Technical Support and Service Agreement for the FIAnalyzer-3000 System

The City of Orlando, located in Orange County, Florida, is seeking a Technical Support and Service Agreement for the FIAnalyzer-3000 System through a sole source procurement process (Procurement Number S25-0531). The procurement is being managed by the Water Reclamation Enterprises Department, with Purchasing Agent Varun Desai overseeing the solicitation. FIA Lab Instruments Inc has been identified as the exclusive provider of this technical support and service agreement, with a specific focus on maintenance, support, and software upgrades for their specialized analytical system. The procurement notice was posted on August 5, 2025, with responses due by August 12, 2025, at 5:00 p.m. Eastern Time. Potential alternative suppliers are given a seven-calendar-day window to challenge the sole source designation by submitting product information, statements of qualifications, and capabilities directly to Varun Desai via email at varun.desai@orlando.gov. The service agreement appears to encompass comprehensive technical support, preventative maintenance, and software upgrades specifically for the FIAnalyzer-3000 System, with all maintenance and service work required to be performed by FIAlab Company authorized service technicians.

The procurement appears to be an unrestricted opportunity, with no specific set-aside designations or restrictions on respondent types mentioned in the documentation. FIA Lab Instruments Inc is positioned as the incumbent and sole identified vendor for this technical support and service agreement, manufacturing, shipping, and invoicing from their Seattle, Washington location. The service agreement covers products that are exclusive to FIAlab Instruments, with maintenance work mandated to be performed by their authorized service technicians to maintain warranty and technical support validity. While no specific award value or budget range is explicitly stated in the provided documents, the procurement suggests a focused, specialized service contract for the FIAnalyzer-3000 System. The company's contact information is provided, including a phone number (206-258-2290) and address (4250 23rd Ave W, Seattle, WA 98199), with additional information available on their website (www.flowinjection.com). The procurement process allows for potential alternative suppliers to demonstrate equivalent capabilities, though FIA Lab Instruments appears to have a strong position as the sole source provider.