Definitive Contract 75FCMC22C0038

Active Awarded Last action

Contract number
75FCMC22C0038
Awardee
Awarding agency
Obligated
$3,314,910,843

Award facts

Opportunity
  • RFP75FCMC21R0013 Solicitation number
Contract value 52% obligated
  • $3,521,894,906.00 Current, with exercised options
  • $6,425,989,073.00 Potential, with all options
Completion date 46% complete
  • Current, with exercised options
  • Potential, with all options
Set-aside
No set-aside
Competition
Full and Open Competition · 9 offers Negotiated Proposal / Quote
Pricing
Cost Plus Award Fee
Place of performance
West McLean, VA 22102, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00032 $401,555,878
Change Order P00031 $0
Supplemental Agreement for work within scope P00030 $0
Exercise an Option P00029 $133,618,172
Other Administrative Action P00028 $0
Funding Only Action P00027 $138,293,701
Funding Only Action P00026 $453,879,154
Exercise an Option P00025 $125,000,000
Definitize Change Order P00024 $21,023,305
Supplemental Agreement for work within scope P00023 $60,000,000
Funding Only Action P00022 $85,000,000
Change Order P00021 · Contact center operations $0
Change Order P00020 · EOI::EO: radical transparency about wasteful spending::EOI bilateral MOD to update requirement for providing call center customer support in languages in… $0
Funding Only Action P00019 $100,000,000
Funding Only Action P00018 $336,397,620
Exercise an Option P00017 $140,000,000
Supplemental Agreement for work within scope P00016 -$12,290,000
Funding Only Action P00015 $16,441,909
Supplemental Agreement for work within scope P00014 $0
Funding Only Action P00013 $108,103,983
Funding Only Action P00012 $45,402,847
Supplemental Agreement for work within scope P00011 $25,449,160
Funding Only Action P00010 $374,254,426
Other Administrative Action P00009 $100,000,000
Supplemental Agreement for work within scope P00008 $0
Exercise an Option P00007 $34,742,319
Funding Only Action P00006 $61,355,990
Supplemental Agreement for work within scope P00005 $0
Funding Only Action P00004 $100,000,000
Funding Only Action P00003 $100,000,000
Funding Only Action P00002 $321,363,879
Exercise an Option P00001 $45,000,000
Original award Contact center operations $318,500
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About this award

Written by GovTribe AI ·

The Centers for Medicare and Medicaid Services awarded a $6.425 billion definitive contract to Maximus Federal Services, Inc. for contact center operations on August 31, 2022, under cost-plus-award-fee pricing with no set-aside.

Place of performance is West McLean, VA. The contract supports contact center operations serving 64.5 million Medicare beneficiaries and 16.3 million Health Insurance Marketplace consumers through September 10, 2031. Work includes handling inbound and outbound calls, assisting beneficiaries with program inquiries, resolving enrollment and eligibility issues, and ensuring compliance with CMS service standards.

The period of performance extends through September 10, 2031. In FY2025, the contract deployed 7,090 FTEs across 14.7 million contractor hours at a derived government-paid rate of $45.62 per hour. FY2025 invoiced $672.7 million, continuing an upward trend from $625.7 million in FY2023 and $659.5 million in FY2024. Subcontractors account for 22 percent of contractor hours, with six named subcontractors including CTI Resource Management Services, Inc. (SDVOSB), Lionbridge Technologies LLC (language interpretation and translation services), and North End Teleservices LLC (HUBZone-certified contact center staffing).

Subawards

Subcontractor Amount Awarded
CTI Resource Management Services, Inc. CONTACT CENTER OPERATIONS CMS CCO subcontractors providing call center support are responsible for delivering customer service and contact center operations… $14,383,579
Strategic BPO Solutions LLC CONTACT CENTER OPERATIONS CMS CCO subcontractors providing call center support are responsible for delivering customer service and contact center operations… $22,329,379
Lionbridge Technologies LLC CONTACT CENTER OPERATIONS Lionbridge Technologies performs Language Line Interpretation and Translation Services in support of the Centers for Medicare &… $3,728,114
North End Teleservices, LLC CONTACT CENTER OPERATIONS MS CCO subcontractors providing call center support are responsible for delivering customer service and contact center operations in… $77,770,146
North End Teleservices, LLC CONTACT CENTER OPERATIONS Providing needed personnel to run a contact center in support of the Centers for Medicare & Medicaid Services (CMS) contract Contact… $12,524,827
SMK Business Center LLC CONTACT CENTER OPERATIONS Providing needed personnel to run a contact center in support of the Centers for Medicare & Medicaid Services (CMS) contract Contact… $39,655,637
SMK Business Center LLC CONTACT CENTER OPERATIONS CMS CCO subcontractors providing call center support are responsible for delivering customer service and contact center operations… $159,410,841
North End Teleservices, LLC CONTACT CENTER OPERATIONS Subcontractor to Maximus in the CMS CCO contract that serves the nation’s 64.5 million people with Medicare and an estimated… $3,926,619
SMK Business Center LLC CONTACT CENTER OPERATIONS Subcontractor to Maximus in the CMS CCO contract that serves the nation’s 64.5 million people with Medicare and an estimated… $4,942,031
Pearl Interactive Network LLC CONTACT CENTER OPERATIONS Providing needed personnel to run a contact center in support of the Centers for Medicare & Medicaid Services (CMS) contract Contact… $54,756,611
Pearl Interactive Network LLC CONTACT CENTER OPERATIONS CMS CCO subcontractors providing call center support are responsible for delivering customer service and contact center operations… $96,039,872
Capitol Bridge, LLC CONTACT CENTER OPERATIONS Providing needed trainers support the Centers for Medicare & Medicaid Services (CMS) contract Contact Center Operations (CCO)… $3,690,705
Capitol Bridge, LLC CONTACT CENTER OPERATIONS Capitol Bridge provides new hire training services for the CMS CCO program, supporting the onboarding and preparation of call center… $24,281,059
TDB Communications Inc. CONTACT CENTER OPERATIONS CMS CCO subcontractors providing call center support are responsible for delivering customer service and contact center operations… $69,185,449
TDB Communications Inc. CONTACT CENTER OPERATIONS Providing needed personnel to run a contact center in support of the Centers for Medicare & Medicaid Services (CMS) contract Contact… $25,356,184
The Kenific Group LLC CONTACT CENTER OPERATIONS Providing needed personnel to run a contact center in support of the Centers for Medicare & Medicaid Services (CMS) contract Contact… $44,356,858
The Kenific Group LLC CONTACT CENTER OPERATIONS MS CCO subcontractors providing call center support are responsible for delivering customer service and contact center operations in… $139,874,789
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Quick answers

Who was awarded contract 75FCMC22C0038?

75FCMC22C0038 was awarded to Maximus Federal Services, Inc. by Centers for Medicare and Medicaid Services (Department of Health and Human Services) on August 31, 2022.

How much is contract 75FCMC22C0038 worth?

The government has obligated $3,314,910,843 on 75FCMC22C0038. Its current value, with exercised options, is $3,521,894,906. Its potential value, with all options, is $6,425,989,073.

Was contract 75FCMC22C0038 competed?

The extent of competition for 75FCMC22C0038 was full and open competition. The government received 9 offers.

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