Medicare and Medicaid beneficiaries and providers.
Delivery orders issued against the CRC III IDIQ task the contractor with conducting focus groups, surveys, website usability testing, and data analysis to develop and assess the effectiveness of CMS communication materials. For example, recent awards total over $10 million for services such as a Medicare beneficiary tracking survey, research to enhance the Medicare consumer experience, and behavioral research to support provider communications. The CRC III IDIQ has a period of performance through September 2022, and Alan S. Newman Associates also holds a position on the follow-on $98 million CRC IV IDIQ contract to continue providing these critical consumer research services to CMS.
Generated 3/20/24, 2:56 PM