Addendum 1 - UMGC RFP# 92000 - Outbound Call Center - MBE Liaison.pdf

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Attached to
RFP# 92000 - Outbound Call Center for University Admissions
Solicitation number
BPM035015
Issued by
Maryland

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This document is Addendum 1 to the University of Maryland Global Campus (UMGC) Request for Proposal (RFP) #92000 for an Outbound Call Center with an MBE Liaison. The addendum provides additional details and clarifications related to the procurement. The RFP is seeking an outbound call center service provider to assist UMGC, a state agency, with their outreach and engagement efforts. The contract term is for 1 year with 4 optional 1-year renewal periods. Responses to the RFP are due by October 20, 2022.

The addendum specifies that the call center services must include an MBE (Minority Business Enterprise) Liaison to facilitate UMGC's MBE participation goals. Pricing terms, funding sources, and set-aside requirements are not detailed in this addendum. There is no mention of any incumbent contractor or the current call center environment.

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File Type Posted
Addendum 2 - UMGC RFP #92000 - Outbound Call Center.pdf PDF
Attachment 1 - RFP #92000 - Addendum #3 - Corporate Diversity Addendum.pdf PDF

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