This task order is for an enterprise-wide digital and customer care platforms and services solution (enterprise-wide digital and customer care solution, AKA ewdccps, AKA DCC) that will enable an…
Active Awarded Last action
- Contract number
- 91003119F0003
- Awardee
-
Accenture Federal Services LLC UEI C47BNA8GM833
- Awarding agency
-
Office of Federal Student Aid
Department of Education
- Obligated
- $942,849,994
Award facts
- Contract value 83% obligated
-
- $1,023,873,439.23 Current, with exercised options
- $1,142,281,995.30 Potential, with all options
- Completion date 96% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541512 Computer Systems Design Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Arlington, VA 22203, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $517,829 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $371,715 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $345,982 | |
| Supplemental Agreement for work within scope | -$228,120 | |
| Supplemental Agreement for work within scope | $7,219,526 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $993,548 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $16,086,096 | |
| Supplemental Agreement for work within scope | $2,072,675 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $3,447,611 | |
| Supplemental Agreement for work within scope | $52,494,342 | |
| Supplemental Agreement for work within scope | $294,848 | |
| Supplemental Agreement for work within scope | $7,782,059 | |
| Supplemental Agreement for work within scope | $274,812 | |
| Other Administrative Action | -$274,812 | |
| Supplemental Agreement for work within scope | $4,535,909 | |
| Supplemental Agreement for work within scope | $1,848,363 | |
| Supplemental Agreement for work within scope | $4,508,497 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $2,808,227 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $1,587,398 | |
| Supplemental Agreement for work within scope | $534,996 | |
| Supplemental Agreement for work within scope | $0 | |
| Funding Only Action | $36,619,357 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $82,783 | |
| Supplemental Agreement for work within scope | $46,331 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $7,274,085 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Funding Only Action | $13,857,213 | |
| Funding Only Action | $12,629,158 | |
| Supplemental Agreement for work within scope | $519,133 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | -$153 | |
| Supplemental Agreement for work within scope | $1,641,690 | |
| Supplemental Agreement for work within scope | $1,100,000 | |
| Supplemental Agreement for work within scope | $2,324,351 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $3,303,185 |
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About this award
The Office of Federal Student Aid issued a delivery order to Accenture Federal Services LLC on February 20, 2019, under the Chief Information Officer - Solutions and Partners 3 (CIO-SP3) GWAC for enterprise-wide digital and customer care platforms and services (EWDCCPS/DCC) supporting Federal Student Aid's omni-channel student financing lifecycle through a mobile-first digital platform, with a ceiling value of $1.141 billion and an ultimate completion date of February 19, 2027.
CIO-SP3 is a GSA-administered government-wide acquisition contract enabling federal agencies to procure professional services across management, technical, engineering, and research domains. Place of performance is Arlington, VA. Modification 243 awards no-cost change requests for DCC change requests 10657 and 10664.
Accenture Federal Services LLC, a for-profit subsidiary of Accenture LLP, competes full-and-open across federal procurements without set-asides. Subcontractors include Radyant Inc. (EDWOSB), DLT Solutions LLC, Advanced Computer Concepts Inc. (women-owned small business), Carahsoft Technology Corp, and Fierce Software Corp (women-owned small business), delivering software licensing, hardware procurement, customer service platforms, and IT staffing in support of the statement of work.
Service Contract Inventory data shows the order invoiced $111.6 million across FY2025 with 295 FTEs and 612,911 contractor hours at a blended government-paid rate of $182.04/hr. FY2025 represents a recovery from FY2024's steep decline (25.3 FTEs, $2,398.54/hr anomalous rate), with FY2021–FY2023 showing stable labor footprints of 274–324 FTEs and rates of $138–$165/hr. Subcontractors delivered 6% of FY2025 contractor hours across 13 named firms. Five-year invoiced total across FY2021–FY2025 reached $515.2 million.
Description
This task order is for an enterprise-wide digital and customer care platforms and services solution (enterprise-wide digital and customer care solution, AKA ewdccps, AKA DCC) that will enable an FSA-branded omni-channel engagement approach led by a mobile-first, mobile-complete, and mobile-continuous digital platform supporting the complete lifecycle of student financing.
Subawards
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Quick answers
Who was awarded contract 91003119F0003?
91003119F0003 was awarded to Accenture Federal Services LLC by Office of Federal Student Aid (Department of Education) on February 20, 2019.
How much is contract 91003119F0003 worth?
The government has obligated $942,849,994 on 91003119F0003. Its current value, with exercised options, is $1,023,873,439. Its potential value, with all options, is $1,142,281,995.
Is contract 91003119F0003 an order under another contract?
Yes. 91003119F0003 is a delivery order under HHSN316201200002W, a government wide acquisition contract (GWAC), on Chief Information Officer - Solutions and Partners 3 (CIO-SP3).
Was contract 91003119F0003 competed?
The extent of competition for 91003119F0003 was full and open competition. The government received 4 offers.
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