TED Program iOS Device Inclusion

The Washington State Health Care Authority (HCA) Office of the Deaf and Hard of Hearing (ODHH) is seeking proposals for the TED Program iOS Device Inclusion contract, a comprehensive procurement addressing the purchase, setup, distribution, training, maintenance, and ongoing mobile device management of Apple iOS hardware and software, along with third-party applications and traditional telecommunication devices including amplified telephones, teletypewriters (TTY), and signaling devices. The contract jurisdiction encompasses five Washington counties: Franklin, Grant, Grays Harbor, Chelan, and Yakima. Key deliverables include Apple iPhones and iPads with specified configurations, protective accessories, device management services, warranty support, user training programs (both in-person and webinar-based), ongoing technical support during business hours (8:00 AM to 5:00 PM PST, Monday through Friday), and drop-shipping services with signature requirements to client locations. The procurement requires bidders to demonstrate experience in device management, accessibility compliance, and support services tailored to deaf and hard of hearing populations, with evaluation criteria based on technical capability, service delivery experience, device management proficiency, training program quality, and ongoing support capacity. Bidders must complete all required documentation including the Bidder Response Form, Certifications and Assurances, Cost and Quotations sheet, and a sample bid submission letter using standardized templates provided. The solicitation posting date was January 21, 2026, with proposals due by March 9, 2026.

The procurement includes a Contractor Inclusion Plan requiring the selected vendor to commit to diversity goals and measurable targets for subcontracting opportunities with underutilized and underrepresented businesses, including small business participation, workforce development initiatives, and community engagement. Bidders must provide detailed pricing in a Cost Plus percentage format (e.g., Cost + 25%), with comprehensive warranty information outlining coverage terms, damage inclusions and exclusions, repair procedures, and post-warranty support options. The solicitation requires disclosure of any internet or web-based training platforms available with accessibility features such as American Sign Language or closed captions, along with associated costs. Pricing submissions must include device accessories, Apple App Store accessibility app purchases, training services, and Mobile Device Management capabilities for remote diagnostics and system updates. The maximum total evaluation points for this solicitation is 125 points; however, specific budget ranges or contract award values are not detailed in the available procurement documents.