IDIQ contract entitled the unified servicing and data solution (usds) for servicing capabilities for FSA's student aid recipients.

Active Awarded Last action

Contract number
91003123D0005
Awardee
Awarding agency
Task orders
8 $918,345,994 obligated

Award facts

Opportunity
Combined order value
  • $914,930,898 Current, with exercised options
  • $1,008,661,109 Potential, with all options
Last date to order 35% complete
IDV ceiling 6% used
$16,000,000,000.00
Award type
Multiple award
Who can order
Only the awarding agency
Set-aside
No set-aside
Competition
Full and Open Competition · 8 offers Negotiated Proposal / Quote
Pricing
Fixed Price with Economic Price Adjustment
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

The Office of Federal Student Aid awarded a multiple-award Indefinite Delivery Contract to Nelnet Servicing LLC with a $16 billion ceiling and performance period through April 24, 2033, to provide unified servicing and data solutions for federal student loan recipients.

Work is performed in Washington, DC and Lincoln, Nebraska. The USDS IDIQ consolidates federal student aid recipients under a single modernized data processing system and modernizes legacy student loan servicing operations, replacing prior legacy servicing contracts.

Recent delivery orders issued under this IDIQ include a $210.1 million operations and maintenance order awarded April 1, 2026, extending through December 31, 2027, with place of performance in Lincoln, Nebraska, incorporating change request 7460 for Executive Order Digital Pay compliance and ongoing data system enhancements. A $157.3 million operations and maintenance order was issued October 1, 2025, for completion August 26, 2026, implementing change request CR7486 with an August 24, 2026, implementation date. A $392.4 million operations and maintenance delivery order issued July 1, 2024, carries ultimate completion March 31, 2027, with work performed in Washington, DC, and government-invoiced labor in FY2025 of $312.6 million across 2,097 FTEs. A $126.8 million specialty task services order awarded April 1, 2024, through March 31, 2034, covers image repository management, decommissioned servicer data and payment support, FFEL guaranty agency rehabilitation loan purchases, and legacy loan consolidation origination and disbursement. A dedicated $19.978 million Total Permanent Disability loan assignment delivery order awarded April 22, 2025, runs through June 21, 2034. An initial $18.7 million performance readiness and Authorization to Operate task order dated April 25, 2023, achieved its original completion target of June 2, 2025. All orders are priced fixed price with economic price adjustment. Nelnet predominantly self-performs federal student loan servicing operations with subcontractors accounting for approximately 2 percent of contractor hours across SCI-reportable contracts.

Task orders

Transactions

Action Obligated Date
Supplemental Agreement for work within scope P00061 · Unified servicing and data solutions. To add clin 20 for ongoing costs for CR 10986. $0
Supplemental Agreement for work within scope P00060 · Unified servicing and data solutions. To update the wage determinations for nelnet $0
Supplemental Agreement for work within scope P00059 $0
Supplemental Agreement for work within scope P00058 $0
Supplemental Agreement for work within scope P00057 · Unified servicing and data solutions. The purpose of this modification is to incorporate the business requirements v.3.5.0 and add new clin 18 for CR 10284. $0
Supplemental Agreement for work within scope P00056 · The purpose of this modification is to incorporate the business requirements v.3.4.0 $0
Supplemental Agreement for work within scope P00055 · The purpose of this modification is to implement executive order 14398 and as a result, incorporate far clause 52.222-90. $0
Supplemental Agreement for work within scope P00054 · The purpose of this modification is to add clin 17 along with fixed price table for CR 7414 - pslf buyback and reconsideration ongoing costs $0
Supplemental Agreement for work within scope P00053 · The purpose of this modification is to incorporate the business requirements v.3.3.0 $0
Supplemental Agreement for work within scope P00052 · To incorporate clin 16 for ongoing costs for CR 7480 - betsie impact on AFS and the servicers $0
Supplemental Agreement for work within scope P00051 · To update the wage determinations for nelnet $0
Supplemental Agreement for work within scope P00050 · Update far clause 52.216-32 task-order and delivery-order ombudsman $0
Supplemental Agreement for work within scope P00049 · Incorporate usds attachment 01 business operations servicing requirements v.3.2.0. $0
Supplemental Agreement for work within scope P00048 · Add clin 15 to establish reimbursement of costs for legal actions in response to the settlement agreement resolving the appeal designated cbca no. 8479 and… $0
Supplemental Agreement for work within scope P00047 · Add clin 13 along with fixed price with economic price adjustment table, add clin 14 along with fixed price with economic price adjustment table for CR 7095 for… $0
Supplemental Agreement for work within scope P00046 · The purpose of this modification is to revise the pricing structure in section b of the IDIQ contract and update the ECI adjustments for 2025. $0
Supplemental Agreement for work within scope P00045 · Incorporate change order #22 - CR 7339, change order #23 - CR 7340, CR 7312, CR 7357, CR 7385 and replace attachment 01 - business operations servicing… $0
Supplemental Agreement for work within scope P00042 · Memorialize the requirements of usds change orders issued in october 2024 and november 2024, make administrative updates for changes made by previous… $0
Supplemental Agreement for work within scope P00044 · The purpose of this modification is to update the wage determination revisions in accordance with (IAW) far clause 52.222-43 fair labor standards act and… $0
Supplemental Agreement for work within scope P00041 · Issue class deviation from the far regarding executive orders 14208, 14148, 14173 and 14168. $0
Supplemental Agreement for work within scope P00043 · The purpose of this modification is to incorporate the requirements of usds change orders issued for CR 7304 and CR 7331. $0
Supplemental Agreement for work within scope P00040 · The purpose of this modification is to incorporate far clause 52.240-1 prohibition on unmanned aircraft systems manufactured or assembled by american security… $0
Supplemental Agreement for work within scope P00039 · The purpose of this bilateral modification is to revise attachment 01 business operations servicing requirements to add a requirement numbered 49000.012… $0
Supplemental Agreement for work within scope P00038 · In accordance with (IAW) far clause 52.222-43 fair labor standards act and service contract labor standards-price adjustment (multiple year option contracts),… $0
Supplemental Agreement for work within scope P00037 · MOD P00037 is to incorporate the REQ of usds change orders issued july thru sept 2024, i.e. save JUL 18 admin stay REQ, IDR sort functionality for recert and… $0
Supplemental Agreement for work within scope P00035 · The purpose of this modification is to incorporate CR 7054 - nslds IDR proxy ineligible months and provide updated attachment 01 - business operations servicing… $0
Supplemental Agreement for work within scope P00036 · The purpose of this modification is to incorporate CR 6822 - fine grain forbearance reporting to nslds - revised, provide updated attachment 01 - business… $0
Other Administrative Action P00034 · The purpose of this modification is to revise the pricing structure due to the latest employment cost index release, IAW the economic price adjustment terms… $0
Supplemental Agreement for work within scope P00032 · The purpose of this modification is to incorporate CR 7125 - usds servicer information portal integration with aims MFA - nelnet. Nelnet added four(4) new… $0
Supplemental Agreement for work within scope P00033 · The purpose of this modification is to incorporate change request 7067 - joint consolidation loan separation - phase 1. $0
Supplemental Agreement for work within scope P00031 · The purpose of this modification is incorporate CR 6972 -usds- 3RD catch-up CR for usds servicers provide an update to the business requirements and to… $0
Supplemental Agreement for work within scope P00030 · The purpose of modification P00030 is to incorporate the requirements of CR7026 usds reamortization schedule and CR6676 usds consolidation originator updates $0
Supplemental Agreement for work within scope P00029 · The purpose of this modification is to incorporate CR 7037 -SDR- usds student debt relief discharge processing. Additional types of forgiveness are being… $0
Supplemental Agreement for work within scope P00028 · The purpose of modification P00028 is to descope the requirements of CR6681 - usds IDR proxy payment for servicers and CR6904 - usds servicer IDR regulation… $0
Supplemental Agreement for work within scope P00026 · The purpose of this modification is to revise the terms and conditions section c: performance work statement, section 4. Initial usds servicer task order and… $0
Supplemental Agreement for work within scope P00027 · The purpose this modification is adding requirements associated with implementing CR 7010 - usds - additional save. Usds servicers shall perform a recalculation… $0
Supplemental Agreement for work within scope P00025 · The purpose of this modification is to incorporate CR6927 - FY24 - financial audit handouts - non - defaulted loans and CR6979 - usds - servicer reporting… $0
Supplemental Agreement for work within scope P00024 · The purpose of this modification is to incorporate CR 7009 - usds - proxy payment update, update the address validation requirements related to borrower defense… $0
Supplemental Agreement for work within scope P00023 · The purpose of this modification is to incorporate updated requirements to the at-risk language to clarify at risk for allocations and for incentives, and to… $0
Supplemental Agreement for work within scope P00022 · The purpose of modification P00022 is to incorporate the requirements of CR 6748 revised: direct loan discharge form collection, CR 6904 revised - usds servicer… $0
Supplemental Agreement for work within scope P00021 · This modification is to incorporate the requirements of CR 6969 usds mailing and billing statement changes and revise the at-risk borrower performance incentive… $0
Supplemental Agreement for work within scope P00020 · This modification revises requirements and pricing to reflect changes to call center hours, business requirements, some service level agreement levels, and… $0
Supplemental Agreement for work within scope P00019 · The purpose of modification P00019 is revise the PWS and to incorporate the requirements of clause edar 3452.232-73 by full text. $0
Supplemental Agreement for work within scope P00018 · The purpose of modification P00018 is to incorporate the requirements of CR 6889 usds servicer information portal integration with aims MFA and CR 6951 - usds… $0
Supplemental Agreement for work within scope P00017 · The purpose of modification P00017 is to incorporate CR 6894 for servicers to change their borrower facing website urls to end with .GOV, and CR 6912 to… $0
Supplemental Agreement for work within scope P00016 · The purpose of modification P00016 is to incorporate the requirements of CR6845 to remove redundant data sources and upgrades to existing school portals under… $0
Supplemental Agreement for work within scope P00015 · Modification P00015 revises the go-live and production readiness milestones and deliverable due dates within the contract. This modification also incorporates… $0
Supplemental Agreement for work within scope P00014 · The purpose of P00013 is to incorporate the requirements of CR 6677 -usds servicer integration with SPS. The scope of this CR is to document requirements… $0
Supplemental Agreement for work within scope P00013 · The purpose of P00013 is to revise the performance work statement, initial task order deliverables/milestones table to revise contract requirements'… $0
Supplemental Agreement for work within scope P00012 · The purpose of P00012 is to incorporate the requirements of clause far 52.204-30 federal acquisition supply chain security act orders - prohibition by full… $0
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Quick answers

Who was awarded contract 91003123D0005?

91003123D0005 was awarded to Nelnet Servicing LLC by Office of Federal Student Aid (Department of Education) on April 25, 2023.

How much is contract 91003123D0005 worth?

Orders under 91003123D0005 have obligated $918,345,994. Their combined current value, with exercised options, is $914,930,898. Their combined potential value, with all options, is $1,008,661,109. 91003123D0005's own ceiling is $16,000,000,000.

How many orders have been placed under contract 91003123D0005?

8 orders have been placed under 91003123D0005, the latest on September 25, 2026.

Who can order from contract 91003123D0005?

91003123D0005 is a multiple award indefinite delivery contract. Only the awarding agency can place orders on it.

Is contract 91003123D0005 part of a contract vehicle?

Yes. 91003123D0005 is part of Unified Servicing and Data Solution.

Was contract 91003123D0005 competed?

The extent of competition for 91003123D0005 was full and open competition. The government received 8 offers.

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