Sole Source - Selectron Technologies

The City of Gallup in New Mexico is pursuing a sole source procurement for support and maintenance of a Selectron Relay Interactive Voice Response (IVR) system specifically for the Sungard Public Sector NaviLine software. This non-competitive procurement is being conducted under the City of Gallup Procurement Code Ordinance Section 1-9-17 for Sole Source Procurement, with Selectron Technologies identified as the exclusive provider. The procurement covers annual managed services, including an annual call fee and an outbound call bundle, with a contract term spanning from June 1, 2024, to March 31, 2025. The primary deliverable is continuous technical support and maintenance for the city's critical IVR system, ensuring uninterrupted operational functionality. The procurement notice was posted on June 9, 2025, with a due date of June 5, 2025, though responses will not be considered as formal proposals but rather used to determine potential future competitive procurement processes. The sole source justification is predicated on Selectron Technologies being the only provider capable of maintaining the proprietary NaviLine software interface.

The procurement appears to have no specific set-aside designations or restrictions on responding organizations. Selectron Technologies is the incumbent vendor and current sole provider of this specialized IVR system for the City of Gallup. The anticipated contract cost is approximately $24,000.00, with a detailed breakdown including an annual managed services fee of $39,329, an annual call fee of $16,000, and an annual outbound call bundle. The renewal invoice from Selectron Technologies indicates a total service cost of $23,596.88, which includes a base rate of $22,500.00 and sales tax of $1,096.88. The existing technology infrastructure requires integration with the city's current NaviLine software, and the procurement emphasizes the critical nature of maintaining this system for the city's operational continuity. The contract term is explicitly noted not to exceed one year, aligning with standard municipal procurement guidelines.