RFP-00005344-JD University System of Maryland Employee Assistance Program

The University System of Maryland (USM) has issued Request for Proposal RFP-00005344-JD for a comprehensive Employee Assistance Program (EAP) to serve system-wide employees, with services scheduled to commence on January 1, 2026. The solicitation seeks a provider capable of delivering confidential counseling and support services across multiple USM institutions, with specific requirements including mental health counseling (up to six sessions per incident), substance abuse support, crisis intervention, legal and financial assistance, and work-life balance resources. The EAP must provide 24/7 accessibility through multiple channels including phone, video conferencing, and online platforms, with an emphasis on bilingual support and ADA compliance. Proposals are due on May 23, 2025, and must be submitted as a two-volume package with separate technical and financial proposals. The contract will have an initial three-year term with options to renew annually for up to three additional years. Evaluation criteria will likely focus on technological capabilities, service breadth, accessibility, and innovative support tools such as telehealth, virtual reality therapy, and AI-driven support mechanisms.

The RFP indicates a 0% Minority Business Enterprise (MBE) subcontracting goal, though extensive documentation of diversity, equity, and inclusion efforts will be required. Notably, the University of Maryland, College Park and Frostburg State University have opted not to participate in this system-wide EAP. The solicitation requires comprehensive quarterly reporting with detailed demographic and service utilization metrics, suggesting a robust accountability framework. While specific budget ranges are not explicitly stated, the system-wide scope and multi-institutional coverage imply a potentially significant contract value. Prospective vendors must demonstrate technological sophistication, including capabilities for telehealth, virtual platforms, and advanced support tools that can enhance employee engagement and service delivery. The contract appears designed to provide a flexible, comprehensive support solution that can adapt to the diverse needs of USM employees across multiple institutions.