T2902 - Telecommunications Expense Management System (TEMS) Hosted

The State of New Jersey, through the Department of the Treasury's Division of Purchase and Property and the Office of Information Technology (OIT), is seeking a hosted Telecommunications Expense Management System (TEMS) to support the state's wireline and wireless telecommunications billing requirements. The procurement, identified as Bid Solicitation #25DPP01183, aims to replace an existing Pinnacle platform-based system and manage approximately 43,000 voice telephone numbers, 1,600 data circuit numbers, and 63,000 cellular telephone numbers and devices. The selected vendor must provide a comprehensive system with capabilities including invoice management, agency charge-back processing, inventory management, contract management, reporting and analytics, and provisioning services. The system is expected to support approximately 90% of monthly billing data received electronically and facilitate the migration of embedded voice services to Microsoft Teams Calling. Key dates include an optional pre-quote conference on 07/08/2025, electronic questions due by 07/22/2025, and a quote opening on 09/09/2025. The anticipated contract will have a base term of four years with potential extensions up to two additional years, and vendors will be evaluated based on their technical capabilities, compliance with state requirements, and ability to meet the comprehensive telecommunications management needs.

The procurement is classified as a Small-Business Subcontracting Set-Aside, specifically targeting New Jersey Small Business Enterprises (SBEs). Potential bidders must complete a detailed Third-Party Information Security Questionnaire issued by the New Jersey Cybersecurity and Communications Integration Cell, demonstrating robust information security practices across 30 different control areas. The solicitation encourages participation from small, woman-owned, minority-owned, veteran-owned, and disabled veteran-owned businesses. Vendors must submit comprehensive documentation, including ownership disclosures, investment activity certifications, and compliance with MacBride Principles. While specific budget ranges are not explicitly stated, the procurement suggests this is a replacement of an existing system, indicating ongoing operational funding from the state's budget. Bidders must provide extensive documentation, including security plans, privacy policies, SOC2 Type II audit reports, and independent security audit certifications. The state requires vendors to integrate with existing telecommunications service providers such as Verizon, AT&T, T-Mobile, and Brightspeed, and demonstrate a comprehensive approach to managing the state's telecommunications infrastructure.