SRJ-26036-_ITB-Letter.pdf

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Attached to
Service Now Licensing Provider for a Period of Three Years
Solicitation number
26-00219-AHAC
Issued by
Philadelphia County, Philadelphia City, Pennsylvania

About this file

This is an Invitation to Bid (ITB) letter issued by the Southeastern Pennsylvania Transportation Authority (SEPTA) for Sealed Bid No. 26-00219 regarding a ServiceNow Licensing Provider for a three-year period. The solicitation will accept sealed bids through SEPTA's Electronic Procurement System (ePS) until Wednesday, September 9, 2026, at 10:00 AM, when bids will be publicly opened and read aloud via Microsoft Teams. No pre-bid meeting will be held. All questions must be submitted in writing to Heather Casullo at hcasullo@septa.org by Wednesday, September 2, 2026, by 4:30 PM EST to be guaranteed a response. Any requests for changes, modifications, or clarifications must be submitted at least eight calendar days prior to bid opening. The contract duration is three years from the notice to proceed date. All bids must be submitted electronically through ePS; mailed or hand-delivered bids will be rejected.

Submitted bids must remain firm for at least ninety days from the bid opening date and may not be withdrawn during that period. SEPTA reserves the right to reject any and all bids as deemed in its best interest. The procurement is subject to Title VI of the Civil Rights Act of 1964 and related non-discrimination regulations, with SEPTA ensuring disadvantaged business enterprises have full opportunity to submit bids without discrimination based on race, sex, color, or national origin. The awarded contractor must comply with all applicable Equal Employment Opportunity laws and regulations and certify compliance with Executive Order 12549 regarding ineligible contractors. Any resulting contract is subject to a financial assistance agreement between SEPTA and the U.S. Department of Transportation. Questions and correspondence should be directed to Heather Casullo, Sr. Contract Administrator in the Procurement & Supply Chain Management Department, located at 1234 Market Street, 11th Floor, Philadelphia, PA 19107, or by phone at (215) 580-7421.

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Text version

August 20, 2026

Dear Sir/Madam:

Subject: Sealed Bid No. 26--00219 -AHAC Service Now Licensing Provider for a Period of Three Years

Southeastern Pennsylvania Transportation Authority ("SEPTA") will accept Sealed Bids through its Electronic Procurement System (ePS) website for Service Now Licensing Provider for a Period of Three Years (hereinafter called (“the Work) as outlined in the Contract Documents until Wednesday, September 9, 2026, at 10:00 AM, at which time the bids will be made public and read aloud.

The contract duration is for three years from calendar days from the notice to proceed.

The “Work includes but is not limited to Service Now Licensing Provider for a Period of Three Years

No Pred-bid will be held.

All questions must be submitted by Wednesday, September 2, 2026, by 4:30PM (est.) emailed to Heather Casullo, to hcasullo@septa.org to be guaranteed an answer.

Any inquiries regarding this bid and any request for change, modification, or clarification of any aspect of these Contract Documents must be made in writing to SEPTA at least eight (8) calendar days prior to bid opening in order for consideration to be given by SEPTA to affect a change in the Contract Documents.

Any inquiries regarding this bid must be directed to Heather Casullo of the Procurement & Supply Chain Management Department at 1234 Market Street, 11th Floor, Philadelphia, PA 19107 or (215) 580-7421. A change, modification, or clarification to the Contract Documents can only by affected by a written Addendum issued by SEPTA via our ePS.

All bids must be submitted through SEPTA’s Electronic Procurement System (EPS). Mailed or hand delivered bids will be rejected. The Bid will be opened electronically on Wednesday, September 9, 2026 at 10:00AM,the scheduled Opening Date/Time and will be secure and unreadable by SEPTA until that time. Attendance at the Bid Opening meeting is not mandatory.

Microsoft Teams meeting Join: https://teams.microsoft.com/meet/237839258969921?p=mVlK7wbNJ2CDPU3r3V Meeting ID: 237 839 258 969 921 Passcode: Vf3V8sh6 Dial in by phone +1 312-593-1554,,360185875# United States, Chicago Find a local number Phone conference ID: 360 185 875# For organizers: Meeting options | Reset dial-in PIN

No bid will be opened and considered that is submitted later than the time specified.

SEPTA retains the right to reject any and all bids, as determined to be in the best interest of SEPTA.

Each bid submitted shall remain firm for at least ninety (90) days from the date of the Bid Opening and may not be withdrawn in whole or in part during that time. By submitting a bid, the bidder certifies that the bid price is held firm for that time and any extension thereof.

mailto:hcasullo@septa.org https://teams.microsoft.com/meet/237839258969921?p=mVlK7wbNJ2CDPU3r3V tel:+13125931554,,360185875 https://dialin.teams.cloud.microsoft/51dae8bb-f5f0-41b5-8d2d-29b1d26ba29b?id=360185875 https://teams.microsoft.com/meetingOptions/?organizerId=9ff3f726-52f3-49d4-89c1-aac15a97f244&tenantId=dd2aa524-6054-42a6-bebc-55c15c4d2127&threadId=19_meeting_ZTAxZGNkYjUtODU5Ny00Y2Q4LWFjY2UtMjUzNmQzZDVlOTYz@thread.v2&messageId=0&language=en-US https://dialin.teams.cloud.microsoft/usp/pstnconferencing

SEPTA, in accordance with Title VI of the Civil Rights Act of 1964, 78 Stat. 252, 42 U.S.C. 2000d to 2000d-4, and Title 49,Code of Federal Regulations, Department of Transportation, Subtitle A, Office of the Secretary, Part 21, Nondiscrimination in Federally-Assisted Programs of the Department of Transportation issued pursuant to such Act, hereby notifies all bidders that it will affirmatively insure that in regard to any contract entered into pursuant to this advertisement, disadvantaged business enterprises will be afforded full opportunity to submit bids in response to this invitation, and will not be discriminated against on the grounds of race, sex, color, or national origin in consideration for an award.

Contractor will be required to comply with all applicable Equal Employment Opportunity laws and regulations.

All bidders will be required to certify compliance with Executive Order 12549 (ineligible contractors).

Any contract issued as result of this solicitation is subject to a financial assistance contract between SEPTA and U.S. Department of Transportation.

Sincerely, Heather Casullo

Sr. Contract Administrator Procurement & Supply Chain Management Dept.

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