Telephone answering services
Ended Awarded Last action
- Contract number
- W911S225FA029
- Awardee
-
Direct Interactions Inc. UEI E1NJG8X46V78
- Awarding agency
-
MICC Fort Drum
Mission and Installation Contracting Command, Department of Defense
- Obligated
- $24,600
Award facts
- Contract value 100% obligated
- $24,600.00 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Northeast Region Installation Management Command, Department of Defense
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- Total Small Business
- Competition
- Competed under SAP Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Seattle, WA 98104, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $2,870 | |
| Original award | $21,730 |
About this award
Direct Interactions Inc., a Seattle, Washington-based small business specializing in telephone answering services, was awarded a $24.6K delivery order by the Northeast Region of the Department of Defense on March 12, 2025. This firm fixed-price contract, designated as a total small business set-aside, calls for the provision of telephone answering services with an ultimate completion date of March 11, 2026. The work will be performed in Seattle, Washington. This delivery order is issued under Direct Interactions Inc.'s existing Indefinite Delivery Contract with the Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Drum, New York, valued at $86.9K and extending through March 11, 2029.
The award reflects continued government reliance on Direct Interactions Inc. for specialized communication support services across federal agencies. The company has demonstrated sustained capability in this sector, having previously secured telephone answering service contracts with the U.S. Peace Corps Office of Health Services valued at $112.3K. The small business set-aside designation ensures that this requirement supports the government's procurement goals of awarding contracts to qualified small business entities, reinforcing Direct Interactions Inc.'s competitive positioning in providing professional support services focused on telecommunications and customer interaction solutions to federal organizations.
Quick answers
Who was awarded contract W911S225FA029?
W911S225FA029 was awarded to Direct Interactions Inc. by MICC Fort Drum (Mission and Installation Contracting Command) on March 12, 2025.
How much is contract W911S225FA029 worth?
The government has obligated $24,600 on W911S225FA029.
Which agency awarded contract W911S225FA029?
MICC Fort Drum (Mission and Installation Contracting Command) awarded W911S225FA029, with funding from Northeast Region (Installation Management Command).
Is contract W911S225FA029 an order under another contract?
Yes. W911S225FA029 is a delivery order under W911S225DA003, an indefinite delivery contract.
Was contract W911S225FA029 competed?
The extent of competition for W911S225FA029 was competed under sap. It was set aside: Total Small Business.
On GovTribe
See this award's full record
- Every transaction and funding action
- The awardee's other awards and teaming partners
- Similar awards and recompete opportunities
- Ask GovTribe AI about this award