Ticketing Platform

The University of Texas at Tyler is seeking proposals for a comprehensive, cloud-based computerized ticketing platform for the R. Don Cowan Fine and Performing Arts Center and other campus event spaces. The platform must provide an integrated ticketing solution capable of managing individual, group, and season ticket sales across multiple distribution channels, including on-campus box offices, satellite locations, telephone, and internet. Key technical requirements include venue access control with barcoding, customer relationship management utilities, email marketing capabilities, audience analytics, and bilingual support in English and Spanish. The RFP was issued on December 1, 2025, with a question submittal deadline of December 16, 2025, and a proposal submission deadline of 4:00 PM Central Time on January 9, 2026. Evaluation criteria will include cost, vendor reputation, quality of goods and services, alignment with University needs, prior relationship history, and total long-term cost, with preference given to vendors demonstrating computer equipment recycling programs. The anticipated contract term is three years, beginning April 1, 2026, and expiring March 31, 2029, with optional renewal for up to three additional one-year terms.

The procurement includes a mandatory Historically Underutilized Business (HUB) Subcontracting Plan, which requires proposers to provide detailed information about potential subcontracting with Texas-certified HUB vendors. Proposers must demonstrate PCI and ADA compliance and integrate with the University's existing payment gateways, including Authorize.net, Global Payments, and TouchNet. The selected vendor must provide comprehensive support, including dedicated staff, staff training, hardware maintenance with a useful life not exceeding four years, and technical support with guaranteed emergency response times. While no specific budget range is explicitly stated, the RFP indicates that pricing must include all associated costs for delivery, labor, insurance, taxes, overhead, and profit. The University anticipates that this RFP could potentially be utilized through a group purchasing arrangement by other University of Texas System institutions, which may expand the scope and volume of services. Proposers must also provide detailed financial statements, customer references, and comprehensive information about their company's operational capabilities and approach to work.