SurveyMonkey Enterprise Software-as-a-Service (SaaS) License and Maintenance Renewal

Marion County, Oregon, specifically Marion County Health & Human Services (MCHHS), is pursuing a special procurement for the renewal of a SurveyMonkey Enterprise Software-as-a-Service (SaaS) License and Maintenance contract. The procurement seeks to continue the county's existing enterprise software license, which has been in use since 2010 and supports critical survey infrastructure across multiple program areas, including COVID-19 tracking, Community Health Assessments, and customer satisfaction surveys. The contract is set to begin on October 2, 2025, with a potential duration of up to 5 years, and will maintain HIPAA-compliant licenses with advanced functionalities such as customizable survey logic, analytic tools, and integrated reporting. Interested parties must submit comments, questions, or protests through the Marion County Procurement Collaboration Portal by September 11, 2025, at 3:00 PM PST. The county is specifically seeking to preserve historical survey data and prevent service interruption, with a clear objective of maintaining continuity in their survey management capabilities. The special procurement process requires approval from the Chief Administrative Officer and includes a comprehensive review of current software usage.

The procurement appears to have no specific set-aside designations or restrictions on responding organizations. SurveyMonkey is the incumbent vendor, and the current contract will be directly renewed without a competitive solicitation process. Marion County has developed over 412 surveys using this platform and estimates that transitioning to a new provider could cost up to $90,000 in cataloging, archiving, rebuilding survey infrastructure, and staff training. The county intends to use this renewal period to conduct a thorough inventory of current usage and develop a long-term strategic plan, which may include either continuing with SurveyMonkey or exploring alternative providers through a future public solicitation. While no specific budget range is explicitly stated, the county's investment in maintaining the current system and the potential transition costs suggest a significant financial commitment to maintaining robust survey capabilities. The renewal will ensure continued technical support and access to enterprise-level survey management tools critical to MCHHS's operational effectiveness.