RFP# 92000 - Outbound Call Center for University Admissions

The University of Maryland Global Campus (UMGC) is soliciting proposals for outbound call center services specifically for its Admissions department. The intent is to provide firms an opportunity to present their qualifications, experience, and approach to providing the scope of services, which includes outbound call center services to support UMGC's student enrollment and retention efforts. The contract term is for an initial period of one year with up to four one-year renewal options. Key dates include a proposal due date of May 13, 2022 and an anticipated contract award date of June 1, 2022. Pricing requirements include fixed monthly rates for the core outbound call center services as well as any additional services. Evaluation criteria place a strong emphasis on the offeror's corporate diversity programs, initiatives, and commitments.

While there is no incumbent contractor currently providing these services, the procurement is not subject to any small business or veteran-owned business set-aside programs. The state is likely seeking to contract with a vendor that can demonstrate a proven track record and sustainable approach to diversity and inclusion across their business operations. No specific budget range or award value is provided in the information available.