SCADA Support Maintenance Upgrade and Repair Services

25-RFP-26 SCADA Support Maintenance Upgrade and Repair Services. Project Description: The City of Palm Bay is accepting qualification submittals from individuals and firms who desire to provide Supervisory Control and Data Acquisition (SCADA) software and technical support services for the City's Utilities Department facilities. The City of Palm Bay is requesting proposals from qualified contractors for on-going SCADA support, maintenance, upgrade and repair services. No commitments for future purchases for this or any other project are implied and responding proposers should not infer any such intentions by the City. 1. The City of Palm Bay is requesting proposals from qualified contractors for the maintenance, repair, and upgrades to the SCADA systems located throughout the City. This is to say that the Contractor shall be performing design and construction of needed upgrades or Design-Build delivery. If Design-Build services are authorized under this Agreement the Contractor shall be responsible for developing a comprehensive SCADA performance standard as part of the project tasking. The performance standard shall define system functionality, reliability, redundancy, and hardware components consistent with City standards and industry best practices. The proposed performance standard shall be submitted to the City for review and approval prior to commencement of final design activities. 2. This RFP is intended to provide support services to the existing equipment and implement new projects with either the same manufacturer including its subsidiaries and newer versions of upgrades that will follow or others as required for upgrades / conversion to VT SCADA. 3. The contractor shall be skilled and knowledgeable in the application of automated process control elements and systems as may be found in the water and wastewater industry. The contractor shall work closely with the Utilities Department staff and must be diversified enough to deliver a wide array of anticipated services including, but not limited to:  Possessing staff knowledgeable in all areas of iFIX / VT SCADA software packages and upgrades, including programming, troubleshooting software issues and making recommendations for upgrades.  Correcting operational problems with the existing and/or future telemetry-based SCADA.  Retrofitting portions of conventional analog-based or hard-wired control systems currently in place to interface with the SCADA system.  Designing and expanding the existing and/or future SCADA system to include monitoring and control of additional equipment.  Maintaining existing system to include preventive and corrective maintenance of the hardware and software components of the system in accordance with manufacturers' recommendations and at the direction of the City.  Standardizing SCADA Programmable Logic Controllers (PLCs) and Remote Terminal/Telemetry Units RTUs;  System integration; to include SCADA, GIS and CityWorks (ESRI), remote viewing, alarms/alerts callouts.  Perform rehabilitation, modifications and any necessary upgrades to the SCADA system.  Prepare reports on modifications and necessary upgrades; to include annual vulnerability assessments.  Troubleshooting the overall system's operation to determine causes of poor or improper operation.  Training City staff in the technical operation of equipment as well as software configuration and user training.  Assist in creating a SCADA Software & Hardware Disaster Recovery Plan.  Perform periodic system backups and provide city with most recent copy.  Acquire and distribute necessary licenses, hardware, and software to create redundancy in critical areas.  Implementing and maintaining Operational Technology (OT) security controls and protocols. 4. The Contractor shall work collaboratively with the City's Utilities and Information Technology (IT) staff to identify, evaluate, and recommend any alterations, upgrades, or additions to the existing IT infrastructure required to support SCADA operations, maintenance, upgrades, or system migration activities. Any proposed changes to the City's IT infrastructure shall be subject to review and approval by the City. The Contractor shall not implement or cause to be implemented any alterations or additions to the IT infrastructure without such approval. Please direct all inquiries to the IT Helpdesk at (321-952-3475). Pre-Proposal Meeting Virtual - via Microsoft Teams. In Microsoft Teams Meeting ID: 214 804 348 964 90 Passcode: Uy2K3uJ2 By Phone Phone Number: 347-378-4680 Conference ID: 711 722 738# Mar 5th 2026, 11:00 AM EST - Mar 5th 2026, 11:30 AM EST