Help desk and other related services
Ended Indefinite Delivery Contract Awarded Last action
- Contract number
- 19AQMM21D0154
- Awardee
-
Bowhead Program Management & Operations, LLC UEI EN8CWLG3K8N7
- Awarding agency
-
Office of Acquisition Management
Department of State
- Task orders
- 8 $22,571,949 obligated
Award facts
- Opportunity
-
- 19AQMM21R0350 Solicitation number
- Combined order value
-
- $25,232,991 Current, with exercised options
- $29,038,825 Potential, with all options
- Last date to order 100% complete
- IDV ceiling 90% used
- $25,000,000.00
- Maximum order
- $25,000,000.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Funding agency
- Bureau of Human Resources Department of State
- NAICS code
- 541512 Computer Systems Design Services
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Set-aside
- 8(a) Sole Source
- Competition
- Not Available for Competition · 1 offer Only One Source
- Pricing
- Order Dependent (IDV only)
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this IDV
Bowhead Program Management & Operations, LLC, an Alaska Native Corporation-owned small disadvantaged business, holds a $25 million single-award Indefinite Delivery Contract with the U.S. Department of State's Bureau of Human Resources. The contract, established under the 8(a) sole source set-aside program, runs through September 27, 2026, and provides help desk and related information technology services. The services are performed in Washington, D.C., at 20522, and leverage Bowhead's SBA-certified 8(a) program participant status and core competencies in professional and technical service delivery to federal agencies. The contract employs labor-hour pricing structures and permits Bowhead to utilize subcontractors, including small disadvantaged businesses such as Rightdirection Technology Solutions, LLC, to enhance service delivery capabilities.
The delivery orders issued under this Indefinite Delivery Contract span from December 2021 through September 2025, with cumulative task order values totaling approximately $28.2 million across eight separate delivery orders. Services include help desk support, system administrator functions, integrated personnel management system support, and help desk information technology services supporting the Bureau of Human Resources' operational requirements. The task orders demonstrate sustained engagement with the customer, evidencing the contractor's ability to execute complex, multi-year IT support operations while managing personnel, systems, and compliance requirements. Several delivery orders reflect incremental funding adjustments and period-of-performance extensions, indicating active program management and the contractor's capacity to meet evolving government requirements within the $25 million contract ceiling through September 2026.
Task orders
| Task order | Ordering agency | Obligated | Awarded |
|---|---|---|---|
| Added incremental funding and extend period of performance help desk support | Office of Acquisition Management | $3,985,597 | |
| Help desk support - system administrator | Office of Acquisition Management | $223,701 | |
| Help desk support | Office of Acquisition Management | $6,724,599 | |
| System administrator and help desk support | Office of Acquisition Management | $232,265 | |
| Help desk support | Office of Acquisition Management | $207,439 | |
| Help desk support | Office of Acquisition Management | $217,592 | |
| INV integrated personnel management system (ipms) - help desk support | Office of Acquisition Management | $6,332,687 | |
| Help desk IT services | Office of Acquisition Management | $4,648,069 |
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Original award | $0 |
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Rightdirection Technology Solutions, LLC | $1,692,675 | |
| Rightdirection Technology Solutions, LLC | $2,264,145 |
Quick answers
Who was awarded contract 19AQMM21D0154?
19AQMM21D0154 was awarded to Bowhead Program Management & Operations, LLC by Office of Acquisition Management (Department of State) on September 30, 2021.
How much is contract 19AQMM21D0154 worth?
Orders under 19AQMM21D0154 have obligated $22,571,949. Their combined current value, with exercised options, is $25,232,991. Their combined potential value, with all options, is $29,038,825. 19AQMM21D0154's own ceiling is $25,000,000. A single order can be worth up to $25,000,000.
How many orders have been placed under contract 19AQMM21D0154?
8 orders have been placed under 19AQMM21D0154, the latest on September 28, 2024.
Which agency awarded contract 19AQMM21D0154?
Office of Acquisition Management (Department of State) awarded 19AQMM21D0154, with funding from Bureau of Human Resources (Department of State).
Who can order from contract 19AQMM21D0154?
19AQMM21D0154 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract 19AQMM21D0154 competed?
The extent of competition for 19AQMM21D0154 was not available for competition. The government received 1 offer. It was set aside: 8(a) Sole Source.
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