STAP Administrative Support Services

The Texas Health and Human Services Commission (HHSC) is seeking a qualified vendor to administer the Specialized Telecommunications Assistance Program (STAP) Administrative Support Services through RFP No. HHS0016099. The primary objective is to manage voucher reimbursement for STAP Vendors, facilitating the provision of specialized telecommunications devices to disabled Texas residents. The contract requires comprehensive administrative support, including processing reimbursements, maintaining program documentation, and ensuring compliance with program guidelines. Respondents must demonstrate at least five years of business experience, expertise in government program reimbursement services, and financial solvency. The evaluation will be conducted using a best value determination methodology, with scoring weighted as follows: Project Work Plan (50%), Cost (30%), and Qualification and Experience (20%). Key proposal submission requirements include a company narrative, key staffing profiles, financial statements, and a HUB Subcontracting Plan. The RFP was released on October 24, 2025, with responses due on November 24, 2025, at 10:30 AM Central Time, and a pre-proposal webinar scheduled for October 28, 2025, at 1:00 PM Central Time.

The procurement includes specific technical and organizational requirements, such as mandatory TX-RAMP Level 2 certification and a requirement that all confidential information remain within the United States. While the RFP does not explicitly detail set-aside designations, it requires a HUB Subcontracting Plan, suggesting potential opportunities for historically underutilized businesses. The contract's initial term is two years, with options to extend for up to three additional one-year terms, creating a potential maximum contract duration of five years. The anticipated contract start date is February 2026. Historical compensation for similar contracts has been approximately $185,000 per State Fiscal Year, though HHSC reserves the right to adjust this amount based on state funding. Prospective vendors must demonstrate financial stability, program administration expertise, and the capability to effectively support telecommunications assistance for disabled Texas residents. The comprehensive nature of the contract suggests a need for robust administrative infrastructure, technological competence, and a thorough understanding of specialized telecommunications support services.