St. Clair License Office

The Missouri Department of Revenue is issuing a Request for Proposal for the management and operation of the St. Clair License Office under procurement number DOR 0000000017SL, with the solicitation opening August 21, 2025, at 8:00 AM Central Time and closing September 4, 2025, at 2:00 PM Central Time. The procurement seeks a competitive proposal to provide professional quality customer service and office management services for motor vehicle and driver licensing operations under a five-year initial contract term with a potential five-year renewal option at the state's discretion. The contractor will be required to operate the license office a minimum of five days per week for 40 hours weekly while maintaining compliance with Highway Patrol driver license testing schedules and managing four motor vehicle workstations and two driver license workstations provided by the state. The license office must maintain at least 90 square feet of inventory storage and adequate customer waiting and service areas meeting specified square footage requirements. Contractor compensation consists solely of processing fees under Missouri Revised Statute Section 136.055, with estimated annual fee revenue of approximately $306,151 based on projected transaction volumes of 47,620 transactions annually. Evaluation criteria include technical qualifications worth 223 points (assessing customer service initiatives, contract manager experience, and vendor license office management experience), vendor status worth 40 points (with preference for political subdivisions or tax-exempt entities), and a three-point bonus for Missouri Service-Disabled Veteran Business Enterprises. Mandatory requirements for all proposals include proper business entity certification, E-Verify enrollment documentation, motor vehicle tax clearance authorization, criminal background clearance dated no earlier than sixty calendar days prior to the proposal deadline, anti-discrimination certifications, and completion of all required exhibits including notarized forms for credit and asset verification.

Responses must demonstrate vendor capability to maintain a minimum of $77,000 in available credit or unencumbered assets and obtain crime insurance with an annual premium of $417.89, with all documentation properly signed, completed, and notarized where required. Political subdivisions are exempt from certain compliance requirements, specifically Exhibit E Section B completion, and tax-exempt entities receive additional evaluation points under the vendor status category. While incumbent contractor information is available through the MissouriBUYS system and the Department of Revenue's license office locator website, specific details regarding the current contractor are not provided in the procurement documents. The state will provide existing infrastructure including motor vehicle and driver license workstations and associated equipment, which the contractor must integrate into daily operations. Interested vendors must submit electronic proposals through the MissouriBUYS system with a price of "1" to confirm solicitation response attachment, and all submissions must include the completed RFP checklist to be considered compliant. Payment terms are Net 45 with FOB shipping applicable, and pricing must be submitted in US dollars with precision to two decimal places.