Operations and maintenance (o & m) task order for student loan servicing in accordance with the requirements of the usds contract. All work and deliverables provided must be in accordance with the…

Active Awarded Last action

Contract number
91003124F0321
Awardee
Awarding agency
Obligated
$392,702,062

Award facts

Contract value 100% obligated
$392,702,062.11 Current and potential, with all options
Completion date 84% complete
Current and potential, with all options
Set-aside
No set-aside
Competition
Full and Open Competition · 5 offers Multiple Award, Fair Opportunity
Pricing
Fixed Price with Economic Price Adjustment
Place of performance
Washington, DC 20202, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Supplemental Agreement for work within scope P00051 · Unified servicing and data solution. The purpose of this modification is to issue payment for a certified claim nelnet submitted for service level agreements… $263,487
Supplemental Agreement for work within scope P00050 · The purpose of this modification is to establish implementation date for phase 1 ineligible proxy files and phase 2 API for CR 7054. $0
Supplemental Agreement for work within scope P00049 · The purpose of this modification is to DE-obligate excess funds from clins that is no longer needed -$6,054,932
Supplemental Agreement for work within scope P00048 · The purpose of this modification is to lift stop work order - CR 7054 nslds IDR proxy ineligible months in accordance with far 52.242-15 stop work order (AUG… $0
Supplemental Agreement for work within scope P00047 · The purpose of this modification is to decrease the price for CR 7150 as phase 4 is no longer applicable because the 1099 requirement for TPD is removed. -$71,464
Supplemental Agreement for work within scope P00045 · The purpose of this modification is to remove the UAT artifacts for CR 7420 OB3 - servicer IBR changes $0
Supplemental Agreement for work within scope P00043 · This modification is to provide additional funding to clin 6AC - alternate format for the increase in quantity. $183
Supplemental Agreement for work within scope P00042 · This modification is issued to provide extension to a stop work order in accordance with contract far clause 52.242-15 stop work order (AUG 1989) $0
Supplemental Agreement for work within scope P00041 · The purpose of this modification is to modify the firm-fixed price of change request (CR) 7420 OB3 - servicer IBR changes due to changes from CR 7420… $79,878
Supplemental Agreement for work within scope P00013 · The purpose of this modification is to revise dates in change request (CR) 7420 OB3 - servicer IBR changes. $0
Supplemental Agreement for work within scope P00040 · The purpose of this modification is to add clin 4014 for change order #17 - CR 7213, incorporate and add requirements for CR 7428 and CR 7429. $96,438
Supplemental Agreement for work within scope P00039 · The purpose of this modification is to incorporate the new economic price adjustment for FY 2025 $16,137
Supplemental Agreement for work within scope P00038 · Incorporate CR 7420 - OB3 - servicer IDR changes $470,314
Supplemental Agreement for work within scope P00037 · Incorporate CR 7312 - FY25 financial audit handouts - non- defaulted loans and provide funding for ongoing costs for CR 7095. $404,144
Supplemental Agreement for work within scope P00036 · Definitize change order #18 - CR 7233 $33,573
Supplemental Agreement for work within scope P00035 · Extend stop work order for single sign on $0
Supplemental Agreement for work within scope P00034 · Definitize change order #15 - CR 7150, change order #16 - CR 7248 and change order #19 - CR 7249 $988,037
Supplemental Agreement for work within scope P00033 · Exercise far clause 52.217-8 option to extend services for two additional month. $51,742,074
Supplemental Agreement for work within scope P00032 · Incorporate change request (CR) 7398 - FSA cloud network for kafka broker being rehosted on MSX and establish firm fixed price for this CR. $7,125
Supplemental Agreement for work within scope P00031 · The purpose of modification P00031 is to extend CR 7339 to july 18,2025 $0
Supplemental Agreement for work within scope P00030 · The purpose of this MOD is to implementing change request 7385 and change request 7357. IT also add additional funding for clin 3011 for subclin 6B for influx… $284,935
Supplemental Agreement for work within scope P00029 · The purpose of this modification is to add additional funding to clin 3006AA clin 6 subclin and clin 3011 clin 6 subclin incorporate CR 7339 and extend the stop… $998,632
Funding Only Action P00028 · Deobligate excess funding from clins: 1012AA, 1012AB, 1012AC, 2001, 2003AA, 2003AB, 2006AA, 2006AB, 2006AC -$10,648,166
Supplemental Agreement for work within scope P00027 · Add clin 3003AC for clin 3 supplemental - performance incentive for at-risk borrowers $1,300,000
Supplemental Agreement for work within scope P00026 · Exercise far clause 52.217-8 option to extend services for two additional month. $51,698,568
Supplemental Agreement for work within scope P00025 · Add funding to clin 3006AB - clin 6 subclin - scanned documents and definitize change order #23 - CR 7340 - spousal treatment changes for processing IBR, ICR,… $196,671
Supplemental Agreement for work within scope P00024 · Definitize change order #9, #12, #13, #20 and #21. Deobligated funding from change order #9-13 and #21. -$557,175
Supplemental Agreement for work within scope P00023 · Incorporate CR 7355 - FMS file transfer transition from ESB to TD client. $3,491
Funding Only Action P00022 · The purpose of this modification is to deobligate funding that is no longer needed. The total award amount is decreased by $849,326.18 from $302,136,037.84 to… -$849,326
Supplemental Agreement for work within scope P00021 · Exercise far clause 52.217-8 option to extend services for one additional month. $26,546,202
Other Administrative Action P00020 · The purpose of this modification is to lift the stop work order issued on january 17, 2025. Nelnet will resume all work related to TPD - transfers. $0
Supplemental Agreement for work within scope P00019 · The purpose of this modification is to exercise far 52.217-8 option to extend services for one additional month. Period of performance will be extend from… $26,828,656
Supplemental Agreement for work within scope P00018 · This modification is issued to document the issuance on february 26, 2025 of a stop work order in accordance with contract far clause 52.242-15 stop work… $0
Change Order P00017 · The purpose of this modification is to issue a change order for CR 7331 - moving APR - JAN 2026 IDR anniversary dates for save and combo borrowers and provide… $66,989
Definitize Change Order P00015 · The purpose of this modification is to definitize requirements and firm fixed price funding for a change order issued as not to exceed. Clin 0036 - change order… -$9,646
Exercise an Option P00016 · The purpose of this modification is to adjust quantity and values of the options to exercise the option period clins 3001 - 3006. $51,544,774
Exercise an Option P00014 · The purpose of modification P00014 is to adjust the quantity and values of the options to exercise the option period clins, with a period of performance of… $27,833,877
Supplemental Agreement for work within scope P00012 · The purpose of modification P00012 is to definitize change orders 6,7,8,10 & 11, and to add the fedconnect instructions. -$403,024
Supplemental Agreement for work within scope P00011 · 91003124F0321 -$1,000,000
Change Order P00010 · The purpose of modification P00010 is to formalize requirements and funding for change orders issued in october 2024AND issue a change order to add CR… $2,142,780
Supplemental Agreement for work within scope P00009 · The purpose of this MOD is to increase the quantity, values, and exercise the option period clins with a POP of 11/1/2024-12/31/2024. The total obligated amount… $53,208,872
Supplemental Agreement for work within scope P00008 · The purpose of this modification is to formalize requirements and funding for change orders issued in july and august 2024, add funding for CR 7170 -IDR- moving… $1,451,147
Supplemental Agreement for work within scope P00006 · The purpose of this modification is to incorporate CR 7054 - nslds IDR proxy ineligible months and provide additional funding in the amount of $264,758.65. $264,759
Supplemental Agreement for work within scope P00007 · The purpose of this modification is to incorporate CR 6822 - fine grain forbearance reporting to nslds - revised and provide additional funding in the amount of… $96,706
Other Administrative Action P00005 · The purpose of modification P00005 is adding funding for o & m and funding associated with the latest employment cost index (ECI) release, in accordance with… $386,026
Supplemental Agreement for work within scope P00003 · The purpose of this modification is funding and requirements for CR 7125-usds servicer information portal integration with aims MFA-nelnet, firm-fixed price… $0
Supplemental Agreement for work within scope P00004 · The purpose of this modification is to add funding and requirements associated with implementing change request - 7067 - joint consolidation loan separation -… $3,026
Supplemental Agreement for work within scope P00002 · The purpose of this modification is adding funding and requirements for CR 6972 -usds-3RD catch-up CR for usds servicers to provide update to business… $21,836
Supplemental Agreement for work within scope P00001 · The purpose of modification P00001 is adding funding and requirements as follows CR 6676 usds consolidation originator updates and CR 7026 usds… $687,727
Original award $112,465,331
Show all 50

About this award

Written by GovTribe AI ·

The Office of Federal Student Aid issued a delivery order to Nelnet Servicing LLC on July 1, 2024, with a $392.7 million ceiling and ultimate completion date of March 31, 2027, under the Unified Servicing and Data Solution (USDS) multiple-award IDIQ for operations and maintenance of federal student loan servicing.

USDS is the Department of Education's indefinite delivery contract supporting unified loan servicing and data management across the federal student aid portfolio. Place of performance is Washington, DC. The order carries fixed-price pricing with economic price adjustment.

Service Contract Inventory reporting shows FY2024 invoicing of $77.7 million across 498 FTEs and 1,036,002 contractor hours, with government-paid rate of $75.02 per hour. FY2025 invoicing reached $312.6 million across 2,097 FTEs and 4,362,611 contractor hours at $71.65 per hour. In FY2025, four subcontractors performed 7 percent of contractor hours, with Nelnet self-performing the majority of core servicing operations. The year-over-year labor footprint more than quadrupled from FY2024 to FY2025, reflecting operational scaling across the loan servicing platform.

Description

As the agency reported it.

Operations and maintenance (o & m) task order for student loan servicing in accordance with the requirements of the usds contract. All work and deliverables provided must be in accordance with the requirements of the contract for the task order.

Quick answers

Who was awarded contract 91003124F0321?

91003124F0321 was awarded to Nelnet Servicing LLC by Office of Federal Student Aid (Department of Education) on July 1, 2024.

How much is contract 91003124F0321 worth?

The government has obligated $392,702,062 on 91003124F0321.

Is contract 91003124F0321 an order under another contract?

Yes. 91003124F0321 is a delivery order under 91003123D0005, an indefinite delivery contract, on Unified Servicing and Data Solution.

Was contract 91003124F0321 competed?

The extent of competition for 91003124F0321 was full and open competition. The government received 5 offers.

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