Support for the WIC Breastfeeding Performance Improvement Project

The Delaware Department of Health and Social Services, Division of Public Health is soliciting proposals for professional services to support the WIC Breastfeeding Performance Improvement Project under RFP HSS 27 002, with proposals due September 29, 2026 at 1:00 p.m. EDT. Questions are due August 13, 2026 at 3:00 p.m. EST, with responses posted by September 1, 2026.

Vendors must demonstrate a minimum of five years' experience providing data analysis and quality improvement services for public health programs, preferably WIC or maternal and child health; documented experience analyzing breastfeeding-related data and program performance metrics; compliance capability with state and federally funded program requirements including HIPAA and Part 2 confidentiality; and secure management of protected health information. The vendor will assume and continue scope currently performed by the incumbent, Gibbous, ensuring continuity of data analysis, reporting, and quality improvement activities related to breastfeeding outcomes for Delaware WIC participants.

Services span five lifecycle phases: Planning, Configuration and Customization, Testing and Deployment, Operations and Support, and Project Transition-Out. Key deliverables include project schedules, change management and continuity of operations plans, data conversion plans, architecture diagrams, training and test plans, product deployment plans, user guides, and data element dictionaries. The contractor must conduct quarterly and annual reporting of breastfeeding performance metrics, stratified by clinic and demographic variables; facilitate annual participant web-based surveys; produce at least two data visualization infographics annually; and provide ongoing technical assistance. All data operations, storage, and transmission must remain onshore within the United States; offshore staff are prohibited from data access, processing, or testing. The contractor must execute a Business Associate Agreement complying with HIPAA and Part 2 requirements, maintain Commercial General Liability insurance of $1 million per occurrence / $3 million aggregate, and hold Medical/Professional Liability, Errors and Omissions, or Product Liability coverage of $1 million per occurrence / $3 million aggregate.

The contract term is one year with four optional one-year extensions, with an estimated project start date of January 1, 2027. Award notification is estimated for October 20, 2026. Evaluation criteria are qualifications (30%), methodology (30%), responses to Scope of Work (20%), recruitment and training capacity (5%), and proposed costs (15%). Proposals must be submitted electronically through the Euna Procurement Portal and include transmittal letter, vendor information forms, non-collusion statements, exception forms, confidentiality forms, business references, and cost proposals.