Sarcoxie License Office

The Missouri Department of Revenue is soliciting competitive proposals for office management and licensing services at the Sarcoxie License Office through Request for Proposal (RFP) DOR 0000000014SL-2. The procurement seeks a qualified contractor to establish a five-year Blanket Purchase Agreement to manage and operate the license office, providing professional customer service and processing motor vehicle and driver licensing transactions. The facility must operate a minimum of four days per week for 32 hours weekly, aligned with Highway Patrol driver license testing schedules, and include one motor vehicle workstation and two driver license workstations with a minimum 60 square feet of inventory storage. Key requirements include maintaining average customer wait times, meeting operational and staffing standards, implementing security and technology compliance measures, and demonstrating financial stability through $25,000 in available credit or unencumbered assets and crime insurance with an annual premium of $136.85. Contractor compensation consists solely of processing fees under Missouri Revised Statute Section 136.055, with estimated annual fees of approximately $100,258.50 based on projected transaction volumes of 229 CDL transactions, 2,547 other driver license transactions, and 12,940 motor vehicle transactions. Evaluation criteria award up to 223 technical points based on customer service initiatives, Contract License Office Manager experience and qualifications, and vendor management experience, with additional consideration for prior performance history. Electronic proposals must be submitted through MissouriBUYS by September 8, 2025, at 2:00 PM Central Time, with the solicitation opening on August 28, 2025, at 8:00 AM; no pre-bid conference or site tour has been scheduled.

The RFP includes set-aside opportunities for qualified vendors, with bonus points awarded for political subdivision status (40 points), tax-exempt status (1 point), or service-disabled veteran business enterprise (SDVBE) designation (3 points). Proposals must include completion of all solicitation attachments, Exhibits A through I, and a notarized Proposed Contract License Office Manager Statement of Acknowledgement Form; vendors must also submit a Credit and Asset Verification Form dated no earlier than 60 calendar days prior to the proposal deadline and a security clearance report using name-based or fingerprint-based search conducted within the same 60-day window. Vendors must verify that they, their officers, the Contract License Office Manager, and any businesses owned by these individuals have filed and paid all applicable personal property and Federal and Missouri state taxes, including interest and additions, and that all motor vehicles and other titled property are properly registered. No incumbent contractor information is provided in the solicitation materials, and the current facility location may not meet contractual requirements, necessitating identification of a new facility within the geographic Sarcoxie area. The Department of Revenue operates over 170 independent license office contracts statewide and retains sole discretion over transaction types, office locations, and service requirements; the contract includes an option for renewal for an additional five-year period at the Department's sole discretion. Pricing will be evaluated with two decimal place precision under a Net 45 payment term with FOB shipping, though no minimum release amount or estimated total amount is specified in the solicitation.