RFP 6417 -Cisco IPT/SIP Remote Monitoring and Managed Services

Macomb Community College has issued Request for Proposal (RFP) 6417 for Cisco IP Telephony and SIP Remote Monitoring and Managed Services, seeking a comprehensive telecommunications infrastructure management provider for its Warren, Michigan campus. The procurement targets a vendor with extensive Cisco IP Telephony expertise to deliver 24x7x365 remote monitoring services with a stringent 99.5% uptime guarantee, requiring rapid incident response (15 minutes during business hours, 60 minutes outside business hours). Proposals must include detailed services for routine monitoring, patching, backups, configuration management, break-fix remediation, system upgrades, and performance tuning across two geographically separated datacenters. Vendor qualifications include senior engineers with a minimum of 10 years experience and Cisco CCIE IP Voice certification, with a preference for firms local to Warren and Clinton Township. The current infrastructure encompasses approximately 3,800 endpoint PCs, 2,691 CUWL Enhanced licenses, multiple Cisco VG/Gateway models, and two BE7k servers. The RFP is structured for a three-year contract term with potential renewal options, with proposals due on Friday, April 11, 2025 at 3:00 PM.

The solicitation does not specify explicit set-aside designations for disadvantaged enterprises, but does require vendors to maintain a U.S.-registered entity or local office, with offshore teams permitted under specific operational constraints. The current telecommunications environment includes Cisco infrastructure components such as one Cisco 3825, one Cisco 2821, one Cisco 3725, and 45 VG204 units, which will require seamless integration by the awarded vendor. While no specific budget range is explicitly stated, the RFP allows current vendors to bid and includes provisions for potential financial penalties for failing to meet the uptime service level agreement. The procurement offers flexibility with base monitoring services and an alternative bid option for endpoint device administration, requiring vendors to submit detailed monthly and annual pricing across the three-year contract period. The opportunity appears designed to provide Macomb Community College with a comprehensive, professional telecommunications management solution that ensures high availability and responsive technical support for its complex technology infrastructure.