Direct Interactions Inc.
Seattle, WA
- UEI
- E1NJG8X46V78
- CAGE
- 9DY96
- Primary NAICS
- 561422 Telemarketing Bureaus and Other Contact Centers
- SAM.gov registration
- Active through
Company facts
- FY2025 rankings
- Self-certified in SAM.gov
- Entity structure
- Corporate Entity (Not Tax Exempt)
- Other NAICS codes in SAM.gov
- SAM.gov registration date
- Physical address
- 701 5th Ave #4200, Seattle, WA 98104, USA
- Website
- directinteractions.com
- Founded
- 2007
- Employees
- 251-1K
- Estimated annual revenue
- $100M-$250M
- Industry
-
- Industrials
- Commercial & Professional Services
- Professional Services
- SIC code
- 73 Business Services
Registration and certifications come from SAM.gov and the SBA; company details from public web sources. Updated .
Contract obligations by fiscal year
| Fiscal year | Obligated |
|---|---|
| FY2027 To date | $0 |
| FY2026 | $47,563 |
| FY2025 | $43,242 |
| FY2024 | $28,814 |
| FY2023 | $9,700 |
Top agencies by obligations
| Rank | Agency | Obligated, FY2026–FY2027 | Share |
|---|---|---|---|
| 1 | Department of the Army | $25,925 | |
| 2 | Peace Corps | $21,638 |
Contract awards
| Award | Agency | Obligated | Awarded |
|---|---|---|---|
| Telephone answering services | MICC Fort Drum | $23,055 | |
| Telephone answering services | MICC Fort Drum | $24,600 | |
| OHS answering service base year | Peace Corps | $81,664 |
Similar vendors
| Vendor | Location | Primary NAICS |
|---|---|---|
| Metropolitan Comm Services | Melbourne, FL | 561421 Telephone Answering Services |
| Field Data Technology LLC | Falls Church, VA | 541511 Custom Computer Programming Services |
| Sound Telecom | Chesapeake, VA | 561421 Telephone Answering Services |
| Capstone Group LLC | — | 541511 Custom Computer Programming Services |
| Answer K.c. | Lenexa, KS | 561421 Telephone Answering Services |
About the company
Direct Interactions Inc., a small business based in Seattle, Washington, provides telephone answering services to federal agencies exclusively as a prime contractor under total small business set-asides. The company operates as a for-profit Subchapter S corporation and specializes in NAICS 561421 (Telephone Answering Services) and PSC R499 (Professional Support Services).
Direct Interactions serves two customer agencies. The Department of the Army Installation Management Command Northeast Region accounts for three awards totaling $135 thousand in combined potential value, while the Peace Corps accounts for one award worth $109 thousand, representing 100% of the company's recent award footprint. The Army work splits between two delivery orders issued under a single-award indefinite-delivery contract valued at $86,920 through March 11, 2029, with performance at Fort Drum, New York and Seattle, Washington. A $24,600 delivery order issued March 12, 2025 serves Fort Drum's telephone answering operations through March 11, 2026, followed by a $23,055 delivery order issued March 12, 2026 extending through March 11, 2027. The Peace Corps awarded a $109,388.72 purchase order on April 19, 2023 for Office of Health Services answering service through April 18, 2028, with performance in Washington, DC.
Direct Interactions holds no subcontract work; all four awards in the source are primes. Combined potential value across the portfolio reaches $244 thousand, with $129 thousand obligated to date (53% of ceiling). Activity has been sparse and irregular — one award in 2023, a two-year gap, then two awards in 2025 and one in 2026. Two awards totaling $132 thousand face ultimate completion within the next twenty-four months, creating near-term recompete exposure on both the Army IDC and the Peace Corps contract.
SBA capabilities narrative
Since 2007 Direct Interactions has been helping organizations better serve the public through innovative work-from-home call center solutions. We are a fast-growing BPO based in Seattle with employees in 48 states. By building and managing teams of compassionate and empathetic humans, we are able to achieve measurable improvements in outcomes. With experience in disaster response, local and state government, and the private sector, we deliver kind, correct, and complete results.
Quick answers
Is Direct Interactions Inc. registered in SAM.gov?
Yes. Direct Interactions Inc.'s SAM.gov registration is active through October 5, 2027.
How much has Direct Interactions Inc. received in federal contracts?
Federal contracts obligated $43,242 to Direct Interactions Inc. in fiscal year 2025 and $129,319 in fiscal years 2023 through 2027.
How does Direct Interactions Inc. rank among federal contractors?
Direct Interactions Inc. ranked #34 in NAICS 561421 and #54 in NAICS 56142 in FY2025.
What is Direct Interactions Inc.'s most recent federal award?
Direct Interactions Inc.'s most recent federal contract award is Telephone answering services (W911S226FA061), from MICC Fort Drum, on March 12, 2026.
On GovTribe
See Direct Interactions Inc.'s full federal record
- Federal contract awards
- IDV awards
- Funding analysis by agency, NAICS and set-aside
- Similar vendors