2026-06 State Use Authorization Letter - HSH and SHDH - Chicago Lighthouse.pdf

This is a State Use Authorization Letter issued by the State of Illinois Department of Human Rights (IDHR) authorizing Chicago Lighthouse as a State Use Vendor to provide call center services for two helplines: the Sexual Harassment & Discrimination Helpline (SHDH) and the Help Stop Hate Helpline (HSH). The authorization grants Chicago Lighthouse the ability to deliver these services to state agencies and entities through the Illinois Department of Procurement Services (IDPS) State Use Program. The letter confirms approval for the vendor to operate under this state contract vehicle, enabling state entities to purchase call center services from Chicago Lighthouse without conducting competitive bidding processes. The authorization establishes Chicago Lighthouse's eligibility to serve as a preferred vendor for these specific helpline services administered by IDHR.

The State Use Program designation provides Chicago Lighthouse with the authority to offer call center services at established pricing through a streamlined procurement process. This authorization supports the state's commitment to utilizing designated vendors for specialized services related to addressing sexual harassment, discrimination, and hate incidents. The letter represents the formal approval necessary for state agencies to engage Chicago Lighthouse's services for operating and maintaining these critical helplines that serve individuals reporting workplace harassment, discrimination, and hate-related incidents across Illinois.