State Use Program - DHR - SHDH + HSH Helplines Single Acct
Closed State & local contract opportunity Posted
- Solicitation number
- 27-442DHR-MGMTO-B-53383
- State
- Illinois
- Responses due
Opportunity facts
- Jurisdiction
- NIGP code
- Point of contact
-
- Bryant Dunbar bryant.dunbar@illinois.gov (312) 814-6259
Opportunity details come from bidbuy.illinois.gov. Updated .
About this opportunity
The State of Illinois Department of Human Rights (IDHR) is announcing a State Use Program contract award to Chicago Lighthouse for People Who Are Blind or Visually Impaired for call center services supporting the Sexual Harassment & Discrimination Helpline (SHDH) and Help Stop Hate Helpline (HSH), with the public notice period closing August 7, 2026. This is a sole-source State Use Program award—not a competitive solicitation—reflecting the state's commitment to vendors employing individuals with disabilities.
Chicago Lighthouse will deliver incoming and outgoing call handling, contact and referral center services, and incident response management for both helplines. The initial contract term is 12 months with two optional 12-month renewal periods. The total award across all periods is $904,715, structured as $289,824 for the initial 12-month term, $301,417 for the first renewal, and $313,474 for the second renewal.
No Business Enterprise Program (BEP) or Veterans Business Program (VBP) participation goals apply to this contract. The agency contact is Bryant Dunbar at IDHR, 555 West Monroe Street, 7th Floor, Chicago, Illinois 60661; 312-814-6259 or bryant.dunbar@illinois.gov.
Opportunity text
This is NOT an opportunity to bid; this is a public notice of the State's intent to award a contract to a State Use Vendor for the delivery of call center services related to the Sexual Harassment & Discrimination Helpline and the Help Stop Hate helpline, both administered by IDHR.
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