Continental Service Group, LLC

Continental Service Group, LLC, doing business as Conserve, is a for-profit limited liability company headquartered in Fairport, New York, that has been registered in the System for Award Management since November 2003. The company specializes in providing comprehensive private collection agency services to the federal government, focusing on debt recovery and receivables management across multiple federal agencies. Conserve has established itself as a strategic partner for federal agencies requiring specialized expertise in collecting outstanding federal debts through various collection methodologies and related services.

Conserve has demonstrated significant capability in delivering federal debt collection services through multiple substantial prime contract awards issued without set-aside designations, reflecting its competitive standing in the open market. The company holds a $110.7 million delivery order from the Internal Revenue Service, awarded September 23, 2021, with completion through September 22, 2026, for debt collection services targeting inactive IRS tax receivables performed from Fairport, New York. The Bureau of the Fiscal Service has awarded Conserve multiple delivery orders, including a $12 million firm fixed-price contract for Private Collection Agency Services Bridge Contract awarded February 18, 2024, with completion through November 17, 2025, and a $5.25 million delivery order for the second option year exercise awarded May 18, 2025, completing May 17, 2026. Additionally, the Bureau of the Fiscal Service issued a $12 million firm fixed-price Blanket Purchase Agreement call for Private Collection Agency Services on January 5, 2026, extending through January 4, 2027. U.S. Customs and Border Protection has awarded Conserve multiple BPA calls totaling approximately $1 million across three regional debt collection service modifications awarded between August 21 and September 4, 2025, each extending through 2030 and including right party contact functions. All of these awards are issued under Conserve's parent $292 million Multiple Award Schedule contract with the General Services Administration Federal Acquisition Service, and the services provided include regular collections, loan rehabilitation, loan consolidation, and administrative wage garnishment to support federal agencies' financial recovery objectives.

Conserve holds four primary federal contract indefinite delivery vehicles supporting its federal debt collection operations. The foundational vehicle is a $292 million Federal Supply Schedule Multiple Award Schedule contract with the General Services Administration Federal Acquisition Service, awarded December 2, 2021, with performance continuing through December 1, 2026, which serves as the parent contract for virtually all of Conserve's federal task orders and enables the company to provide debt collection services government-wide under Special Item Number 561440 with pricing structured as either a percentage of amounts collected or flat fees per service. Under this parent vehicle, the Bureau of the Fiscal Service awarded a $60 million single-award Blanket Purchase Agreement on August 18, 2025, with an ultimate completion date of January 4, 2031, to provide comprehensive private collection agency services including regular collections, loan rehabilitation, loan consolidation, and administrative wage garnishment; this BPA was definitized following a prior contract protest. The U.S. Customs and Border Protection awarded Conserve a $60 million multiple-award Blanket Purchase Agreement on July 25, 2025, with an ultimate completion date of July 22, 2030, for debt collection services that enable CBP to efficiently procure specialized collection solutions tailored to the agency's needs. Additionally, Conserve previously held a Blanket Purchase Agreement with the Bureau of the Fiscal Service that was terminated for convenience effective May 16, 2025, due to a contract protest, with a $0.00 ceiling value noted as of November 18, 2024. These indefinite delivery vehicles collectively provide the contracting mechanisms through which Conserve's federal customers issue task orders and delivery orders to address outstanding federal receivables across multiple government entities and programs.