Customer service and experience design assessment
Ended Indefinite Delivery Contract Awarded Last action
- Contract number
- 49100421D0007
- Awardee
-
CTW Solutions LLC UEI NY1XNR1NP223
- Awarding agency
-
Division of Acquisition and Cooperative Support
National Science Foundation
- Task orders
- 4 $4,488,652 obligated
Award facts
- Opportunity
-
- 49100421Q0103 Solicitation number
- Combined order value
- $4,617,112 Current and potential, with all options
- Last date to order 100% complete
- Award type
- Single award
- Who can order
- Only the awarding agency
- Funding agency
- Division of Administrative Services National Science Foundation
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- 8(a) Sole Source
- Competition
- Not Available for Competition · 1 offer Only One Source
- Pricing
- Labor Hours
Award details come from SAM.gov/FPDS.
About this IDV
The National Science Foundation Division of Administrative Services awarded CTW Solutions LLC an indefinite delivery contract to provide customer service and experience design assessment services. As an SBA-certified 8(a) small business, CTW Solutions was awarded the contract on a sole source basis with a potential value of $4.4M and period of performance through September 2024.
Under the contract, CTW Solutions is performing four task orders to help NSF enhance access to science funding and resources for researchers and stakeholders. Task Order 1, valued at $1.3M, supports assessment and design work through September 2022. Task Order 2, valued at $68K, and Task Order 3, valued at $1.7M, have performance periods through September 2022 and 2023 respectively. Task Order 4, valued at $1.6M, continues the effort from October 2023 through September 2024. All task orders utilize labor hour pricing and require work to be performed by CTW Solutions at its office in South Riding, Virginia. Leveraging its expertise in user experience and program evaluation, CTW Solutions aims to improve NSF's customer service and digital experiences under this contract.
Task orders
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 49100421D0007?
49100421D0007 was awarded to CTW Solutions LLC by Division of Acquisition and Cooperative Support (National Science Foundation) on October 1, 2021.
How much is contract 49100421D0007 worth?
Orders under 49100421D0007 have obligated $4,488,652. Their combined current value, with exercised options, is $4,617,112.
How many orders have been placed under contract 49100421D0007?
4 orders have been placed under 49100421D0007, the latest on October 1, 2023.
Which agency awarded contract 49100421D0007?
Division of Acquisition and Cooperative Support (National Science Foundation) awarded 49100421D0007, with funding from Division of Administrative Services (National Science Foundation).
Who can order from contract 49100421D0007?
49100421D0007 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract 49100421D0007 competed?
The extent of competition for 49100421D0007 was not available for competition. The government received 1 offer. It was set aside: 8(a) Sole Source.
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