RFI - Back-Office System Innovations

This state and local contracting opportunity is a Request for Information (RFI) issued by the Illinois State Toll Highway Authority, referred to as the "Illinois Tollway" or "Tollway", regarding innovations for their back-office system (BOS). The Tollway is seeking information from leaders in transportation, tolling, and technology industries on the design, implementation, and maintenance of back-office systems. The Tollway is interested in learning about best practices, emerging trends, and new technologies related to transaction and payment processing, fee-for-service models, and mobility payment. The Tollway's current BOS includes a toll transaction and revenue host, an operational back-office system, a commercial back-office environment for customer account management, and a self-service web portal. The Tollway is seeking information on topics such as cloud computing, big data analytics, business rules management, data security, open architecture, and new payment channels.

This RFI does not have a specified response due date, as it is not a solicitation for bids or proposals, and no contract will be awarded. The RFI does not include any pricing or confidential information, as it is solely focused on gathering industry insights to inform the Tollway's future back-office system development. There are no set-aside designations or restrictions on the types of organizations that can respond, and the RFI does not list any incumbent vendors or current contractors. The Tollway is not providing a budget range or potential award values at this time, as this is an information-gathering exercise to support the future development of their back-office system.