Service Now Licensing Provider for a Period of Three Years

Southeastern Pennsylvania Transportation Authority (SEPTA) is requesting sealed bids for a ServiceNow Licensing Provider under ITB Sealed Bid No. 26-00219, with bids due September 9, 2026 at 10:00 AM via SEPTA's Electronic Procurement System (ePS), and public opening via Microsoft Teams.

The contract term is three years from the notice to proceed date. SEPTA has stated no pre-bid meeting will be held. All questions must be submitted in writing to Heather Casullo at hcasullo@septa.org by September 2, 2026 at 4:30 PM EST to receive a guaranteed response. Requests for changes, modifications, or clarifications must be submitted at least eight calendar days prior to bid opening.

All bids must be submitted electronically through ePS; mailed or hand-delivered bids will be rejected. Submitted bids must remain firm for at least ninety days from the bid opening date and may not be withdrawn during that period. SEPTA reserves the right to reject any and all bids as deemed in its best interest.

The procurement is subject to Title VI of the Civil Rights Act of 1964 and related non-discrimination regulations. The awarded contractor must comply with all applicable Equal Employment Opportunity laws and regulations and certify compliance with Executive Order 12549 regarding ineligible contractors. Any resulting contract is subject to a financial assistance agreement between SEPTA and the U.S. Department of Transportation.

The procurement contact is Heather Casullo, Sr. Contract Administrator, Procurement & Supply Chain Management Department, at 1234 Market Street, 11th Floor, Philadelphia, PA 19107, or (215) 580-7421.