Warsaw License Office

The Missouri Department of Revenue is requesting competitive sealed proposals for the operation and management of a license office location in Warsaw, Missouri, with proposals due October 27, 2026 at 2:00 PM Central Time via the MissouriBUYS system. The contract runs for five years from the effective date, with an option to renew for an additional five years at the department's sole discretion.

The scope encompasses professional customer service and office management for motor vehicle and driver licensing transactions, including tax and fee collection, title processing, motor vehicle and marine registrations, and issuance and renewal of driver and non-driver licenses. The contractor operates as an independent contractor responsible for all facility costs, utilities, operating expenses, employee salaries, equipment maintenance, and insurance, and must maintain specified minimum hours and staffing levels. The Department of Revenue provides state-owned workstation equipment and materials; the contractor supplies all other equipment, office supplies, telephone systems, and security systems including cameras.

Compensation is limited to processing and permit fees under Missouri Section 136.055, with maximum fee amounts specified in Attachment 2 of the RFP. The contractor must maintain liability insurance of at least $500,000 per policy ($1,000,000 for offices processing more than 25,000 transactions annually), with the state named as additional insured, and must obtain crime insurance bonding prior to opening.

Submission requirements include completed Exhibits A through I, proof of tax compliance for the organization and its officers, a notarized Credit and Asset Verification Form dated no earlier than 60 days before the deadline, security clearance documentation dated no earlier than 60 days prior to the proposal end date, and identification of a Contract License Office Manager with notarized Statement of Acknowledgment. Failure to comply with contract requirements may result in liquidated damages and potential contract termination.